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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Podcast guests appearances regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics discussed include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larg ...
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Outsourcing and Offshoring Philippines

Outsourcing and Offshoring Philippines

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Offshoring and Outsourcing Philippines is produced by Vertical Internet Media Limited to provide insights and information about BPO industry in the Philippines as it may apply to customers in Australia, New Zealand, US, UK, Canada, and in fact, anywhere in the world. The podcast is produced as entertainment and should not be relied on for any business decision making without the listener independently ascertaining the situation and facts for themselves. The opinions expressed on this podcast ...
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PGBS is a reputed offshore outsourcing service provider that has been helping global businesses, professionals, and individuals with BPO support. Our service delivery infrastructure is appropriately designed and deployed to ensure the delivery of high-quality solutions to our customers within the predetermined deadlines and in cost-effective ways. Our services include multilingual call center support, data cleansing, real estate photo editing, video editing, eBook conversion, 3d design servi ...
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Proglobalbusinesssolutions

Proglobalbusinesssolutions

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PGBS, among the most reputed names in the business process outsourcing industry providing diverse offshore outsourcing solutions for various industries across the globe. For more info: https://www.proglobalbusinesssolutions.com/
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show series
 
Send us a Text Message. In this episode of "Advice from a Call Center Geek," we dive into the challenging world of dealing with angry customers. Discover five powerful, actionable techniques that can transform heated interactions into opportunities for building customer loyalty. Perfect for contact center managers and agents alike, this episode cov…
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The HR Lady Podcast with host Wendy Sellers. Reducing an attrition culture with CEO Richard Blank For those eager to navigate the evolving world of HR and management, “The HR Lady Podcast” stands out as a beacon of insight. Each episode promises candid conversations: from discussing the intricacies of employee attraction and retention, company cult…
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The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more. Rapport International provides written tran…
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Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights. …
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Hosted by Faris Alami, The Finjan Show spotlights Entrepreneurship, Globalization, Leadership, Culture and Community. We share insights from the amazing entrepreneurs and leaders that we work with globally, and guests who shedlight on what we call everyday entrepreneurs. While the world focuses on the millionaire and billionaire, most entrepreneurs…
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The Fammission Podcast by Monty G Staff presents #FammissionFriday with special guest Richard Blank The Fammission = Family on a Mission by Monty Jackson Episode 46 In this video we will talk about: - Business - Manifestation - Family https://youtu.be/_Tz_2X-1r4Y?si=-rL78s9cqWkkpZlE Hosted on Acast. See acast.com/privacy for more information.…
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Send us a Text Message. Did you ever ask yourself what the high-end contact centers are doing differently? In this ACGpodcast, we dive deep into the cutting-edge technologies that set elite customer service operations apart from the rest. This is how we are developing our strategic plan for Expivia. From AI-powered chatbots to advanced analytics, w…
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Welcome to the The Expat Pod! Hosted by James Doran, our podcast explores the ins and outs of expat life, featuring stories, interviews, and tips for living abroad. Subscribe for new episodes every week and join our global community of expats and travellers. Connect with us on Instagram, TikTok, Twitter, and Facebook for more insights, behind-the-s…
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Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent …
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Entrepreneur Talks podcast covers conversations with start-up founders, innovators, and thought leaders from around the world who are disrupting the status quo, expanding their businesses, and bringing innovative ideas to life. Yola's conversational tone is focused on the tough questions about journeys and details the ways of thinking and acting th…
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Positive shifting, risk taking and an amazing story of Elevating awaits you in this episode. The Empowering Real Talk Podcast dives into honest, uncut conversations on personal growth and development, mindset transformation and more to empower a better life for ourselves. If you are looking for motivational, expert insight in understanding your lif…
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Join us for an enlightening episode of First Contact: Stories of the Call Center, featuring Milan Batinich, a dynamic speaker, coach, and entrepreneur dedicated to helping individuals discover joy, energy, passion, peace, and purpose—what he calls 'JEPPP'—in their careers. Milan brings a wealth of experience from operational and sales roles across …
