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Elevating Customer Experience: Insights from the Frontlines
Manage episode 435571431 series 3379603
Вміст надано Dennis Wakabayashi. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Dennis Wakabayashi або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Join us on CX in the Wild as we sit down with Vince Trotter from National Debt Relief at Customer Contact Week. Vince shares his insights into leading a client success team in the debt settlement industry, emphasizing the importance of empathy and culture in handling complex and sensitive customer interactions.
Discover how advanced training techniques and innovative AI solutions revolutionize agent preparation and support in their roles. We also explore the future of AI in customer service, the challenges of maintaining high-quality support across diverse markets, and the exciting developments in the industry.
Don't miss this insightful discussion on how technology, customer care, and leadership converge in today's contact centers.
Vince Trotter on LinkedIn: linkedin.com/in/vincejtrot
Learn more about Vince's work at their website: https://www.nationaldebtrelief.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
Learn a better way to outsource: https://www.op360.com/
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