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Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news ...
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show series
 
In this episode of the MGMA Insights Podcast, Dr. Michael Neal, a practicing optometrist and founder of Build My Team. Dr. Neal shares his transformative approach to healthcare hiring while addressing critical challenges like staff turnover, burnout and creating a high-performing practice culture. Drawing from lessons learned in his own practice an…
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In this episode of the MGMA Insights Podcast, host Daniel Williams joins Mark Noon, a retired US Air Force medical leader and founder of LEADERSHIPTEN to explore leadership challenges amid cultural adaptations in the post-pandemic workplace. With extensive experience coaching healthcare organizations, Mark shares critical leadership strategies for …
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In this episode of the MGMA Business Solutions Podcast, Dr. Michael Blackman, Chief Medical Officer at Greenway Health, explores how AI and automation can help reduce provider burnout and improve medical practice efficiency. The conversation highlights Greenway's Clinical Assist technology while offering insights for medical practice leaders lookin…
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In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Chris Franklin, President of LocumTenens.com, and Alison Sawyer, Vice President of Strategy and Innovation, to unpack recent research on clinician workforce trends. The conversation reveals surprising findings about job satisfaction, retention and what truly…
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In this MGMA podcast episode, host Daniel Williams talks with Dr. Christopher Kodama, MD, MBA, founder of EverSpark, about managing disruptive physician behavior. They define what disruptive behavior looks like in healthcare settings, discuss its impact on practice culture, and outline actionable strategies for addressing it—covering preparation, c…
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In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share the latest healthcare industry news, including proposed changes to Medicare payments, healthcare consumer experience trends, and an Emmy-nominated medical drama. Plus, they highlight a leadership story from MGMA Connection Magazine and spotlight MGMA…
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In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Phill Tornroth, Vice President of Engineering at Elation Health. Together, they explore the revolutionary impact of AI on primary care, discussing how technology can reduce clinician burden, streamline workflows and bring human-centered design to healthcare …
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In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with Linda Carroll, a certified medical practice executive and co-facilitator of MGMA’s AAPI Healthcare Leaders Resource Group. The discussion explores Linda’s work and life in Alaska, the value of resource groups, and the importance of culturally responsive leadership…
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On this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett dive into key updates shaping medical group practices. They explore how healthcare leaders—especially Chief Nursing Officers—are becoming central to advocacy efforts, examine the mounting pressures on rural hospitals, and break down how real estate decisio…
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In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Warnock and Maja Vojnovic from Forcura to explore the challenges medical practices face in post-acute care documentation and coordination. The conversation reveals insights from a recent survey that highlights the administrative burdens practices experi…
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In this Ask MGMA episode, hosts Daniel Williams and Cristy Good tackle a question that often trips up medical practices: Can a provider turn away a patient because of the patient’s insurance or the billing method? They lay out the ethical stakes, compliance rules, and legal pitfalls of selective scheduling. Drawing on CMS guidance and professional …
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In this special Fourth of July edition of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely healthcare insights alongside some holiday cheer. They start with a major policy development: a Senate-approved tax bill that could cut nearly $1 trillion from Medicaid—posing serious implications for hospitals, rural pr…
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In this MGMA Insights podcast episode, host Daniel Williams discusses behavioral health integration with clinical health psychologist and consultant Dr. Jonas Bromberg, Psy.D, of Crossroads Health Consulting. Dr. Bromberg explains how medical practices can incorporate mental health support and bridge the gap between physical and emotional healthcar…
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In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with the leaders behind MGMA’s Early Careerist Resource Group — a supportive space for emerging healthcare leaders to connect, grow, and navigate the challenges of stepping into their first leadership roles. Guests Agnes Edukere, MHA (Melody Health), Melinda Mastel, MB…
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In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover five top stories impacting medical group leaders this week. Topics include the Supreme Court’s decision to uphold the ACA’s preventive services mandate, new data on clinician job satisfaction and turnover risk, operational insights on patient encount…
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In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Rana McSpadden, a medical practice consultant from SVMIC, to dive deep into the critical world of cybersecurity for healthcare organizations. With rising threats and sophisticated hacking techniques, this episode provides medical practice leaders with essential strate…
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In this Ask MGMA episode, Senior Editor Daniel Williams and Senior Advisor Cristy Good explore the legal and ethical issues around using security cameras in medical practices. They cover camera placement rules, HIPAA risks, audio recording concerns, compliance best practices, and why legal consultation is critical. Practice leaders also get actiona…
