Taking the fear out by curbing the risk of hallucinations Raymond Pasquale “At Unified Office, we try to take the fear out of AI by structuring the AI data schemas, to populate fields that are predefined by us,” says Raymond Pasquale, Founder and CEO, Unified Office. “We minimize, greatly minimize, the risk of hallucinations and eliminate what we c…

What you don’t know might…. “Anybody that’s sending a text message from an application should be talking to us,” says Tommy Sheahan, Red Oxygen. In this podcast, Tommy updates us on the Campaign Registry and related issues. Red Oxygen is the world’s first application to person messaging. They provide billing, compliance, and delivery of text messag…

Even in today’s world, with email and text messaging, a simple phone call is still the main pillar of communication, but outdated telecom infrastructure and poor customer support continue to create problems many businesses have yet to solve. In this podcast, TieTechnology CEO and Co-Founder Jim Eckes discusses how businesses can overcome these chal…

Clearspan is a service provider for service providers, and we want to make it easy for you to do business for us, says Ross Hubble, Director of Product Management at Clearspan. “We’re phone people. We understand customer desires, et cetera. And we want to make products that we want to make meaningful software for our customers that benefit them.” I…

New CCA Member Autom8ly is working with CCA to build a SalesGenii that matches visitors with ideal service providers, driving qualified leads and enhancing customer engagement “Telephony and communications in general is, of course, the primary mode of delivery for these services, and yet the CCA was without a member that kind of specializes in this…

“We really sort of sit at an interesting intersection of CPaaS providers like Twilio, SignalWire, and Plivo, where you get a platform,” says Tim McCain, Commio’s Director of Marketing. Commio has announced that it has joined other cloud communications industry leaders as a member of the Cloud Communications Alliance (CCA) based in Delray Beach, Flo…

SkySwitch Customer Journey: SkySwitch supports partners with teamwork, Podcast, “If it’s a concern for one of our customers, it’s a concern for us” Customer Journey Podcast Series “We represent our customers’ labels, our customers’ brands,” says Corey Stoker, the vice president of support at SkySwitch. “If it’s a concern for one of our customers, i…

‘The future of cloud, Solving for products, people, and profits’ “It’s really going to be unsurpassed,” says Clark Peterson. Chairman of the Cloud Communications Alliance, CCA. “This will be the biggest event we’ve done. We are building it as the cloud communications industry event of the year. You can see there by the speakers, Kevin Harrington, o…

The Compliance Conundrum: Why Aging Lines Are a Risk, Podcast Ignoring the rules can leave you with a serious headache, “One of the problems is you really don’t know that the line isn’t working until you go to use it. That’s a blue light emergency phone or elevator; this could be disastrous” “One of the things about an old copper line is that when …

Edgecore OAP10 is the first purpose-built access point designed to bring Plume’s extensive software benefits to even more spaces, “Plume is a Wi-Fi software services company. We focus on delivering our services to the end home through our CSP channel. We work with about 400 plus internet service provider CSPs globally” “As areas become increasingly…

Catching up with Alan Rihm, Parallel Universe Podcast, Identify three to five to seven people who just ooze your values and culture and ask them to help you as CEO“Culture isn't beer trucks and happy hour,” Alan Rihm. In this edition of the Parallel Universe, we’re thrilled to welcome entrepreneur and cloud innovator Alan Rihm. Many in the Telecom …

“One of the things that we're seeing is that there are far more buyers in the market than there are sellers,” says Hartland Ross, an M&A advisor, digital marketing strategist and founder and president of eBridge Marketing Solutions, a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities…

Enterprise Connect 2025 Offers Vendor Neutral Learning, Experiencing and Exploring, Podcast, New Impact Summits, Case Studies Offered, "You're going to hear all sides, and you have a chance to talk to all sides"“That's what attendees and our enterprise friends tell us constantly that's the biggest value of all for them is that I can meet all my ven…

SkySwitch Customer Journey: SkySwitch Partners Access A Brandable Marketing Kit Site, Podcast, SkySwitch Partners have an easy-to-use marketing resource that pulls together marketing needs“We have a brandable marketing kit site for our SkySwitch partners, and we've grouped our assets into two categories,” says Jessica Campas, Director of Marketing …

Pots and Shots, The Rising Cost of Aging Infrastructure, TELCLOUD Podcast, When you start looking into it, it's not only an issue here in the United States, it's a global issue. There's over one billion lines left globally that need to be converted“It's those last of the legacy equipment out there that still requires a POTS line that is the issue,”…

SkySwitch Customer Journey: Understanding and selling SkySwitch’s extensive product line, Podcast, The goal is for everyone to be successfulCustomer Journey Podcast Series“The goal is for everyone to be successful”, Steve Hudson, UCaaS SME II of SkySwitch. “I'm here to help our partners out right from the beginning when they first come on board, al…