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The Dumb Cool Weird Podcast by Wes Walker and Nick Zervas. Entertainment and Costa Rica - Richard Blank It is a podcast that covers old movies from the 20th century that are funny and ridiculous. We cover what is dumb, cool, and weird about each movie. We are raw and don't show mercy!! A podcast that covers everything and anything Dumb, Cool, and W…
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A new kind of Business Podcast built to Grow Smart & Maximize Business Value. Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show! The Dirt is about getting real with businesses about the true state o…
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This podcast is for a business-to-business audience of entrepreneurs and companies in the photo/imaging retail, online, wholesale, mobile, and camera hardware/accessory industries. Embark with us on a journey to the heart of entrepreneurship as Richard Blank shares the vibrant tale of his rise to business success in Costa Rica. From his early days …
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The #1 podcast for business owners in the meetings and events industry, https://youtu.be/DmEuOj1nuRQ?si=j1ozp_byHoT2tAf7 The Business Of Meetings Podcast. If you are an independent business owner in the meeting and event space, this podcast is for you! Your host, Eric Rozenberg has created this show to bring you strategies, tips, and tactics to hel…
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ST Rappaport - LifePix University If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done ef…
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The Brazilian point of view podcast by Ana Tagliati. Pros and cons of Costa Rica with Richard Blank. For this week's episode, we have another one from the 'another episode, another country' series with Costa Rica. I invited Richard to talk about moving to Costa Rica, the lifestyle he takes in the country, wildlife, safety, cultural aspects and cuis…
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Interviews, Cracking The Entrepreneur Bottleneck. A successful business needs consistency and grit. The Secrets of Business Growth from 16 Years of Successful Entrepreneurship with Richard Blank https://youtu.be/XVp40w1oBm4 Laurent Notin is a Coach to entrepreneurs, start-up mentor, and the host of Inter:views, Cracking The Entrepreneurship Code po…
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This is the Art of winning podcast. Ashton has spent the last 21 years working with our nation's most elite athletes, leaders and warriors. Ashton has met men and women that live and even die by the phrase 'failure is not an option.' Join us as we explore the mental disciplines, physical practices, and financial tools employed by the true winners o…
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Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. https://youtu.be/nDFhRVW3XXc?si=XhLnezaxH…
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Tech Your Business A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology. In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #…
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Send us a Text Message. The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons. In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs. Don’t let…
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Miss Liz Serves a different T-E-A with a humanitarian mission approach. Miss Liz page is to share and promote all fundraising events and to bring awareness to services who support her vision on making a difference with one cup of a tea at a time. IMMERSE YOURSELF IN THE ENLIGHTENING WORLD OF REAL-LIFE T.E.A (TEACHING EDUCATIONAL AWARENESS) AS WE SA…
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Palindrome -Let's talk about the future of blogs for businesses. Over 20 Years Of Combined Experience In Research-Driven Writing. https://youtu.be/f_dmjjBj_Yo?si=153j8EWKCjC5v4HR We have a proven methodology for research which includes using a network of advisors, carrying out surveys, using technology tools, and referring to some of the latest rep…
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My name is Joseph K Muscat and my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becom…
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Hosted by the Dillon Street Boys (Sean Miller & Corey Busch, and Bret), three buds from the swamps of Brattlebrook who had a couple of drinks, and made a podcast. Hear about stupid people doing stupid things, facts about things you didn't know, things you don't care to know, but now you do. The boys have also started to invite other guests to join …
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Send us a Text Message. Join us as we dive into the journey of founding and growing OttoQa, a cutting-edge AI-powered Customer Experience (CX) company. In this episode, we'll share our firsthand experiences, lessons learned, and the challenges we faced in building a fully automated QA platform. Discover the strategies and insights that helped us in…
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"AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. https://youtu.be/hMEUKX-aZbg As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest mome…
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Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank. On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stori…
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In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explor…
