UCaaS is not a final destination: Mitel’s Luiz Domingos On Mitel Common Communications Framework, Mitel, Zoom Partnership, Podcast

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UCaaS is not a final destination: Mitel’s Luiz Domingos On Mitel Common Communications Framework, Mitel, Zoom Partnership, It’s just another option that comes as part of this kind of solution

“UCaaS is not a final destination,” says Luiz Domingos, Mitel’s CTO. “It’s just another option that comes as part of this kind of solution. That’s how we see it.” Domingos tells us that, based on customer feedback, Mitel developed the Mitel Common Communications Framework. “The Mitel Common Communications Framework is a blueprint. It’s the evolution of our hybrid communication solutions encompassing products and services. By definition, a hybrid solution, a hybrid deployment, is a combination of certain applications on-premise, hosted, private clouds, and the SaaS, UCaaS type of deployments. All of them supporting and providing services to the customer. So, there’s some research done recently by Frost and Sullivan and also our checks with our customers. The majority of the customers out there are utilizing hybrid deployments. So, this is a figure that will remain the same for the next three years. Over 80% of customers are hybrid. A small amount of customers are either full premise or full cloud.”

In this podcast, Domingos also discusses the just-announced partnership between Mitel and Zoom.

“At Zoom, we found a partner that believes that as well. So the option or the opportunity to work with Zoom and partner really addresses the hybrid deployment and combines Zoom Workplace, and Zoom AI Companion, with Mitel’s flagship communication platforms, our platforms for voice, with all the infrastructure that we created through the years, 70 plus million users out there, with the opportunity now of bringing Zoom capabilities into those customers, ensuring that there is a Zoom-first experience adapted to the Mitel’s hybrid portfolio. For us, the hybrid model in this case for enterprises will bring security, the control, and will take the best of both worlds scenario, correct? We’re taking the mission-critical communications and the long-term experience that Mitel has in the marketplace.”

Earlier this month, Mitel and Zoom announced a strategic partnership designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communications platform in a modern, deeply integrated communication experience. The partnership will introduce a Zoom-first experience within Mitel’s hybrid portfolio, including access to the full Zoom Workplace platform, which works seamlessly with existing Mitel investments.

“Our contact center is evolving and we’re into our next-generation program that will create the solutions that our customers need for

AI and AI integration into our portfolio,” adds Domingos. “We’re taking advantage of our large technology partnership community that are bringing very good products that augment the solutions around our voice and collaboration and contact center applications. One of them, I can illustrate a few of them. We have a company called PolyAI, and a company called Talkative that are providing very good entry levels or interesting entry points to our contact centers, particularly when you talk about chat, speech, and also capabilities for AI around virtual agents and analysts and analysts on the material that we create. On the opposite direction, taking insights out of our contact center, we have several partnerships.”

Read the latest news and views on Mitel

• Zoom and Mitel announce strategic partnership to deliver differentiated AI-first hybrid communications and collaboration solution for enterprises worldwide
• Mitel’s New Common Communications Framework: A Game-Changer for Hybrid UC Solutions
• Unlocking Hybrid Unified Communications: Mitel’s Cloud Strategies, Security Measures, and Future Innovations, Evan Kirstel Blog

https://youtu.be/Xp2N6KMOB-E