Кращі подкасти про Okr Alignment (2024)

1
Bob Baxley: Working with Steve Jobs, Apple Store Design and Silicon Valley | Pulse by Intuji #19 55:44

4d ago55:44

55:44

In this episode of Pulse by Intuji, Julian Wallis speaks with Bob Baxley, a veteran product design leader with over 34 years of experience in Silicon Valley. Having worked at influential companies, including Apple and working with Steve Jobs, Pinterest, and ThoughtSpot, Bob shares invaluable insights on the evolution of software design, the importa…

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Redefining the Contact Center Featuring Jonathan Rosenberg 30:54

6d ago30:54

30:54

Exploring AI's Role in Revolutionizing Customer and Employee Experiences in Contact Centers Shep Hyken interviews Jonathan Rosenberg, Chief Technology Officer and head of AI at Five9. He talks about how contact centers can use generative AI to deliver customer experiences that people love. This episode of Amazing Business Radio with Shep Hyken answ…

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352 Agile Conversations: Transform Your Conversations, Transform Your Culture with Douglas Squirrel | Partnering Leadership Global Thought Leader 45:21

4d ago45:21

45:21

In this episode of Partnering Leadership, Mahan Tavakoli is joined by Douglas Squirrel, co-author of *Agile Conversations*, a transformative book that dives deep into the art of having productive conversations in organizations. Douglas Squirrel, a seasoned technology leader and coach, shares his journey from struggling to communicate effectively wi…

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Jason Knight: The Evolution of Product Management & Stakeholder Alignment | Pulse by Intuji #18 1:02:20

11d ago1:02:20

1:02:20

In this engaging episode of Pulse by Intuji, Julian Wallis speaks with Jason Knight, founder of OneKnight Consulting and a seasoned product management expert with over 25 years of experience in tech. As a consultant who helps B2B SaaS scale-ups overcome growing pains by aligning product, people, and profits for sustainable growth, Jason shares valu…

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The Secret to eBay's Phenomenal Customer Experience Featuring Derek Allgood 24:40

12d ago24:40

24:40

Transforming Customer Support with Technology and Empathy Shep Hyken interviews Derek Allgood, VP of Global Customer Experience (GCX) at eBay. He discusses the importance of nurturing a supportive culture and harnessing innovative tools like AI to enhance employee and customer service. This episode of Amazing Business Radio with Shep Hyken answers …

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351 Navigating the Great Transition - Personalization, Disintermediation, and the Future of Work with Emmanuel Daniel | Partnering Leadership Global Thought Leader 49:31

13d ago49:31

49:31

In this insightful episode of Partnering Leadership, Mahan Tavakoli welcomes Emmanuel Daniel, global thought leader, futurist, founder of The Asian Banker, and author of The Great Transition: The Personalization of Finance is Here. Emmanuel brings a wealth of experience from decades of engaging with top financial leaders and institutions worldwide,…

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How OKRs (Objectives and Key Results) Transform Customer-Centric Strategies Featuring Jeff Gothelf 26:33

19d ago26:33

26:33

Aligning Business Goals with Customer Needs Shep Hyken interviews Jeff Gothelf, author of Who Does What By How Much?: A Practical Guide to Customer-Centric OKRs. He talks about how aligning objectives and key results with customer needs can transform business success. This episode of Amazing Business Radio with Shep Hyken answers the following ques…

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350 Say What They Can't Unhear: The 9 Principles of Lasting Change with Tamsen Webster | Partnering Leadership Global Thought Leader 53:59

20d ago53:59

53:59

In this episode of Partnering Leadership, host Mahan Tavakoli engages in an insightful conversation with Tamsen Webster, a leading expert in strategic messaging, transformational change, and the author of Say What They Can’t Unhear: The Nine Principles of Lasting Change. Known for her innovative thinking and deep understanding of human psychology, …

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Operational Excellence for CEOs 44:38

24d ago44:38

44:38

This episode features a fireside chat with Aprimo CEO Erik Huddleston about the importance of a structured operating model for driving strategic execution, recorded live on stage at the 2024 Accelerate Conference. Read Deidre's companion blog article on driving peak performance with operating rhythm and rigor.…

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Dr Chetan Arora: Requirements Engineering, Alignment & AI in Software | Pulse by Intuji #17 54:15

25d ago54:15

54:15

In this episode of Pulse by Intuji, Julian Wallis speaks with Dr Chetan Arora, Senior Lecturer in Software Engineering at Monash University. Dr Arora shares his expertise on requirements engineering, discussing its importance in software development, strategies for stakeholder alignment, and the potential impact of AI on the field. Whether you're a…

