Кращі подкасти про David Provan (2024)

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Episode 88 - Battle of Jena & Auerstedt, with special guest Charles Mackay 46:11

19h ago46:11

46:11

The famous twin battles of Jena and Auerstedt cemented the Grand Armee's status as the best military in 1806 Europe. Special guest Charles Mackay joins the show to discuss this clash between France and Prussia. X/Twitter: @bubblesVampire, @andnapoleon *Please give us a follow on Bluesky as well --- Support this podcast: https://podcasters.spotify.c…

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Customer Success Playbook Podcast Season 2 Episode 24 -Alok Shulka - FunnelStory 33:15

3d ago33:15

33:15

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Alok Shukla, co-founder of FunnelStory, to discuss how AI and data analytics are revolutionizing customer success. FunnelStory is a platform that provides product funnel intelligence to optimize conversion, adoption, renewa…

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Ep. 122: What makes a good presentation? 42:55

5d ago42:55

42:55

The discussion provides an in-depth examination of the principles of multimedia, modality, and redundancy, all of which are crucial for optimizing learning and information retention. The episode also offers a wealth of practical strategies for interactive design and meticulous preparation, aimed at enhancing audience engagement and comprehension. T…

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CSP S2 E23 - Rachel Provan - Imposter Syndrom 24:13

10d ago24:13

24:13

Send us a Text Message. In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger are joined by Rachel Provan, founder and CEO of Provan Success. Rachel, a top 25 customer success leader turned brain-based CS leadership coach, shares her expertise on a pressing issue many professionals face: imposter …

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Episode 87 - General Platov, commander of the Cossacks, with special guest Josh Provan 43:56

11d ago43:56

43:56

According to Napoleon, the Cossacks were "the best light troops that exist." Their famous leader was General Platov. Special guest Josh Provan joins the program to discuss this unique cavalry general. X/Twitter: @landofhistory, @andnapoleon #napoleon #platov #cavalry --- Support this podcast: https://podcasters.spotify.com/pod/show/generalsandnapol…

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Unlocking AI-Powered Customer Support: Exclusive Insights from TheLoops CTO, Ravi Bulusu 29:05

18d ago29:05

29:05

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger sit down with Ravi Bulusu, the co-founder and CTO of TheLoops. Ravi shares insights on how TheLoops, an AI-driven intelligence support operations platform, is revolutionizing customer support by providing real-time data integration…

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Episode 86 - Dr. Guthrie, unsung hero and surgeon of the British army, with special guest Mick Crumplin 34:50

19d ago34:50

34:50

George James Guthrie was not only a skilled battlefield doctor, he was also an innovator in medical science and kept meticulous records of his efforts during the Peninsula War. Special guest Mick Crumplin discusses the talents and accomplishments of this British surgeon. X/Twitter: @andnapoleon **For more content, please go to patreon.com/generalsa…

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Ep. 121 Is safety good for business? 45:45

19d ago45:45

45:45

We examine whether a safe work environment truly enhances productivity and engagement or if it stifles business efficiency. Historical incidents like the Union Carbide disaster and BP's Deepwater Horizon blowout are analyzed to question if neglecting safety can still lead to profitability. Finally, we break down the misconception that good safety p…

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Episode 85 - King Jerome of Westphalia, Napoleon's youngest brother, with special guest Graeme Callister 34:07

26d ago34:07

34:07

Was Jerome a failure as a navy commander, an army commander, and a king? Special guest Graeme Callister joins the program to discuss the youngest son of the Bonaparte family. X/Twitter: @graemecallister, @andnapoleon *Please follow us on YouTube, Spotify, and Facebook --- Support this podcast: https://podcasters.spotify.com/pod/show/generalsandnapo…

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Customer Success Playbook Podcast Season 2 Episode 21 - DataPlant The Game Has Changed - Samuel Cummings 28:15

1M ago28:15

28:15

Send us a Text Message. In this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the forefront of revolutionizing customer success through AI and data science. Samuel shares his fascinating journey from being a data scientist at Gainsight and LinkedIn to founding DataPlant, a compa…

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Episode 84 - Louis XVI, the ill-fated King of France, with special guest Charles Mackay 55:16

