The One With The Shepherds Of CX - Rachel Sheriff Chief Customer Officer At Recurly E199 CX Passport podcast

The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199

15d ago 36:35

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Вміст надано Rick Denton. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Rick Denton або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

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🎤🎞️Guidance. Influence. Results. “The one with the shepherds of CX” with Rachel Sheriff Chief Customer Officer for episode sponsor Recurly in CX Passport Episode 199🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction to Rachel Sheriff

1:46 Rachel's role as Chief Customer Officer

3:27 Rachel's journey from agency to customer success

6:27 Aligning different teams to deliver customer value

9:45 The unique challenges of subscription-based models

12:09 Building trust and understanding with customers

15:27 Balancing cost of goods sold and business results

18:34 1st Class Lounge

24:30 Defining and delivering customer value

33:46 Trends in customer experience and partnerships

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Thank you to Recurly for your sponsorship of this episode.

Episode resources:

Rachel LinkedIn: https://www.linkedin.com/in/rachelsheriff/

Recurly: https://recurly.com/

CX Passport Show Sponsorship Philosophy: https://www.ex4cx.com/blog/2023/3/3/sponsorship

201 епізодів