Powering Beauty Tech: L'Oréal's Transformation

Design Mind frogcast

#Tech #Entrepreneur #Arts #Business #Graphic Design #Frog #Customer Experience #Leadership #Design #Service Design #Design Mind #Design Thinking #Frogcast #Human Centered Design #Innovation #Product Design #Venture #Business Strategy #Sustainability

27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

рік тому 48:35

MP3•Головна епізоду

Our Guests: Béatrice Dautzenberg, Global Director of Beauty Tech Services, L'Oréal; Stéphane Lannuzel, Beauty Tech Program Director, L'Oréal; Charlotte Pierron-Perles, Executive Vice President and Managing Director of Intelligent Industry, Capgemini Invent

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://www.linkedin.com/posts/frogdesign_powering-beauty-tech-lor%C3%A9als-transform[…]671624130560-wZJV?utm_source=share&utm_medium=member_desktop)

Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-44-powering-beauty-tech-loreals-transformation)

Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

58 епізодів

Powering Beauty Tech: L'Oréal's Transformation

Design Mind frogcast

19 subscribers

published рік тому

Поширити

MP3•Головна епізоду

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-44-powering-beauty-tech-loreals-transformation)

Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

58 епізодів

Усі епізоди

1
The CX Auto Race is On 22:23

3 дні тому22:23

22:23

Today on our show, we’re pulling up at the junction of customer experience and automotive. To drive this conversation forward, we’re joined by Christina Schehl, an Executive Vice President and Head of Germany at frog, part of Capgemini Invent. Christina brings her experience leading global CX transformation programs with top automotive brands as well as insights from her recently published thought leadership in the space. Join us as we explore innovative strategies to revolutionize customer journeys across the automotive industry. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Find episode transcripts and relevant info ( https://www.frog.co/designmind/design-mind-frogcast-ep-51-the-cx-auto-race-is-on ) Read the Capgemini Research Institute report ‘Joining the race: Automotive’s drive to catch up with customer experience,’ co-authored by Christina Schehl. ( https://www.capgemini.com/insights/research-library/customer-experience-in-automotive-2024/) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' ( https://fro.gd/3JSdvOK )…

1
Welcome to the Simulation Mindset World 29:12

рік тому29:12

29:12

Today on our show, we’re talking about the creative process at a time of synthetic data and AI-powered simulations. To do this, we’re joined by Jason Severs, Head of Design for frog on the East Coast in North America. Jason is a self-identified ‘skeptical optimist’ when it comes to engaging with new tech, which is an approach he brings into all aspects of his life, from his work with teams at frog, to his own art practice, as well as to the many IoT devices in his home currently in various states of connectivity. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Read Jason's article 'Convergent Design in the Age of AI' ( https://www.frog.co/designmind/convergent-design-in-the-age-of-ai ) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' ( https://fro.gd/3JSdvOK ) Download the frog report 'Convergent Transformation' ( https://go.frog.co/en/en/convergent-business-transformation ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Editorial Manager, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
Building the Future of Loyalty 40:45

рік тому40:45

40:45

Today on our show, we’re talking about what it takes to build loyalty by creating long-lasting relationships between brand and consumer. To do this, we’re joined by Christopher Baird, frog’s head of loyalty based in the UK, in conversation with Aaron Mitchell, Global VP of Membership and Personalization at The LEGO Group. Throughout their chat, the two talk about the intersection of play, people and purpose, and what that means for long-term business strategies that simultaneously create a new level of customer value. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' ( https://fro.gd/3JSdvOK ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Editorial Manager, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
Live from London: Cannes Unwrapped 54:23

рік тому54:23

54:23

What does it take to make your mark at the Cannes Lions festival? We asked our experts who attended the 2024 Cannes Lions to share trends and observations from their experience on the ground along the famed croisette. Live from an event in frog's London studio, we get a glimpse at the brands, campaigns and activations that made the biggest splash at 2024's premier global festival for creativity. Our guests: Kate Dale, Director of Marketing, Sport England; Bhavesh Unadkat, VP of Brand, Content and Marketing at frog UK; Sharon Jiggins, Managing Director, 23red; Tristan Cavanagh, Creative Director, 23red Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' ( https://fro.gd/3JSdvOK ) Visit the episode page for links to videos featured in this episode. ( https://www.frog.co/designmind/design-mind-frogcast-ep-48-live-from-london-cannes-unwrapped ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
Studio Sessions: Your Consumer Responsibility 56:17

рік тому56:17

56:17

Today on our show, we’re diving deeper into last episode’s conversation on consumer responsibility. You’ll soon be listening in on a chat recorded live in London between Bhavesh Unadkat, Vice President of Brand and Marketing UK, frog; Sharon Jiggins, Managing Director, 23red, also part of Capgemini Invent; and Matt Gratze, Former Director of Digital at Signet Jewelers. Our experts share their perspectives on some of the key ways that brands can show up and take a renewed ownership of their impact. Learn how leading with responsibility can lead to fresh forms of creativity and open up new avenues of business. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' ( https://fro.gd/3JSdvOK ) Watch the full video of the conversation ( https://www.frog.co/designmind/design-mind-frogcast-ep47-studio-sessions-your-consumer-responsibility ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
Serving the Consumer Unconditionally 36:47