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Personalization in the Age of Artificial Intelligence Featuring Mark Abraham 27:47

27d ago27:47

27:47

How Personalized Customer Experiences Can Drive Business Growth Shep Hyken interviews Mark Abraham, Senior Partner at Boston Consulting Group and author of Personalized: Customer Strategy in the Age of AI. He talks about AI's potential to enhance personalization and the impact of tailored customer experiences on business growth. This episode of Ama…

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Strategies for Building a Thriving Workplace Culture 49:05

27d ago49:05

49:05

Workplace culture is a critical factor in modern business success. Engaged employees can boost performance by 202%, while disengaged employees lead to costly turnover—around $2.9 million per day for U.S. companies. In this episode of Bring Out the Talent, we’re joined by Dr. Mechelle Roberthon, a CPTD and expert in workplace culture strategy. We’ll…

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349 Unlocking Team Potential: A 4-Step Framework for Leadership Success and How AI Turns Complex Ideas Into Quick, Engaging Learning—Featuring Google’s Notebook LM | Mahan Tavakoli Leadership Insight 25:01

27d ago25:01

25:01

In this episode of Partnering Leadership, explore the intersection of leadership development and cutting-edge AI as Mahan Tavakoli’s 4-Step Framework to unleash a team’s full potential comes to life in an unexpected way. Instead of a traditional discussion, Mahan uses Google’s Notebook LM to transform his framework into a dynamic conversation betwe…

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348 Thursday Refresh: Hal Elrod on Transforming Your Mornings & Your Life 56:58

1M ago56:58

56:58

Hal Elrod, the international bestselling author of The Miracle Morning: The Not-So-Obvious Secret Guaranteed to Transform Your Life, which has been translated into 37 languages and has sold over 2.5 million copies, brings his unique perspectives on establishing daily practices that foster personal growth and leadership excellence based on his recen…

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Alex M H Smith: Value Creation, Brand Differentiation, Business Strategy | Pulse by Intuji #16 1:00:34

1M ago1:00:34

1:00:34

In this insightful episode of Pulse by Intuji, Julian Wallis speaks with Alex Smith, Strategy Consultant and author. Alex shares his expertise on developing effective business strategies, creating unique value propositions, and avoiding common pitfalls in strategic thinking. Whether you're a startup founder, business leader, or aspiring strategist,…

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How Artificial Intelligence Can Supercharge Employee and Customer Experiences Featuring Jim Payne 26:01

1M ago26:01

26:01

AI's Growing Impact on Employee and Customer Experience Shep Hyken interviews Jim Payne, Director of Product Marketing, Customer Engagement at RingCentral. He talks about how AI is transforming both customer and employee interactions by enhancing productivity and efficiency. This episode of Amazing Business Radio with Shep Hyken answers the followi…

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347 Decoding Spinouts: How Entrepreneurial Employees Leverage Corporate Experience for Startup Advantage with Andre Laplume | Partnering Leadership Global Thought Leader 21:07

1M ago21:07

21:07

In this episode of the Partnering Leadership podcast, host Mahan Tavakoli is joined by Andre Laplume, co-author of Spinout Ventures: Transitioning from Employees to Entrepreneurs. Andre Laplume shares his research and perspectives on the dynamic world of spinouts—those entrepreneurial ventures born out of larger organizations when employees break a…

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Evie Brockwell: Product Management, Stakeholder Alignment, Trust, and Roadmaps | Pulse by Intuji #15 1:03:04

1M ago1:03:04

1:03:04

In this enlightening episode of Pulse by Intuji, Julian Wallis speaks with Evie Brockwell, Product Expert and founder of Be Optimised. With over a decade of experience in product leadership, including her time at Booking.com, Evie shares invaluable insights on streamlining product development, managing stakeholder expectations, and achieving more w…

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CEO Conversation on AI Opportunities & Friction 38:51

1M ago38:51

38:51

In this episode, Deidre Paknad sits down with Tina Murphy, CEO of GHX, to discuss the potential of genAI as a transformative force to accelerate GHX's mission of providing affordable quality healthcare. They discuss the challenges and opportunities of adopting AI, addressing employee fears, and fostering AI fluency within the organization, as well …

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346 The Innovative Leader: Step-By-Step Lessons from Top Innovators For You and Your Organization with Stephen Wunker | Partnering Leadership Global Thought Leader 31:43