1M ago55:16

55:16

Most people know about Louis XVI's ultimate demise on the guillotine, but how did he arrive at that infamous moment in history? Special guest Charles Mackay joins the show to discuss the King that was overthrown by the French Revolution. Twitter: @bubblesvampire, @andnapoleon **Please follow the podcast on Patreon, Spotify, Apple, and YouTube --- S…

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Customer Success Playbook Podcast Season 2 Episode 20 - From Chaos to Clarity: The GuideCX Way- Peter Ord 33:18

1M ago33:18

33:18

Send us a Text Message. In this episode of the Customer Success Playbook podcast, we welcome Peter Ord, Founder and CEO of GuideCX, to discuss the future of customer onboarding and implementation. GuideCX is revolutionizing the way companies handle customer onboarding, making it smoother and more effective through its innovative platform. Peter sha…

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Customer Success Playbook Podcast Season 2 Episode 19 - Nik Mijic - Matik 20:33

1M ago20:33

20:33

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Nik Mijic, founder of Matik, to discuss innovative solutions for automating data-driven content creation. Matik's platform simplifies the generation of personalized metrics, text, tables, and charts for presentations, enabl…

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Episode 83 - The death of Marshal, Prince, & King Murat, with special guest Jonathan North 46:37

2M ago46:37

46:37

Murat probably had the most meteoric rise and fall of any of Napoleon's marshals. Special guest and author Jonathan North joins the program to discuss the swaggering, flamboyant Murat and his final days. X/Twitter: @andnapoleon --- Support this podcast: https://podcasters.spotify.com/pod/show/generalsandnapoleon/support…

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Customer Success Playbook Season 2 Episode 18 - Week in review 9:19

2M ago9:19

9:19

Send us a Text Message. Get ready for an exhilarating episode of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger take you on a journey through the latest buzz in the customer success world. First up, they recount the smashing success of their inaugural Customer Success Playbook Pickleball event. From MVP Dave …

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Episode 82 - Lucien Bonaparte, Napoleon's fiery brother, with special guest Graeme Callister 33:56

2M ago33:56

33:56

Although Lucien had the passion and oratory skills of Napoleon, he lacked much of his older brother's common sense. Special guest Graeme Callister joins the show to tell us about this mercurial Bonaparte brother. X/Twitter: @graemecallister, @andnapoleon **Please subscribe to our YouTube channel --- Support this podcast: https://podcasters.spotify.…

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Customer Success Playbook Season 2 Episode 17 - Week in Review 25:28

2M ago25:28

25:28

Send us a Text Message. Welcome to Season 2, Episode 17 of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger review the latest in customer success news and insights. They discuss standout articles on leadership within CSM roles, including a piece by Marcus Wrench on how high-performing CSMs embody leadership qua…

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Ep. 120: What does the literature say about safety professionals? 1:00:52

2M ago1:00:52

1:00:52

David and Drew share insights into Dr. Provan’s PhD research journey, exploring the scarce guidance and fragmented views within academic research on safety practices. They discuss the challenges of painting a clear picture of the day-to-day responsibilities of safety professionals and how this prompted an in-depth investigation into the profession.…

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Episode 81 - Napoleon's 1812 Invasion of Russia, with special guest Adam Zamoyski 48:49

2M ago48:49

48:49

What were the causes of Napoleon's ill-fated 1812 invasion of Russia? What were the strategies of Napoleon and his opponent, Czar Alexander? What were the major battles? What were the outcomes? Special guest and author Adam Zamoyski joins the show to discuss this epic clash of titans. X/Twitter: @andnapoleon *Please follow us on Spotify, YouTube, a…

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Customer Success Playbook Podcast Season 2 Episode 16 - Pulse Recap 19:46

2M ago19:46

19:46

Send us a Text Message. In the latest episode of the Customer Success Playbook Podcast, Kevin Metzger recapped his recent trip to St. Louis for the Gainsight Conference. The episode covered his experiences from networking events to insightful sessions on AI and customer success strategies. Highlights included discussions on Gainsight’s roadmap, inn…

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Episode 80 - General Schwarzenberg, Allied coalition commander, with special guest David Hollins 50:18

