Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley

First Contact: Stories of the Call Center

Вміст надано NobelBiz Studios. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією NobelBiz Studios або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

6M ago 59:31

MP3•Головна епізоду

In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explores the future of AI in customer service and shares how his creative hobbies, like customizing motorcycles, help him stay balanced and inspired. Tune in for an engaging conversation filled with practical advice for anyone looking to excel in the contact center industry.

___________________________________________________

🔗 Stay connected:
https://www.nobelbiz.com
https://www.linkedin.com/company/nobelbiz-inc-
https://www.facebook.com/nobelbizinc/
https://twitter.com/nobelbiz

_______________________________________________________________

NobelBiz Inc. is an industry-leading provider of contact center software solutions, from its patented carrier of carriers network to its new, innovative, and fully remote omnichannel contact center solution: their network guarantees crystal-clear voice quality and 100% uptime.

55 епізодів

#Tech #Business #NobelBiz Studios