1M ago31:43

31:43

In this episode of the Partnering Leadership podcast, Mahan Tavakoli engages in a thought-provoking conversation with Stephen Wunker, the renowned author of The Innovative Leader: Step-By-Step Lessons from Top Innovators For You and Your Organization. Drawing from his extensive experience in innovation consulting and his collaboration with thought …

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How to Build a Culture That Employees and Clients Love Featuring Terry Turner 26:07

1M ago26:07

26:07

The Impact of the Employee Experience on the Client Experience Shep Hyken interviews Terry Turner, president and CEO of Pinnacle Financial Partners. He talks about how investing in employee experience can create loyal customers, strong relationships, and higher shareholder returns. This episode of Amazing Business Radio with Shep Hyken answers the …

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Pavel Samsonov: Design Thinking, User Research, UX Design and Customer Needs | Pulse by Intuji #14 1:12:07

2M ago1:12:07

1:12:07

In this compelling episode of Pulse by Intuji, Julian Wallis speaks with Pavel Samsonov, Design Architect at Amazon Web Services. Pavel shares his wealth of experience in UX design, product development, and driving organisational change. Together, they explore the importance of aligning product development with genuine customer needs, using design …

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How Artificial Intelligence is Changing Customer Expectations Featuring Laura Burgess 26:14

2M ago26:14

26:14

Effectively Integrating AI into Customer Service Shep Hyken interviews Laura Burgess, senior research analyst at Capterra (a division of Gartner), a trusted software and services marketplace that offers a wide range of solutions to help organizations meet many of their business needs. She talks about how AI is transforming customer service and how …

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345 The Science of Unlearning Bias: Tools for Personal and Organizational Change with Anu Gupta | Partnering Leadership Global Thought Leader 37:12

2M ago37:12

37:12

In this insightful episode of Partnering Leadership, Mahan Tavakoli speaks with Anu Gupta, a lawyer, social scientist, and author of the groundbreaking book, Breaking Bias: Where Stereotypes and Prejudices Come From and the Science-Backed Method to Unravel Them. Anu shares his deeply personal journey from growing up in India to navigating bias and …

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Maarten Dalmijn: Scrum, Agile, Earning Trust, Client Dynamics & Agile Contracts | Pulse by Intuji #13 1:02:37

2M ago1:02:37

1:02:37

In this insightful episode of Pulse by Intuji, Julian Wallis speaks with Maarten Dalmijn, author of Driving Value with Sprint Goals. Maarten is a renowned consultant, speaker, and trainer specialising in Agile, Scrum, and Product Management. Together, they discuss the importance of sprint goals, how to beat the feature factory, and how businesses c…

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Unlocking Hidden Potential: The Power of Internal Influencers 46:11

2M ago46:11

46:11

Did you know that key influencers within organizations can boost company performance by up to 25%? These are the go-to people for the “meeting after the meeting,” and leveraging their potential can transform your business. In this episode of 'Bring Out the Talent,' we speak with Jason Anthoine, who brings 35 years of experience working with top exe…

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Transforming Customer Service from a Cost Center to a Profit Center Featuring Brett Frazer 27:43

2M ago27:43

27:43

Implementing The 5 A's of Successful Customer Engagement Shep Hyken interviews Brett Frazer, co-founder of Service Matters, LLC and the author of Your Hidden Profit Center: Mastering the Five A's of Successful Customer Engagement. He talks about shifting customer service from a cost center to a value center and outlines the 5 A's framework for addi…

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344 Becoming a Self-Reliant Leader: How Grit and Disciplined Duty Forge Indomitable Teams with Jan Rutherford | Partnering Leadership Global Thought Leader 28:45

2M ago28:45

28:45

In this episode of Partnering Leadership, host Mahan Tavakoli engages in a dynamic conversation with Jan Rutherford, a seasoned leadership expert and author of Becoming a Self-Reliant Leader: How Grit and Disciplined Duty Forge Indomitable Teams. With a rich background that includes serving as a Green Beret, leading Crucible expeditions, and coachi…

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343 Thursday Refresh: Carmine Gallo on Communication Secrets That Move Audiences & Persuade 54:53

2M ago54:53

54:53

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Carmine Gallo. Carmine Gallo is a three-time Wall Street Journal bestselling author. His books include Talk Like TED, The Presentation Secrets of Steve Jobs, The Storyteller's Secret, Five Stars, and his latest, The Bezos Blueprint: Communication Secrets of the World's Greatest Sa…