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Strategic Business Advisors By Cary Prejean Conversations with business owners, business coaches and other thought leaders in industry to discover what they’re seeing in business in terms of: Recurring problems/breakdowns and solutions used to address them. Best practices in their business New trends/technology emerging in business https://youtu.be…
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Listen to some of the world foremost thought leaders. Learn their wins, losses, struggles, triumphs, and success stories that contributed to building their business empire. Welcome to SAB Podcasts Get cutting-edge business news, tips, tricks, and trends from the biggest, brightest, and most innovative people in business. The SAB Podcast takes you a…
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Once born into existence, everything begins and ends with YOU. So, let's begin this journey to develop your best YOU. https://youtu.be/nQ12KRb5FGw?si=WeMEOcoNxlQVyx53 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced tel…
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https://youtu.be/O6ayksYkwKM?si=4iandqsMp04DlGHT https://youtu.be/-eU4zIc8Bfw Pam Prior, the Entrepreneur's CFO Quarterback; Radio Host; CEO of Priorities Group, Inc.; and #1 Bestselling Author of "Your First CFO: The Accounting Cure for Small Business Owners" Pam Prior, Keynote Speaker, Host of the "Cash Flow" Podcast Awesome Podcast GUEST (Servin…
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Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque. A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all…
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Send us a Text Message. What if you could transform your call center’s efficiency and agent performance overnight? This episode guarantees you’ll walk away with actionable insights on crafting the ultimate QA forms for both voice and chat channels. We’ll guide you on defining the crucial goals for your QA forms, such as enhancing agent performance,…
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In this podcast episode, we sit down with John Coulter, Vice President of Call Center Outsourcing Services at Five Star Call Centers. With over a decade of experience in the industry, John has been a trailblazer in transforming call centers into key drivers of business growth and customer loyalty. He shares his journey from starting on the phones t…
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Business Uncensored is a podcast in which host Ryan Sherrer talks about the less conventional aspects of entrepreneurship and personal growth. With a background that challenges the typical business talk, Ryan brings real stories and practical advice from a mix of guests. Tune in for unfiltered conversations and ideas for succeeding in business your…
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Send us a Text Message. In this ACG episode, we dive into the transformative impact of AI on customer service QA. Hosted by Tom Laird, the CEO of Expivia Interaction Marketing Group and OttoQa, this session explores how ChatGPT and Claude 3 enhance call analysis and agent performance monitoring. Discover effective system prompting and its role in r…
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The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank The Science of CX is a groundbreaking new weekly podcast developed to address the millions of businesses that need to learn techniques to compete better in today’s business landscape, by using CX as the cornerstone of a new strategy. Getting to kno…
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Send us a Text Message. Are you overwhelmed by the relentless push to overhaul your contact center with AI? Let's clear the air about the real impact of AI in this industry. My recent talks reveal a surprising fact: many companies are not rushing into AI as believed. In reality, few have a detailed plan or have started implementation. Join me in a …
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Send us a Text Message. Tune into our latest ACG podcast episode, "Will Auto QA Platforms End the Era of Traditional CX Analytics?" where we dive into the world of customer experience analytics. We’ll explore and compare the tools and techniques behind both Auto QA platforms and traditional analytics methods. This friendly chat is packed with insig…
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Join us for an enlightening discussion with Jay Baer, a pioneer in customer experience and digital marketing, now turned tequila influencer. This episode explores pivotal themes shaping the future of customer service and business strategy. Jay offers a wealth of knowledge and practical advice on accelerating business responsiveness, leveraging empa…
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Send us a Text Message. Join Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University. Delve into groundbreaking strategies and cutting-edge technologies, including AI, to revolutionize your service desk operations. Drawing from his leadership at Expivia, where he expanded the team to over 600 professiona…
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Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP) “Listen. Do. Repeat. For Life!” https://youtu.be/DtA4s3MVSTY EPISODE OVERVIEW: This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and s…
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Tune in as we sit down with Josh Feast, the innovative mind behind Cogito, to discuss the transformative impact of technology on human emotions and connections within the fast-paced world of call centers. Josh shares invaluable insights into the development and application of AI and real-time guidance systems, the essence of effective leadership in…
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