2M ago50:18

50:18

General Schwarzenberg was a prince of Austria and the overall Allied commander during the 1813-1814 campaigns that finally defeated Napoleon. Why doesn't he get the credit of Blucher or Wellington for Napoleon's defeat? Find out in this episode as special guest and author David Hollins joins the show. X/Twitter: @hollins_mba, @andnapoleon *Please g…

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Customer Success Playbook Season 2 Episode 15 - The week in review 16:14

3M ago16:14

16:14

Send us a Text Message. In the recent episode of the "Customer Success Playbook" podcast, hosts Roman Trebon and Kevin Metzger delved into a week filled with personal anecdotes, customer success strategies, and community-building within the industry. Key discussions included the power of root cause analysis in business operations, the significance …

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Revolutionising Safety Practices with Technology 52:52

3M ago52:52

52:52

Colin is joined by special guest, Peter, who shares his unique background and career journey. Peter discusses his experiences in the army, police force, financial advising, and health and safety consultancy. The conversation delves into the importance of data in safety management, the challenges of risk assessment, and the potential of technology t…

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Episode 79 - Joseph Fouche, Napoleon's sinister Police Minister, with special guest Michael Broers 1:05:02

3M ago1:05:02

1:05:02

Fouche was a slippery character who was always in the midst of plots and revolutions. Nevertheless, Fouche and his police agents were utilized by different French governments, including Napoleon's, to monitor and suppress rebels and revolutionaries. Special guest & author Michael Broers joins the program to discuss this man of constant intrigues. X…

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Customer Success Playbook Season 2 Episode 14 - Kristi Faltorusso 49:21

3M ago49:21

49:21

Send us a Text Message. Introduction: In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client Success, shares her journey of developing a c community. Her candid discussion covers the initial aspirations, the stumbling blocks encountered, and the strategic pivot towards relaunching the…

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Ep. 119: Should we ask about contributors rather than causes? 45:19

3M ago45:19

45:19

Today’s paper, “Multiple Systemic Contributors versus Root Cause: Learning from a NASA Near Miss” by Katherine E. Walker et al, examines an incident wherein a NASA astronaut nearly drowned (asphyxiated) during an Extravehicular Activity (EVA 23) on the International Space Station due to spacesuit leakage. The paper introduces us to an innovative an…

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Episode 78 - The library of Napoleon, with special guest Louis Sarkozy 42:55

3M ago42:55

42:55

Did you know Napoleon carried a large library of books on his military campaigns? Special guest Louis Sarkozy joins the show to discuss Napoleon's love of literature, the books he read, Napoleon's efforts as a writer, his legacy in France, the return of his remains to France in 1840. X/Twitter: @napsarkozy, @andnapoleon --- Support this podcast: ht…

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Customer Success Playbook Season 2 Episode 13 - This week in CS 1 19:23

3M ago19:23

19:23

Send us a Text Message. Summary: In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the shifting landscape of customer success (CS). The discussion highlighted several pivotal trends: Increasing Importance of CS: The surge in attendance at CS events like the Totango Summit reflects the growing …

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Customer Success Playbook Season 2 Episode 12 - Angeline Kish - DEI 27:18

3M ago27:18

27:18

Send us a Text Message. Angeline Kish, Director of Customer Success at VMware by Broadcom, shared her insights on diversity, equity, and inclusion (DEI). As a recognized leader in customer success and DEI strategies, Angeline has been instrumental in launching influential programs like Stanford's "Influence Circles" aimed at promoting a more inclus…

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Episode 77 - Napoleon III, Emperor of France, with special guest Melissa Rossi 47:10

3M ago47:10

47:10

Napoleon's less-famous nephew actually ruled France for a longer period and arguably accomplished more in his reign. Special guest Melissa Rossi joins the program to discuss this important member of the Bonaparte family. X/Twitter: @melissarossi199, @andnapoleon *Please give us a follow on YouTube and Spotify. --- Support this podcast: https://podc…

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Ep. 118 How should we account for technological accidents? 49:50