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Michael Fauscette: Embracing Digital-First, AI in Business, and Continuous Improvement | Pulse by Intuji #12 57:55

2M ago57:55

57:55

Description: In this episode of Pulse by Intuji, Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research, shares over 30 years of experience in tech, offering insights into how businesses can adopt a digital-first mindset, leverage AI, and why continuous improvement is vital in staying competitive today. Topics Covered: 00:00 - Introducti…

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How Aligned Teams Can Supercharge Your Customer Experience Featuring Alan Williams 26:44

2M ago26:44

26:44

Using the Hospitality Mentality to Shape Your Company Culture Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today's Values-Based Economy. He talks about aligning the organization's culture, from the …

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342 Resilience and Brilliance: Unleashing Leadership Potential and Lessons from Disney with Simon T. Bailey | Partnering Leadership Global Thought Leader 33:15

2M ago33:15

33:15

In this insightful episode of the Partnering Leadership podcast, Mahan Tavakoli engages in a deep and inspiring conversation with Simon T. Bailey, a renowned speaker, leadership expert, and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. Simon is best known for his work on personal and professional brilliance, with a focus …

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Ron Kaufman: Customer Service Excellence, Culture Transformation, AI in CX | Pulse by Intuji #11 54:12

2M ago54:12

54:12

Ron Kaufman: Customer Service Excellence, Culture Transformation, AI in CX | Pulse by Intuji #11 Description: Discover the secrets of customer service excellence and culture transformation with Ron Kaufman, CEO of Uplifting Service, in this episode of Pulse by Intuji. Learn how to elevate your organisation's service delivery and delight customers i…

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Revolutionizing Customer Connections: Digital Strategies Featuring Elisabeth Zornes 24:40

2M ago24:40

24:40

Partnering with Customers to Co-create an Amazing Customer Experience Shep Hyken interviews Elisabeth Zornes, Chief Customer Officer at Autodesk. She talks about the evolution of the new customer and creating personalized digital experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How does…

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341 [Best of] Park Howell on Powerful Storytelling and Communication Through the ABT Framework | Partnering Leadership Global Thought Leader 50:04

2M ago50:04

50:04

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Park Howell, host of Business of Story Podcast, author of Brand Bewitchery, and co-author of The Narrative Gym for Business. Park Howell teaches one of the most powerful tools in storytelling: the And, But, and Therefore (ABT), going through the science behind it and how you can s…

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How to Avoid Customer Experience Breakdowns Featuring Rony Vexelman 26:48

3M ago26:48

26:48

Empowering Teams through Embracing AI-Driven Solutions and Customer-Centricity Shep Hyken interviews Rony Vexelman, Vice President of Marketing at Optimove. He discusses why broken customer journeys create poor customer experiences and how brands can avoid them by leveraging AI, personalization, and customer-centricity at every step of the journey.…

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340 [Best of] Eduardo Briceno on The Performance Paradox: Turning the Power of Mindset into Action | Partnering Leadership Global Thought Leader 50:47

3M ago50:47

50:47

In this Partnering Leadership conversation, Mahan Tavakoli speaks with Eduardo Briceño, author of The Performance Paradox: Turning the Power of Mindset into Action. In the discussion, Eduardo dives into the transformative power of a growth mindset and how we can apply it to unlock our potential. He shares how a crippling physical injury early in hi…

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How AI and Humans Are Changing the Customer Service Game Featuring Gaurav Passi 30:25

3M ago30:25

30:25

Seamlessly Combining AI, Human Touch, and Data in Customer Experience Shep Hyken interviews Gaurav Passi, Founder and CEO of Zingly.ai. He talks about seamlessly integrating AI and human interaction to create a collaborative and customer-centric experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions and m…

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339 [Best of] Emily Field on Power to the Middle: Why Managers Hold the Keys to the Future of Work | Partnering Leadership Global Thought Leader 43:01

3M ago43:01

43:01

Middle managers often get a bad rap, seen as roadblocks to change and innovation. But Emily Field flips this narrative on its head. As a McKinsey partner, Emily saw firsthand how empowering middle managers unlocks an organization’s potential. In this insightful interview, Emily Field, McKinsey & Company partner and coauthor of Power to the Middle: …

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AI Essentials: Equipping Professionals for the Future of Work 43:22

3M ago43:22

43:22

In an era where AI is reshaping industries and redefining job roles, understanding and leveraging AI has become essential for professionals across various sectors. The World Economic Forum predicts that by 2025, AI will displace 85 million jobs but create 97 million new ones, underscoring the urgent need for digital fluency and AI literacy. Dr. Jam…

