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Episode 1: Managing communications at the world's favourite airline during a global pandemic.
Manage episode 288417281 series 2901013
Вміст надано Sam Bleazard. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Sam Bleazard або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
We talk to Drew McMillan, leader of the global Colleague Communication & Culture function at British Airways - about the Covid-19 response of the world's favourite airline, pride in their people, what the future holds for travellers, and an early career in Glaswegian coffee...
Introduction from Sam Bleazard
1mins15secs - Initial reaction to the pandemic and putting measures in place.
3minutes - Pride in keeping supply lines open and the sense of responsibility, in saying goodbye to, and repatriating people.
6mins45secs - British Airways people doing remarkable things.
9minutes - Creating dedicated channels of support.
12mins45secs - Drew on his Colleague and Culture role: 'Today I consider myself more of an HR professional.'
15mins45secs - Changes to the airline industry.
18mins - Early career, first job and lifelong love of coffee.
21mins45secs - Communication lessons and universal truths.
27mins30secs - What can we learn from the airline industry?
31minutes - Hobbies, side-hustles and Drew's unknown fact.
38mins30secs - Hopes for the future.
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