3M ago49:50

49:50

Using the Waterfall incident as a striking focal point, we dissect the investigation and its aftermath, we share personal reflections on the implementation of safety recommendations and the nuances of assessing systems designed to protect us. From the mechanics of dead man's systems to the critical evaluation of managerial decisions, our dialogue e…

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Special Episode - CSP Anthem Rock 1 1:27

3M ago1:27

1:27

Send us a Text Message. Tune in and listen to our new special episode Customer Success Playbook Anthem Rock 1. Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast: YouTube - @CustomerSuccessPlaybookPodcast Twitter - @CS_Playbook You can find Kevin at: Metzgerbusiness.com - Kevin's person web site Kevin Metzger on Li…

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Customer Success Playbook Season 2 Episode 11- LinkedIn Topics 17:04

4M ago17:04

17:04

Send us a Text Message. In the ever-evolving landscape of customer success, the latest edition of the Customer Success Playbook podcast, hosted by Roman Trebon and Kevin Metzger, delved into crucial strategies for enhancing customer success metrics, leveraging LinkedIn insights, and understanding the multifaceted aspects of leadership and data-driv…

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Episode 76 - The Trial(s) of Marshal Ney, with special guest Brian Williams 59:06

4M ago59:06

59:06

Marshal Ney encountered many trials in his life - on the battlefield, at the negotiating table, and finally in a courtroom. Special guest Brian Williams discusses the challenges that Marshal Ney faced to become the "Bravest of the Brave". X/Twitter: @BriW74, @andnapoleon *Please follow us on Spotify, Apple Podcasts, and YouTube --- Support this pod…

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Customer Success Playbook Season 2 Episode 10 - Postgame - Chad Estees, KPI, and the ATLCS Summit 13:34

4M ago13:34

13:34

Send us a Text Message. Navigating the Landscape of Customer Success: Insights from Kevin and Roman's Discussion with Chad Estes Executive Summary: In a recent insightful dialogue, Kevin Metzger and Roman Trebon delved into the realm of customer success, spotlighting the critical role of Key Performance Indicators (KPIs) in driving business growth.…

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Ep. 117: Can digital twins help improve the safety of work? 38:49

4M ago38:49

38:49

Using the paper, “Digital Twins in Safety Analysis, Risk Assessment and Emergency Management.” by Zio and Miqueles, published in the technical safety journal, Reliability Engineering and System Safety, we examine intricate simulations that predict traffic flows to emergency management tools that plan safe evacuation routes, and we delve into how th…

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Episode 75 - Louis Bonaparte, King of Holland, and Napoleon's protege, with special guest Graeme Callister 24:40

4M ago24:40

24:40

Louis Bonaparte was once the most-favored sibling of Napoleon. However, he was an ineffective ruler of Holland and his policies clashed with Napoleon's ideals. Special guest Graeme Callister joins the show to discuss this lesser-known brother of the Emperor. X/Twitter: @GraemeCallister, @andnapoleon **Support our podcast: patreon.com/generalsandnap…

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Customer Success Playbook Season 2 Episode 9 -Chad Estes - Key Performance Indicators: Navigating the Path to Customer Success 38:05

4M ago38:05

38:05

Send us a Text Message. In this episode of the Customer Success Playbook Podcast we feature an insightful conversation with Chad Estes, EVP of Customer Success at Canvs.AI. The discussion revolved around key performance indicators (KPIs) that are paramount for assessing and guiding customer success, relationships, and business results. Estes shared…

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Ep 116. Do audits improve the safety of work? 36:52

4M ago36:52

36:52

Ben's expertise guides us through an analysis of audit reports and accident investigations, laying bare the counterfactual reasoning that often skews post-incident narratives. It's an eye-opening examination that calls for a reimagined approach to audits, one that aligns with the genuine complexities of organizational culture and safety. Together, …

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Episode 74 - William Beresford, British General/Portuguese Marshal, with special guest Josh Provan 44:33

4M ago44:33

44:33

Another great paladin who served under the Duke of Wellington in the Peninsula War, General Beresford helped defeat Napoleon's armies while also training the Portuguese army. Special guest and author Josh Provan tells us about this officer who had a truly global career in the British army. X/Twitter: @landofhistory, @andnapoleon Josh's new book: Ev…

