Why Complaints are NOT a great way to Improve Patient Care

The Clinician's Survival Guide

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This episode is about complaints: what they are, and what they are not. It debunked some of the popular narrative surrounding complaints, such as its role in improving standards and complaints being a neutral activity.
In this episode:

• Definition of Complaint
• Where it fits in with our overall wellbeing
• Misconceptions surrounding complaints
• Theory versus reality of complaints
• Why Complaints often do not improve standards, and may in fact lower them
• The problem with complaints
• The alternative to a complaint: Feedback and Queries

Updated, removing reference to social media, otherwise same

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Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.
DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.
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