рік тому36:47

36:47

Most brands will tell you they put the customer first. But how far are they really willing to go? For instance, how many companies make consumer needs priority over the fiscal bottom line? How many brands would be willing to recommend a competitor's product if it served their customer's needs better? Probably not a lot. In our newest frog report, 'The New Terms of Engagement' we explore these tensions with our guests and report authors Bhavesh Unadkat, Vice President of Brand, Marketing and Content Services UK, frog, Kerry Lee, Director of Commerce and Customer Transformation UK, frog and Christopher Baird, Global Head of Loyalty. At a time of unconditional responsibility, where consumers care more than ever about their purchasing decisions and customer experiences, with an eye toward sustainability, inclusivity and purpose, companies may need to change the way they act and communicate to meet a consumer base looking for more meaning in their marketing and commerce interactions. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK) Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-46-serving-the-consumer-unconditionally) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)…

1
Futurescape: Trajectories for Tomorrow 28:36

рік тому28:36

28:36

The Futurescape: a place where reality is challenged everyday by the evolution of AI, where the devices we use to measure our sense of wellness might negatively affect our health if we don't unplug every once in a while, and where our relationship with the very notion of change is constantly changing. Of course, it’s also the subject of frog’s latest report 'Futurescape: Trajectories for Tomorrow.' To dive in deeper to the report, we're joined by Gagandeep Gadri, Managing Director, frog, Part of Capgemini Invent. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Download the new frog report 'Futurescape: Trajectories for Tomorrow' ( http://bit.ly/49JRYSB ) Find episode transcripts and more from our conversation ( https://www.frog.co/designmind/design-mind-frogcast-ep-45-futurescape-trajectories-for-tomorrow ) Learn more about the 'Eco-Digital Era (TM)' from Capgemini ( https://www.capgemini.com/insights/research-library/the-new-digital-economy-research/ ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
Powering Beauty Tech: L'Oréal's Transformation 48:35

рік тому48:35

48:35

How has world-class beauty brand L'Oréal, with 115 years of experience selling products on a global scale, transformed itself into a tech powerhouse standing beside tech giants like LG and Samsung? By ushering in the future of Beauty Tech. On this episode, we're joined by leaders from L'Oréal Groupe to talk orienting around customer needs, as well as using emerging technology like GenAI and augmented reality to power new services—all while pioneering at the crossroads of innovation and sustainability. Our Guests: Béatrice Dautzenberg, Global Director of Beauty Tech Services, L'Oréal; Stéphane Lannuzel, Beauty Tech Program Director, L'Oréal; Charlotte Pierron-Perles, Executive Vice President and Managing Director of Intelligent Industry, Capgemini Invent Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Download the new frog report Chief Challenges 6: Making Connectivity Matter ( https://www.linkedin.com/posts/frogdesign_powering-beauty-tech-lor%C3%A9als-transform[…]671624130560-wZJV?utm_source=share&utm_medium=member_desktop ) Find episode transcripts and more from our conversation ( https://www.frog.co/designmind/design-mind-frogcast-ep-44-powering-beauty-tech-loreals-transformation ) Learn more about the 'Connected World' at frog ( https://www.frog.co/services/connected-world ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
When Creativity Becomes Method Acting 28:02

рік тому28:02

28:02

Today on our show, we’re talking about the creative process as a fusion of art, logic and performance. To do this, we’re joined by François Nguyen, Executive Design Director in frog New York. François is a long-time frog and a very accomplished industrial designer with an extensive history in his field, working on everything from medical products to next-generation hardware across industries and even designing the iconic Beats by Dre headphones. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Download the new frog report Chief Challenges 6: Making Connectivity Matter ( https://go.frog.co/beyond-the-vehicle-report ) Find episode transcripts and more from our conversation ( https://www.frog.co/designmind/design-mind-frogcast-ep-43-when-creativity-becomes-method-acting ) Find François Nguyen on Spotify. ( https://open.spotify.com/album/3YMHFmIESOodoqS2h3lFCR?si=Av07Qr76RiiDGdpqwRYisA ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
Shifting from Performance to Outcomes 45:00

рік тому45:00

45:00

Today on our show, we’re talking about future-proofing products and services to connect the dots between creating experiences people love and contributing toward a more regenerative future for people and planet. Today’s guests, Chiara Diana, Chief Design Officer at frog and Ruth Thomson, Senior Vice President at Cambridge Consultants, will be taking us through five key challenges they’ve identified businesses face when creating transformation in a more Connected World. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Download the new frog report Chief Challenges 6: Making Connectivity Matter ( https://go.frog.co/making-connectivity-matter ) Find episode transcripts and more from our conversation ( https: / /www.frog.co/designmind/design-mind-frogcast-ep-42-shifting-from-performance-to-outcomes ) Learn more about the 'Connected World' at frog ( https://www.frog.co/services/connected-world ) Read 'Customer-Centricity in the Connected Era: Overcoming Five Common Challenges' in Business Leader ( https://www.businessleader.co.uk/customer-centricity-connected-era-overcoming-five-common-challenges/ ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
5 Foundations of Planet-Centric Innovation 32:51