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Customer Success Playbook Season 2 Episode 8 - From First Contact to Loyal Advocate: Revolutionizing Customer Onboarding with Donna Weber 41:52

5M ago41:52

41:52

Send us a Text Message. Summary In a riveting episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the intricacies of customer onboarding with guest Donna Weber, renowned author of "Onboarding Matters: How Successful Companies Transform New Customers into Loyal Champions." Weber shares her profound insig…

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Episode 73 - General Picton of the British army, with special guest Graeme Callister 28:58

5M ago28:58

28:58

The irascible Thomas Picton had a very checkered career but performed well for the Duke of Wellington in the Peninsula War. Special guest and author Graeme Callister joins the show to discuss this talented, but infamous, British general. X/Twitter: @graemecallister, @andnapoleon --- Support this podcast: https://podcasters.spotify.com/pod/show/gene…

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The CS Playbook March Pregame: Unveiling the Core Metrics for Customer Success 19:49

5M ago19:49

19:49

Send us a Text Message. In the dynamic world of customer success, identifying and leveraging key performance indicators (KPIs) is crucial for driving growth and ensuring the longevity of customer relationships. The recent episode of the Customer Success Playbook podcast, featuring co-hosts Kevin Metzger and Roman Trebon, delves into this critical t…

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Ep. 115: Why are subcontractors at higher risk? 35:12

5M ago35:12

35:12

Safety isn't one-size-fits-all, especially for subcontractors who navigate multiple sites with varying rules and equipment. This episode peels back the layers on the practical safety management challenges subcontractors endure, revealing how transient work complicates the integration of safety protocols. We scrutinize the institutional oversights a…

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Customer Success Playbook - Postgame - Unpacking the Onboarding Process: A Key to Customer Success 17:02

5M ago17:02

17:02

Send us a Text Message. We're thrilled to announce the release of our latest podcast episode, where Kevin Metzger sits down with Roman Trebon to unpack the critical elements of customer onboarding. Drawing from a month dedicated to exploring the nuances of this vital process, our guests share invaluable insights into making the onboarding experienc…

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Episode 72 - Admiral Nelson, the greatest British naval commander in history, with special guest Evan Wilson 58:17

5M ago58:17

58:17

Our first episode on a naval officer and who better to start with than Admiral Nelson! Special guest and author Evan Wilson joins the show to discuss this dynamic personality. **Note: the views and opinions of Evan Wilson do not reflect those of the US Government. X/Twitter: @wilsonevan, @andnapoleon --- Support this podcast: https://podcasters.spo…

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Episode 71 - Cambaceres, 2nd Consul of France, with special guest Charles Mackay 38:22

5M ago38:22

38:22

An interesting figure in the French Consulate government and Napoleon's empire. Charles Mackay joins the show to tell us about this politician who aided in developing Napoleon's most lasting legacy, the Napoleonic Code. X/Twitter: @bubblesvampire, @andnapoleon --- Support this podcast: https://podcasters.spotify.com/pod/show/generalsandnapoleon/sup…

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Customer Success Playbook Season 2 Episode 5 - An Onboarding Discussion with Melissa Caldwell of Fluxx 33:53

5M ago33:53

33:53

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the intricacies of customer onboarding and success strategies with Melissa Caldwell, Vice President of Customer Onboarding and Success at Fluxx, a SaaS grants management platform. The discussion covers the transformative…

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February 2024 Pregame show: Navigating the Onboarding Maze 7:51

6M ago7:51

7:51

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, Roman Trebon and Kevin Metzger delve into the critical topic of customer onboarding. They highlight the significance of this initial stage in a client's lifecycle, emphasizing the potential pitfalls and the importance of a smooth onboarding experience. The dialogue to…

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Episode 70 - Battle of Fuentes de Onoro, with special guest Marcus Cribb 46:11

6M ago46:11

46:11

One of the pivotal battles in the Peninsula War as it permanently ended Napoleon's dreams of conquering Portugal. Special guest Marcus Cribb joins the program to tell us about this epic clash between Marshal Massena and the Duke of Wellington. X/Twitter: @mcribbHistory, @andnapoleon **To support our podcast, please visit patreon.com/generalsandnapo…

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