Welcome to POTS & Shots with Jake,TELCLOUD Podcast: POTS replacement is a global issue, There are over 1 billion lines left globally that need to be convertedWeek 1: POTS Replacement: a Challenge and an opportunity“POTS replacement is a global issue,” says Jake Jacoby of TELCLOUD. “There are over 1 billion lines left globally that need to be conver…

Ray Pasquale says that he believes in the free market and thinks that the unregulated VoIP market has been an engine of creativity. Ray believes that a recent decision in California represents an unraveling of the Pulver Order.While consumer protections might be well intended, Ray thinks that the consequences of the new rules might be to raise comp…

John Bright“And I developed this set of tools to relieve clinicians from the burden of data entry at the point of care, hospitals, outpatient clinics, so on,” says John Bright, Founder and Managing Director, of Med Claims Compliance (MCC). “That’s what we do. We call it a technology-enabled service because we're providing a service with the technol…

SkySwitch Customer Journey: Inside SkySwitch’s Onboarding Excellence, SkySwitch stands out in the UCaaS space, this conversation is packed with valuable takeaways to help you hit the ground runningCustomer Journey Podcast Series“Our company is successful because our partners meet with customers,” says William Brister, SkySwitch’s Director of Onboar…

CPaaSAA releases Playbook“Instead of talking about technology and who the best stack and who has the best features, we're now seeing that all the vendors in the entire industry and the analysts are talking about customer experience, says Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance (CPaaSAA). “We're focusing more on business outc…

SkySwitch Customer Journey: From Prospect to Partner, Podcast, The power of white-label UCaaS for business growth and how it helps MSPs, VARs, ILECs, Interconnects, and ISPs expand their offeringsCustomer Journey Podcast Series“Ultimately, we're trying to be our partner's one-stop shop. for their telecommunications needs and then give them the abil…

On Tuesday, we reported that Alianza, Inc. signed a Definitive Agreement to Acquire Metaswitch from Microsoft https://lnkd.in/gJCgU596In this short interview, Jon Brinton gives us his take on the news. Brinton says that for service providers, the NetSapiens platform is a preferred choice for organizations migrating from Metaswitch.“We're champions …

Computer Instruments Thinks We Can Do Better If you ask nothing more than “How can I help you today?” you are off to a good start. The simplicity of that question should be the foundation for building the intelligence behind your AI Attendant. Listen to contact center conversations and concentrate on repetitive responses. An AI Attendant is an educ…

Join us as we explore the cutting-edge world of software innovation with David Hirschfeld, CEO & Founder of Tekyz Inc., a leader in AI-driven solutions and transformative methodologies for startups and established businesses alike. From their groundbreaking Launch 1st Methodology—designed to help startups achieve product-market fit with minimal ris…

“People were looking for high-quality experiences to be able to make their meetings as productive as possible from home,” says Tyler Troutman, Strategic Market Development at Shure. In this podcast, we look at where we are with the migration of employees, in some cases, back to the office and, in other cases, to a remote or hybrid model. Shure, one…

This podcast will explore how CallCabinet can help enterprises optimize their Avaya environments through advanced compliant recording and analytics solutions. We will discuss navigating the challenges of managing legacy systems, and how CallCabinet's platform and data migration capabilities offer a future-proof solution. We'll address the critical …

The telecom industry faces a crucial need to improve customer experience (CX) as organizations industry-wide consistently receive poor marks. In this podcast, UneeQ Founder and CEO Danny Tomsett discusses ways AI Digital Humans can improve CX by engaging in lifelike conversations at scale and in real-time across various touchpoints and communicatio…

“We've grown the company 225% over the course of 2020 to 2023,” says Doug Gaylor, President and Chief Operating Officer of Crexendo. “And that's what Deloitte highlighted in recognizing us for our growth and our success. One of the core metrics was simply the number of end users you've achieved. Yeah, so if you look at our growth, our growth is dir…

CIO’s face what Jeff McCullough, VP of Sales at NetAlly, describes as the CIO Agenda, a term or a challenge originally described by Gartner. “I use the term or have somewhat borrowed the term to talk about what I think are the top challenges that CIOs face, as well as their top priorities. it's really about balance. How do customers balance the pri…

Businesses are facing increasing pressure to innovate cost-effectively amidst increasing investments driven by Generative AI, traditional AI, and cloud expansion, expect greater pressures on IT budgets as well as a bigger need for transparency and governance over IT costsIn 2025, the pace of technological advancement shows no sign of slowing, and b…

With more organizations operating in the cloud, the network security landscape has changed. The enterprise perimeter has become more distributed, causing cybersecurity threats to increase in prevalence and difficulty due to their constantly evolving nature. Factor in the demands of AI integration across products and the need for optimum network vis…