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An Inclusive Employee Experience Featuring Jonathan Stutz 27:07

3M ago27:07

27:07

Building High-Performance Teams through Inclusion, Diversity, and Equity Shep Hyken interviews Jonathan Stutz, President of Global Diversity Partners, Inc. and author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging. He shares daily practices and strategies for inclusive leadership that create a workplace where em…

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338 [Best of] Jacob Morgan on Why Vulnerability Matters in Leadership and How to Do it Well | Partnering Leadership Global Thought Leader 52:30

3M ago52:30

52:30

Get ready to climb the mountain of vulnerability in leadership. In this engaging discussion with Jacob Morgan, author of Leading with Vulnerability: Unlock Your Greatest Superpower to Transform Yourself, Your Team, and Your Organization, you’ll learn why vulnerability plus leadership can transform organizations. In the conversation, Jacob Morgan sh…

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337 Thursday Refresh Garry Ridge, Former CEO & Chairman of WD-40 on Unlocking Growth through Purpose-Driven Leadership and a Culture of Engagement | Partnering Leadership Global Thought Leader 43:59

3M ago43:59

43:59

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Garry Ridge, former CEO and Chairman of WD-40. In the conversation, Garry Ridge shared his origin story and how a quote from the Dalai Lama helped him focus on organizational purpose. Next, Garry explained his why and the how behind making WD-40 an organization where people can co…

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The 3 E's of Customer Experience Featuring Michelle Pascoe 25:12

3M ago25:12

25:12

Tips for Training Teams with a Hospitality Mentality Shep Hyken interviews Michelle Pascoe, CEO of Optimum Operating Procedures and Services, also known as OOPS. She talks about the 3 E's of customer experience and the impact of values-based training on creating a lasting impression. This episode of Amazing Business Radio with Shep Hyken answers th…

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336 Mastering Your Inner Voice and Overcoming the Crab Mentality with Hooman Motevalli | Partnering Leadership Global Thought Leader 16:00

3M ago16:00

16:00

In this episode of Partnering Leadership, Mahan Tavakoli engages in a thought-provoking conversation with Hooman Motevalli, the author of, Don’t Be a Crab: A Practical Guide to Building Strong Joyful Relationships. Motevalli’s journey from the tumultuous backdrop of revolution and war in Iran to becoming a transformative thinker in leadership and p…

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Jeff Gothelf: Product Management, Lean UX, OKRs, Agile, User Research | Pulse by Intuji #10 55:38

3M ago55:38

55:38

Product Management insights with Jeff Gothelf: Product Management, Lean UX, OKRs, Agile, User Research | Pulse by Intuji #10 Description: In this episode of Pulse by Intuji, we sit down with Jeff Gothelf, a renowned author and expert in product management, lean UX, and OKRs. Jeff shares invaluable insights on how businesses can leverage customer-ce…

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The Power of Presence: Strategies for Effective Leadership Communication 46:45

3M ago46:45

46:45

In a world where effective communication can make or break a leader, mastering the art of presence and message crafting is more important than ever. In fact, according to a Forbes study, 85% of job success stems from well-developed soft skills, with public speaking and communication being paramount. This underscores the critical importance of not j…

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How to Boost Customer Experience Featuring Stephen Kowal 22:33

3M ago22:33

22:33

How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences. This episode of Amazing Business Radi…

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335 The Power of Strategic Storytelling in Leadership: Making Your Messages Memorable with Andrea Sampson | Partnering Leadership Global Thought Leader 49:23

3M ago49:23

49:23

In this episode of Partnering Leadership, Mahan Tavakoli hosts Andrea Sampson, an expert in strategic storytelling and the co-founder of Talk Boutique. Andrea Sampson talks about the fascinating intersection of brain science and storytelling, emphasizing why humans are hardwired to respond to stories. As an experienced speaker's coach for TEDx Toro…

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Cory Lebson: UX Research, Usability Testing, User Interviews, Product Success | Pulse by Intuji #9 1:03:56

4M ago1:03:56

1:03:56

UX Research Insights with Cory Lebson: Usability Testing, User Interviews, and Product Success | Pulse by Intuji #9 Description: Join us for an insightful discussion on UX research with Cory Lebson, Principal of Lebsontech LLC. In this episode, we dive deep into the world of usability testing, user interviews, and how UX research contributes to pro…

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