рік тому32:51

32:51

What if 'future' was a verb? Could that inform our approach to building a society with lasting value for people and planet? Historically, the world of innovation has emphasized the human experience, which, in most contexts, translates into being zeroed in on the needs of the end user of a product or the customer of an organization. Of course, this remains mission-critical to making things people love. But today, creating with intention requires a much broader remit. It requires expanding to include decision-making that considers societal and environmental factors. To discuss how to shift toward a more “planet-centric mindset,” we’re joined by Idun Aune, designer and Head of Sustainability in frog Norway. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Find episode transcripts and relevant info ( https://www.frog.co/designmind/design-mind-frogcast-ep-41-5-foundations-of-planet-centric-innovation ) Download the frog guide 'The Regenerative Compass' ( https://go.frog.co/the-regenerative-compass ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
Making Connectivity Matter 51:41

рік тому51:41

51:41

Today on our show, we’re talking about what we here at frog call the ‘Connected World.’ Connecting hardware to the internet is not exactly new at this point. But what is new is the reach our connected devices can have, the services and applications they enable, the technology behind them and the positive outcomes they can have on people and planet. To talk about the potential applications of connectivity, four strategies for success and the pitfalls to avoid, we're joined by five experts from across frog and Capgemini Invent. Our Guests: Jeff Hebert, Global Head of Intelligent Products and Services in Intelligent Industry, Capgemini Invent Richard Traherne, Global Head of Next Frontiers, Capgemini Invent Chiara Diana, Vice President, Chief Design Officer and Head of the Global Innovation Team, frog Heather Brundage, Senior Director, Strategy and Innovation, Synapse Product Development Phil Vann, Vice President, Intelligent Products and Services, Capgemini Invent Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Download the new frog Chief Challenges 6: Making Connectivity Matter ( https://go.frog.co/making-connectivity-matter ) Find episode transcripts and more from our conversation ( https://www.frog.co/designmind/design-mind-frogcast-ep-40-making-connectivity-matter ) Learn more about the 'Connected World' at frog ( https://www.frog.co/services/connected-world )…

1
Forget the Social Algorithm 40:33

рік тому40:33

40:33

Today on our show, we’re jumping into the constantly shifting, sometimes chaotic world of social media. For those developing social media strategy for brands, these are places to tell stories, curate content, sell products and measure engagement. To talk about how to capture attention amidst all the noise while also managing to somehow be authentic on these platforms, we’re joined by two voices deeply enmeshed in this space: Laura Davies, a Senior Performance Marketing Manager at Deliveroo and Isabelle Cavanagh, Marketing Consultant here at frog. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Find episode transcripts and relevant info ( https://www.frog.co/designmind/design-mind-frogcast-ep-39-forget-the-social-algorithm/ ) Download the frog report 'Hacking Innovation' ( https://go.frog.co/en/en/hacking-innovation-disruptive-ideas ) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media ( https://www.lizardmedia.co.uk )…

1
Studio Sessions: Bringing Connected Moments to Life 1:01:19

рік тому1:01:19

1:01:19

Today on our show, we’re talking about connected products and services that perfect customer experience while driving new business value. More specifically, we’re starting with a focus on some very special members of our families: our pets. Recently, our team worked with Nestlé Purina to create an intelligent litter box system that collects and shares data about your cat’s health and wellness. Of course, this use case is just one prime example of using data and technology to improve everyday experiences and better our lives in the process. Joining us for this discussion and more today are Chiara Diana, Chief Design Officer at frog, Kristin Slater, Senior Manager, loT Products, Petivity at Nestlé Purina and Jeff Hebert, Global Head of Intelligent Products and Services in Intelligent Industry for Capgemini Invent and President of Synapse Product Development. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. ( https://www.frog.co ) Learn more about the collaboration between frog and Nestlé Purina and the launch of Petivity. ( https://www.frog.co/work/petivity-transforms-pet-care-with-ai ) Read how to overcome the five challenges of the Connected World by Chiara Diana on Business Leader here. ( https://www.businessleader.co.uk/customer-centricity-connected-era-overcoming-five-common-challenges/ ) Listener note: we also filmed this conversation. Watch the full video and learn more about the Connected World at frog here. ( https://www.frog.co/services/connected-world ) Thanks to Steven Strange for this special episode's film/audio production ( http://www.stevenstrange.com ) and Richard Canham of Lizard Media for editing this podcast ( http://www.lizardmedia.co.uk )…

1
Window Shopping for the Digital World 30:40

2 роки тому30:40