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The Relentless is a podcast from Century21 Real Estate and Slate Studios that rethinks business, redefines success, and reimagines customer experiences. In Season 2, podcast host, author, and entrepreneur Kristen Meinzer talks to experts and thought leaders from a variety of industries about surprising ways businesses and entrepreneurs are redefining hospitality and delivering extraordinary experiences to customers. Be sure to check out Season 1 to hear host Dr. Julie Gurner and inspiring bu ...
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
 
Listen to our podcast to learn all about customer success! Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about CS. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Learn more at www.planhat.com
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
 
Insights, ideas and inspiration from the world of Customer Experience in partnership with Clientship. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne B ...
 
Winning Digital Customers | The Podcast is a live-interview style podcast focused on stories of large-scale digital transformations, told by the people who led them. We're showcasing the names, faces and stories of the folks who have been the impetus behind many major brands’ digital transformations, and taking a look at digital transformations in the context of the major areas in which digital has changed how and where we do business.
 
Our podcasts are designed to provide timely insights and practical advice for learning, training, sales and customer service performance challenges confronting organizations across business. These podcasts with leading business and thought leaders explore their most critical challenges and provide practical points of view on how to overcome them.
 
Having cheated her way into Heaven only to then argue her way out of it, Tani-san is at liberty to continue on her way albeit as the one person in the Universe to whom the usual rules no longer apply. Now follow her adventures as she bounces about in a consequence-free environment causing all sorts of unnecessary problems for people who don't deserve it. And some who do.
 
CX-Talks ist der erste deutsche Podcast, der sich speziell mit dem Thema Customer Experience Management beschäftigt. In regelmäßiger Folge werden ausgewiesene Experten aus der deutschen CX-Community zu einem lockeren und informativen Gespräch eingeladen. Der Podcast richtet sich an alle CX Interessierten, besonders an CX Manager sowie alle Mitarbeiter im Marketing, Customer Service und Vertrieb. www.cx-talks.com Kontakt/Anfragen: info@cx-talks.com Photo: J. Velasquez on Unsplash.com
 
Voices of CX is a weekly podcast hosted by Worthix CMO and Editor in Chief of the Voices of CX Blog, Mary Drumond where she interviews top marketers, industry experts, thought leaders, and best-selling authors on how their markets overlap with Customer Experience. Our topics focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platforms, and how all these factors are revol ...
 
Welcome to my brand new podcast series called “Customer Success Conversations with Rick Adams”. In fact this is not a brand new series at all as this is something like the 37th or 38th podcast I have recorded.These podcasts are recordings of my conversations with a wide range of different experts and thought leaders from within the Customer Success community and occasionally with other experts from outside the profession but who have expertise and opinions that are very worthwhile listening ...
 
Are you looking for actionable, real-world marketing advice from the industries best and brightest? Keep informed of the latest business and marketing trends, whether you’re an eCommerce or subscription business, doing ten thousand or ten million in revenue. The Customers Who Click podcast brings you valuable, and actionable advice directly from leading marketers in your field. In every episode you’ll learn about a specific topic, including several tips you can walk away with to implement yo ...
 
Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers. Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences. The show explores how business ...
 
"Nitor Infotech’s The Programmer’s Lab is a Thought Leadership Podcast series, where our guests with decades of experience in the software industry share their thoughts on everything tech. The first podcast features Nitor Infotech’s AVP ( Project and Delivery Unit), Abhijeet Shah. A thought leader with over two decades of experience in the software product development industry, Abhijeet, has led technical teams for value-driven deliverables to several customers around the globe. In this podc ...
 
(Spanish) Bienvenido al Customer Masters Show: Julius habla sobre 'Customer Experience' con su particular punto de vista híbrido que va desde la psicología, diseño, marketing, ventas y tecnología en conjunto. * * * (English) Welcome to Customer Masters Show: Julius talks about customer experience with a particular hybrid point of view ranging from psychology, design, marketing, sales and technology together.
 