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In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett break down key healthcare headlines, including CMS hospital penalties, new research on the speed and cost-effectiveness of video consultations, and how AI and consumer tech are reshaping care delivery. Plus, practical tips for keeping medical practices on schedule and wh…
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In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Daniels, Senior Director of Franchises, Associations and Buying Groups, and Hyrum Gray, Solution Consulting Manager from Oracle NetSuite. They dive deep into how medical practices can transform their operations by embracing modern technological solution…
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In this episode of Ask MGMA, host Daniel Williams is joined by Cristy Good to break down staffing strategies in primary care—comparing what works in value-based care versus fee-for-service models. They dive into how staffing ratios shift between these models, how technology and care teams play a role, and why benchmarking matters. Cristy also share…
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In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett highlight key developments shaping healthcare in 2025. They recap powerful moments from the recent MGMA Summit—including a moving story from a trauma survivor—and share the latest data on provider compensation and procedural trends. Also in focus: the stro…
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In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Aaron Reinke, MD, a board-certified family physician and director of clinical informatics. Together, they explore how artificial intelligence and technology are transforming healthcare delivery. With a background in engineering and medicine, Dr. Reinke share…
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In this episode of Ask MGMA, host Daniel Williams and co-host Cristy Good delve into the complexities of panel size management for medical group practices. They discuss the importance of capacity planning, workforce utilization, care team strategy, and burnout prevention. The episode includes practical insights into panel attribution, right-sizing …
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In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely insights on the most pressing issues in healthcare. They cover key takeaways from the MGMA Summit, explore the latest compensation strategies, and highlight innovative trends shaping the connected patient experience. You'll also hear discussio…
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In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Dr. Dea Robinson, a healthcare leader with extensive experience in hospital medicine, consulting, and organizational learning. Dr. Robinson shares her career path, insights on physician burnout, the importance of mentorship, and strategies for building meaning…
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In this episode of the MGMA Week in Review podcast, host Daniel Williams shares timely updates on key issues facing medical practices. The episode begins with a look at how organizations are managing paid time off (PTO) and why effective PTO policies are vital to workplace culture and employee retention. It then explores the growing integration of …
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In this episode, host Daniel Williams talks with senior advisor Cristy Good about practical ways to cut costs and boost efficiency in medical practices. They address key challenges like rising labor, tech, and inflation-driven expenses, and explore solutions such as cloud-based tools, smarter scheduling, strategic outsourcing, and cross-training st…
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In this MGMA Insights podcast episode, Daniel Williams sits down with Dr. Sunita Sah, a tenured professor at Cornell University and author of Defy. Together, they explore the subtle but powerful psychology behind compliance and informed consent. Drawing from her experiences as a physician and organizational psychologist, Dr. Sah discusses why patie…
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In this episode of the MGMA Weekend Review, hosts Daniel Williams and Colleen Luckett discuss major trends affecting independent medical practices, including the rise of AI tools that lessen administrative burdens and combat physician burnout. Additionally, they explore the potential impacts of the U.S. House's recently passed Medicaid cuts, urging…
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Author and psychotherapist Britt Frank returns to the MGMA Insights podcast to discuss her new book, Align Your Mind. She and host Daniel Williams explore the power of "parts work," how to navigate the inner critic, manage stress during high-pressure times, and lead yourself with more clarity and compassion. Key Takeaways: 00:45 — Welcoming back Br…
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In this episode of the Ask MGMA Podcast, hosts Daniel Williams and Christy Good dig into one of the most urgent issues medical practices are facing: payer downcoding and the increasing influence of artificial intelligence in reimbursement decisions. Discover why evaluation and management (E/M) claims are being reduced without medical record review,…
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In this episode of the MGMA Weekend Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of pressing healthcare industry topics. The episode starts with an in-depth look at the proposed GOP budget plan that could significantly cut Medicaid funding, putting millions of Americans at risk of losing healthcare coverage. This is fol…
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In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Helen Falkner, Regional Vice President of Recruiting at Jackson Physician Search, and Dr. Miechia Esco, Chief Medical Resource Officer at Locum Tenens.com. Based on a groundbreaking report titled "Is Medicine Still a Calling?", the discussion explores physic…
