MGMA Insights: Sarah Clark on Enhancing the Patient Experience

MGMA Podcasts

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sarah Clark, owner of Sarah Clark Consulting, as she dives into the crucial aspects of improving patient experience and increasing profits within medical practices. This discussion explores practical strategies to help medical practice leaders tackle common challenges and elevate their operations.

Major Takeaways:

The 4 Ps to Success:

• Process: Streamlining administrative workflows to enhance efficiency and reduce patient wait times.
• People: Investing in staff training and development to improve patient interactions and satisfaction.
• Paperwork: Simplifying documentation processes to minimize errors and improve compliance.
• Patients: Focusing on patient-centric care to boost overall satisfaction and loyalty.

Key Strategies for Enhancing Patient Experience:

• Implementing robust feedback systems to understand patient needs and expectations.
• Utilizing technology to facilitate better communication and streamline appointment scheduling.

Increasing Profits Through Improved Processes:

• Identifying and eliminating bottlenecks in practice operations.
• Leveraging data analytics to make informed decisions about resource allocation and service offerings.

Resources:
Sarah Clark Consulting

We Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:

Daniel Williams: [e-mail]

Ryan Reaves: [e-mail]

Colleen Luckett: [e-mail]
Cristy Good: [e-mail]

Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Midmark
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.

With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.

Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.

RingCentral:
We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.