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show series
 
Episode 322 - Chelsea vs Leicester City should be a cracker at this Saturday. The best teams outside of Manchester this season, will fight it out to lift the FA Cup at Wembley live on BBC1. We highlight 3 of the best bookmaker offers available right now, if you fancy a bet. Make sure to visit our website for our bet365 100 bet credits guide Coral -…
 
Angela Howard is an Organizational Culture Strategist running her own business, Angela R. Howard Consulting; Anthony Vaughan is the Co-Founder of The E1B2 Collective, and the Co-/Founder of other businesses. I had them both on the show as they are individually and collectively bringing fresh, new perspective to people leadership, DE&I, culture, and…
 
Chief Revolution Officer John DiJulius of the DiJulius Group answers this question: Why do companies like Apple, American Express, Tesla, Chick-fil-A, Starbucks, Amazon, Southwest, and Zappos always outperform the rest of their industry regardless of the economy? It is the service, stupid! Today, discover how one company increased revenue to over $…
 
Many CS Teams desire to become more data-driven, and many CS Teams also want to scale their operations to reach all or at least more of their customers than they are currently able to do with a Customer Success service that is economically viable. My suggestion is that Alistair Field and his Knowledge Management buddies might just have at least par…
 
Nitor Infotech’s The Programmer’s Lab is a Thought Leadership Podcast series, where our guests with decades of experience in the software industry share their thoughts on everything tech. The first podcast features Nitor Infotech’s AVP ( Project and Delivery Unit), Abhijeet Shah. A thought leader with over two decades of experience in the software …
 
Welcome to Episode 10 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Jim Tincher, the Founder, CEO and Journey Mapper-In-Chief of Heart of the Customer. We hear him talk about how Journey Mapping is going to play an increasingly important role over the next 5 years; what he learned about putting customers first witho…
 
Is remote work really the future, or will there be more of a hybrid policy? Will companies offer remote work as a perk to senior level employees only, or for everyone? Will certain departments come into the office some days out the week while others are in an office every day? How will this influence leasing costs for office space? And arguably mos…
 
In this episode, our host Anika Zubair chats with the inspiring Emmanuel Malanda, Global Head of Customer Success at Calypso, about data driven workflows and scaling CS Operations. As your Customer Success team grows, there comes a point when your CSMs are spending more time doing some of the administrative work rather than focusing solely on what …
 
There’s a ton of science behind something as simple as a customer making a decision to purchase a product or service. Behavioral economics is a field that seeks to help us understand the biases and errors in a person’s decision-making process. Understanding this field can also provide CX pros with better insight into customer behavior, thereby find…
 
Eric & Eli are the brilliant founders behind Speaker Labs, a leading public speaking coaching program. In this episode, Eric, Eli, and I discuss the science of talk, the power of storytelling, the biggest barriers people face when public speaking, and some ways you can think about improving your next presentation today.…
 
Chad Neufeld is the Director of Marketing at Chaordix (kay-or-dix), a Canadian online community platform. He works with global brands like LEGO, Bosch, HPE, Stihl and Decathlon to make community central to their customer connection. Chad also founded a seasonal D2C company called Small City Stockings to create curated stocking stuffer packages (and…
 
Of all the industries to break into, the beverage space is among the most difficult. The hyper-competitive market and domination from big brands make it incredibly challenging for entrepreneurs to get their products on shelves. But Jordan Schenck has experience and grit on her side. As the former Head of Global Consumer Marketing at Impossible Food…
 
deBBie akwara (popularly referred to as the CX Queen), is a leading CX entrepreneur and CX educator in Africa. She is the founder of Nigeria’s 1st boutique CX management consulting firm, Niche Customer Experience Consulting Firm.Prior to Niche, deBBie led CX success in the banking, telecommunications and education sectors working at noted local, pa…
 
