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Ron Kaufman: Customer Service Excellence, Culture Transformation, AI in CX | Pulse by Intuji #11
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Ron Kaufman: Customer Service Excellence, Culture Transformation, AI in CX | Pulse by Intuji #11
Description:
Discover the secrets of customer service excellence and culture transformation with Ron Kaufman, CEO of Uplifting Service, in this episode of Pulse by Intuji. Learn how to elevate your organisation's service delivery and delight customers in today's AI-driven world.
Topics Covered:
Introduction
Ron’s Early Influences
Ron’s Work in Singapore
Defining Service
Uplifting Service Concept
Singapore Airlines and Changi Airport
Six Levels of Service Framework
Service Culture and Leadership
Practical Steps for Service Improvement
Challenges in Elevating Service
Defining Care in Service
Blending Human Design with Technology
Examples of Successful Tech Integration
Challenges of Over-Automating
The Importance of User Experience Design
Tech Integration in Large Organisations
AI in Customer Service
Future of Customer Service and Community Well-being
Learn How To:
- Elevate your organisation's service delivery to delight customers
- Implement the Six Levels of Service Framework
- Transform your organisational culture for service excellence
- Balance technology and human interaction in customer experience
- Leverage AI to enhance customer service while maintaining a human touch
Whether you're a business leader, customer experience professional, or service industry expert, this episode offers valuable insights on creating exceptional customer experiences in the digital age.
Learn More About Intuji:
Visit our learning centre at (https://intuji.com/learning-centre/) for more resources on customer experience, design, and innovation.
Connect with Us:
- Pulse LinkedIn: (https://www.linkedin.com/company/pulse-by-intuji/)
- Intuji LinkedIn: (https://www.linkedin.com/company/intuji/)
- Intuji Website: (https://intuji.com/)
Don't forget to like, subscribe, and share this episode if you found it valuable!
#CustomerService #CultureTransformation #AI #CX #ServiceExcellence #Innovation
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