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In this episode, host Daniel Williams speaks with Dave Jenkins, healthcare executive at Cone Health and adjunct faculty at Winston-Salem State University. Jenkins shares his journey into healthcare leadership, the operational dynamics at Cone Health, and the evolving challenges in behavioral health. He dives into the critical role of technology, wo…
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In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover key healthcare headlines, from the ongoing shortage of medical assistants and tips to close staffing gaps, to the leadership lessons in crisis response and fallout from the Change Healthcare cyberattack. They also share findings on nurse retention fr…
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This episode of the MGMA Member Spotlight Podcast features Robin Fagala, Practice Manager at Conway OBGYN in Arkansas. Discussing her groundbreaking advocacy for maternal health, Fagala shares her journey of addressing critical healthcare challenges, securing increased Medicaid reimbursements, and ultimately helping to secure a $17 million federal …
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In this episode of Ask MGMA, Daniel Williams and Cristy Good explore how medical practices can align their teams and leadership around a shared purpose by developing clear mission, vision, and values (MVV). They introduce MGMA’s new MVV Checklist and Culture Playbook, designed to help practices navigate change, improve engagement, and retain top ta…
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In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the critical issue of burnout among healthcare administrators and clinicians, stressing the importance of a mindset shift to combat repetitive negative thinking (RNT). They highlight insights from Steve Brewer's article on burnout and Barbara Frede…
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In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Brewer, Chief Operating Officer of GI Associates, to explore a critical issue facing healthcare professionals: the psychological impact of burnout. Through an in-depth conversation, Brewer shares insights from his personal experience and research, challenging ho…
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In this episode of the MGMA Podcast, Daniel Williams, Senior Editor, sits down with Dawn Plested, an MGMA consultant, and contributor to the MGMA book Advanced Strategy for Medical Practice Leaders: Operations Management Edition. In the discussion, Dawn talks about the importance and impact of administrative structures in medical practices. Dawn al…
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In this week's MGMA Week in Review, hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA, discuss significant developments in the healthcare industry. Key topics include proposed updates to the HIPAA security rule, essential dos and don'ts for adopting a direct primary care model, the importance of digital co…
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What does successful RCM outsourcing look like in 2025? In this episode, Daniel Williams speaks with Chuck Rackley and Marvin Luz of Greenway Health about the evolution of revenue cycle outsourcing — from transactional support to fully integrated partnerships that deliver performance, accountability, and improved patient financial experiences. Chuc…
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Guest: Lauren Howard, CEO, Clinical Operations Group | CEO, LBee Health | Founder, ElleTwo Host: Daniel Williams, Senior Editor, MGMA Summary: In this episode, Lauren Howard shares how her personal experience with burnout inspired the creation of virtual mental health resources. She discusses why toxic work cultures persist, how remote work reshape…
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In this episode of the MGMA Weekend Review, hosts Daniel Williams and Colleen Luckett discuss the latest healthcare industry news, including the impact of private equity on medical trainees, strategies to keep physicians offline during vacations, challenges in physician compensation, and the potential impact of new tariffs on medical practices. The…
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In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes back Claude Royster, VP and GM of Health and Wellness at CareCredit and Synchrony. Claude shares insights on how rising healthcare costs are impacting patient decision-making and practice operations. He highlights why evaluating in-house financing solutions and ex…
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Episode Overview: In this episode, MGMA consultant Adrienne Lloyd sits down with Jill Arena, a nationally recognized expert in medical practice operations, to discuss the growing need for financial fluency among physicians. Jill shares insights from her work with the Physician Leadership Project and offers practical strategies for improving financi…
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In this week’s MGMA Week in Review podcast, cohosts Daniel Williams and Colleen Luckett explore the tech and trends shaping the future of medical group practices. From AI chatbots transforming patient communication to new research on stress in the healthcare workforce, we cover actionable insights, policy shifts, and human-centered stories from the…
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In this episode of MGMA Insights, Senior Editor Daniel Williams is live in studio with Julia Rosen, MGMA’s new Senior Vice President of Information Technology, to explore the dynamic intersection of technology and patient care in today’s healthcare landscape. Julia shares her unconventional journey from studying English to leading major IT initiati…
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Hosted by Daniel Williams and Colleen Luckett, this episode of MGMA Weekend Review addresses issues in healthcare concerning AI compliance and clinician burnout. Drawing insights from the 2025 HIMSS Global Conference, the hosts discuss challenges and best practices for integrating AI within HIPAA constraints. The episode also highlights the importa…
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In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Katie Komaridis, Senior Manager at ECG Management Consultants, to discuss the evolving landscape of primary care, the challenges facing women’s health services, and the impact of project management on healthcare operations. Katie shares key takeaways from the …
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