COVID 19 has sparked fear in the world as of 2020. Luckily there are companies like Postera that are using technology to ensure that future pandemics are handled much more efficiently! Who knew that Machine Learning could help us find cures to diseases that haven't even emerged as yet! On the second Y Combinator Series episode of the Customer Disco…
 
We're sticking around in our home town for our 150th episode by reading out some of the worst reviews for Worthing Pier! Please go and give us a follow on Twitter and be sure to send us an email, customerisweird@gmail.com if you have any suggestions for the show.Customer is Always Weird
 
Most economic indicators point to a strengthening economy, now that the pandemic is beginning to wane with the widespread rollout of vaccines. That begs the questions: Is your sales team ready to compete by creating value, not by describing product? Businesses are sitting on piles of cash. People are ready to spend now. But Fear of Missing Out (FOM…
 
We kick off Season 2 with Hall of Fame Speaker, New York Times and Wall Street Journal Bestselling Author, and Customer Experience expert Shep Hyken. The self-proclaimed Chief Amazement Officer of Shepard Productions joins Howard to talk about his next book, I'll Be Back, whether or not customer loyalty really matters, and how to truly differentiat…
 
The CEO Test is a list of 7 questions written by Adam Bryant to help you reflect and evaluate yourself in how well you are performing in your current leadership role. Let’s face it, being a top leader is a tough job. There are lots of pressures, challenges, and responsibilities that you carry alone. From time to time, we need to reevaluate ourselve…
 
Last year we all scrambled to set up a home office to connect with our team and clients, using a pile of books or a box of tissues to sit your laptop on, while you perched in front of a window providing your viewers a silhouette or up the nose camera angle. Let’s admit it none of us were prepared for the long haul and now many of us have chosen “wo…
 
In this episode of the Customer Strategy Podcast, I'm talking with Wayne McCulloch who is the author of the brand new book: The 7 Pillars of Customer Success. This book is a blueprint for how to build a world-class Customer Success organization and should be read by every Customer Success professional. Wayne does a brilliant job of distilling his v…
 
Join Kristen Hayer in conversation with Wayne McCulloch, Global Head of Customer Success (SaaS) at Google Cloud as we talk about his new book, The 7 Pillars of Customer Success. I’m excited for all of you to hear more about it along with Wayne’s tips for building a success program.Strikedeck & Kristen Hayer
 
In this episode, I talk about the STEERS model of Leadership: Leadership is an everyday activity Selecting the right team is about attitude and culture Engage teams through recognition and communication Sustain results through validation https://www.igniteyourservice.com/ It's time for the great service comeback! Tony Johnson is a Customer Experien…
 
In my conversation with Will Kingston, Incoming Director & Head of Financial Services (USA) at CLEAR - M&C Saatchi, we talk about how he developed a passion for CX. As a lover of FinTech, his goal has been to modernize financial services in a way that revolves around customer strategy and customer centricity. Will shares plenty of great tactical ad…
 
Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive performance, acquire and retain talent, develop employees and leaders, and shape the overall culture for …
 
In this episode, Adam and Jeannie recap everything they've learned from the amazing guests this season has witnessed. Moreover, they talk about all the bumper stickers of the season, including their own, the ones they've saved for this very episode. And yes, bourbon will be consumed, so pour yourself a glass and tune in! Learn more about your ad ch…
 
The Experience Customers podcast is the best way for CEOs and business leaders alike to learn about a new groundbreaking methodology that's being adopted globally. For a future of customer-centered businesses, experience counts! You'll also learn from Stephen Hewett himself how your company can use three key ingredients to start creating an experie…
 
Touchpoint Management in der Praxis. Wieviele Touchpoints muss ich als Unternehmen wirklich beachten? Wie wichtig sind sie für meine Kunden in der Customer Journey? Und wie sollte man sein Budget systematisch und gezielt verteilen? Ich hatte lange mit dem Gründer und Managing Director von Accelerom, Christoph Spengler, diskutiert, ob sich das Thema…
 
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