One.Demarc by TELIN: Seamlessly Survive Your ISP Outages, One.Demarc by TELIN: Seamlessly Survive Your ISP Outages@Telin BlogWhat is One.Demarc?TELIN’s One.Demarc solution integrates cutting-edge SD-WAN technology with Peplink SpeedFusion and eSIM capabilities to create a secure and reliable voice network. Designed to ensure seamless communication,…

Vodia Networks Inc. recently announced that the Vodia Networks Inc. PBX is now certified for Microsoft Teams. Microsoft Teams provides enterprises and SMBs with an unrivaled set of features for communication and collaboration, making it an indispensable tool for increased productivity.In this podcast, Christian Stredicke walks us through the announ…

This podcast will discuss how CallCabinet’s solutions empower enterprises to capture, archive, and transform Microsoft Teams conversations into actionable insights, offering data-driven value across compliance, customer experience, and operational strategy. CallCabinet’s unified compliant recording and AI-powered solutions are seamlessly integrated…

DE-CIX recently announced their sixth internet exchange in the US, established in Houston. DE-CIX Houston offers 100G ports and low latency connectivity to more than 150 networks in neighboring Dallas and beyond. The company is home to the largest neutral interconnection ecosystem in North America.Mareike JacobshagenDr. Thomas KingThis podcast feat…

Intermedia to power cloud-based Unified Communications and Contact Center servicesOn October 29, 2024 - Intermedia Cloud Communications (https://www.intermedia.com/), a global leader in AI-powered cloud communications and collaboration solutions, announced an expanded partnership with Astound Business Solutions (https://www.astound.com/business/), …

Navigating FTC compliance can be a daunting task which C3 Complete can help you through. Jonathan Cox, VP of Information Security can guide you on building a cybersecurity program that aligns with the latest FTC mandates while providing guidance for creating templates for policies, procedures, and controls that align with both FTC requirements and …

Dan Anderson of Oculum has a video conferencing solution for Service Providers. The solution is 100% white label. OmniUC™ is a white label video conferencing and unified communications platform designed specifically for the telecom industry. OmniUC is a turnkey solution that easily layers into existing voice applications with minimal development. F…

Rick Mancinelli, CEO of C3 Complete at Channel Vision CVx2024, looks at growth for MSPs Founded in 2009, C3 Complete is an award-winning technology consultancy headquartered in Delray Beach, Florida. The company specializes in providing outcome-driven, relationship-focused solutions to a diverse client base nationwide. With a commitment to excellen…

$1,000 to $2,000 a day. That is the type of revenue MSPs are achieving with RYTHMz and RYTHMz enables MSPs to enter the event space. Leonard Joseph DiMiceli, Channel Chief, RYTHMz, spells it outRYTHMz Wi-Fi leverages cutting-edge networking hardware and software-defined networking (hashtag#SDN) principles to deliver fast, secure internet connection…

Product launches are challenging. It's easy to fail. Charlene Ignacio or Fornix Marketing has a better way to make that journey. Charlene thinks that your path to selling the firm begins with things like launches, plus the many day-to-day things MSPs do. Charlene is also talking to companies that want to buy MSPs.…

"I want change," says Adam Courchaine, DMS, PA-C of Ascent Concierge Health. In this podcast, Adam discusses the personal challenges that we face. How do you stay healthy in a conference show environment? How do we balance competing needs?

@Amy Slater of the #MSPAA discusses partner opportunities. The #MSPAA provides community and resources for MSPs. Amy focuses on the #SMB scale MSPs. Smaller scale companies that can find support in the MSPAA.

Alan Borck tells all about net2phone, net2phone is looking for MSPs who seek an opportunity to sell into active markets. Check out Alan's numbers- they are very good for MSPs. net2phone is a leading provider of innovative and affordable cloud based communications services for businesses worldwide. net2phone has built a robust and flexible communica…

Jerry Hilecher, CEO of Synpact LLC, is buying #MSPs. In this special podcast for MergerWorld.News, we learn how Jerry looks for just the right MSPs to achieve growth and synergy.

#BPO, business process outsourcing, is a great idea for your #MSP. In this podcast, Todd Chisholm of IFT maps out a plan to fire up your MSP's abilities by doing #BPO on things your MSP is less efficient on.

Randall Deetz introduces My Ransom Shield, a super-easy tool for recovering after a hack. It is priced for #SMBs, easy to launch, and perfect for MSPs to offer.

Amanda Stone, the The Managed Service Providers Association of America® #MSPAA member relationship advocate, tells us about #MSPAA, a place where #MSPs can find resources, community, and support.

CallCabinet’s automated call quality assurance helps ensure consistency in customer interactions.“Compliance is the heart of what we do and is a huge piece of the business that we solve, businesses we solve for, says Ravel Todd, CMO of CallCabinet. Now, AI has created an opportunity to do more. There exists the ability to move the needle on EX and …