A Dish Bear-ly Served Cold

CX Storytime, Tales from the Customer Journey

Вміст надано Russel Lolacher. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Russel Lolacher або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

6+ y ago 12:10

MP3•Головна епізоду

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of A Dish Bear-ly Served Cold.

In this tale, Robert and Deborah set out on a last minute road trip after their initial plans fall through. Their local adventures don't go as planned and they've all but resigned themselves to a ending their trip with a feeling of disappointment when they come across Baby Bear's Ice Cream Shoppe.
Listen to their story to learn how a small business in a small town can have big impacts on their customer's experience, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

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