Кращі подкасти про Business Transformation (2024)

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WBSP630: Grow Your Business by Learning the Top 10 Field Service Management Systems in 2024 w/ Sam Gupta 30:59

3d ago30:59

30:59

Send us a text The field service sector has evolved significantly, integrating advanced technologies and CRM functionalities to enhance service delivery. The leading systems in this category offer robust features for scheduling, dispatching, and real-time tracking, enabling companies to optimize their field operations. These solutions also provide …

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Winning Leadership Buy-In: Aligning CX with Business Goals 25:29

4d ago25:29

25:29

In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive prioritie…

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WBSP629: Grow Your Business by Learning the Top 10 Plastic Extrusion ERP Systems in 2024 w/ Sam Gupta 24:27

4d ago24:27

24:27

Send us a text Plastic extrusion, a critical process in manufacturing, involves companies that produce and supply a wide range of plastic products. The best ERP systems for this sector streamline operations by managing intricate formulations, tracking variable product weights, and ensuring compliance with industry standards. These systems integrate…

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WBSP628: Grow Your Business by Understanding ServiceMax’s Capabilities, an Objective Panel Discussion 54:10

5d ago54:10

54:10

Send us a text Field services businesses have undergone significant evolution, incorporating elements of Industry 4.0 and CRM. This convergence may be a key factor driving Salesforce's deep engagement in this market. ServiceMax stands out as a prime example of a company that has demonstrated remarkable potential within the field service sector. Ori…

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WBSP627: Grow Your Business by Learning the Top 10 Machinery Manufacturing ERP Systems in 2024 w/ Sam Gupta 34:44

10d ago34:44

34:44

Send us a text Let's explore the top machinery manufacturing ERP systems for 2024. These systems are crucial for managing the complexities of machinery manufacturing, which involves producing large machines used across various industries, from cutting machinery to Industry 4.0 equipment. These substantial pieces of capital equipment require robust …

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WBSP626: Grow Your Business by Learning the Top 10 Apparel Manufacturing ERP Systems in 2024 w/ Sam Gupta 29:24

11d ago29:24

29:24

Send us a text The top 10 apparel manufacturing ERP category covers various industries within apparel, including designer clothes, uniforms, undergarments, and both formal and casual wear. Each category presents its own unique challenges and requirements, necessitating a deeper dive into specific processes and systems. The primary goal of this list…

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WBSP625: Grow Your Business by Understanding Motive’s Capabilities, an Objective Panel Discussion 54:25

12d ago54:25

54:25

Send us a text The implementation of the ELD mandate brought significant changes for many companies, notably impacting emerging SaaS unicorns like Motive. What sets Motive apart and fuels its popularity? Is it its role in replacing outdated TMS systems, its effectiveness as a fleet management solution, or its creation of a new compliance category? …

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Brand Love: Why It Matters and How to Grow It 33:52

12d ago33:52

33:52

In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you're curious about how emotional connections with brands are formed and why they matter for your business, this episode is a must-listen. Discover the science behind brand love, top …

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WBSP624: Grow Your Business by Learning the Top 10 Process Manufacturing ERP Systems in 2024 w/ Sam Gupta 24:48

17d ago24:48

24:48

Send us a text One of the key aspects of process manufacturing is its reliance on specific formulations and recipes, which dictate the combination of ingredients needed to produce the desired product. This approach introduces unique challenges, such as managing catchweight (variable weight products), reverse Bill of Materials (BOM), and potency adj…

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WBSP623: Grow Your Business by Learning the Top 10 Discrete Manufacturing ERP Systems in 2024 w/ Sam Gupta 28:49

18d ago28:49

28:49

Send us a text The unique nature of discrete manufacturing necessitates specialized capabilities and approaches. Unlike process manufacturing, which is formula-driven, discrete manufacturing focuses on managing individual components and the quantity of finished units. This specificity can pose challenges, especially when integrating varied material…

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WBSP622: Grow Your Business by Learning the Nuances of ECC to S/4 HANA Migration w/ Sana Asher 40:17

19d ago40:17

40:17

Send us a text ECC to S/4 migration is never easy. There are several considerations, including differences in architecture, licensing arrangement, and change management. But if you have been creative with your licensing arrangement in the on-prem setting, your experience might be even more shocking. The things you could do in the on-prem world migh…

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Shaping the Future: AI and Innovation at MoveXM 24:57

19d ago24:57

24:57

In this episode of the CX Goalkeeper Podcast, we dive into the future of customer experience with Holger von Seherr-Thoss, CEO at MoveXM. We discuss the game-changing impact of AI in customer experience management, the delicate balance between hyper-personalization and privacy, and the essential strategies for fostering a customer-centric culture i…

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WBSP621: Grow Your Business by Learning the Top 10 Project Manufacturing ERP Systems in 2024 w/ Sam Gupta 21:04

25d ago21:04

21:04

Send us a text Project Manufacturing, positioned at the intersection of manufacturing, construction, and professional services, poses unique challenges. While engineer-to-order setups may exhibit some similarities, pure project manufacturing involves highly specialized processes that demand customized workflows. These business models, frequently in…

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WBSP620: Grow Your Business by Understanding ServicePower’s Capabilities, an Objective Panel Discussion 54:47

26d ago54:47

54:47

Send us a text Field service workflows intersect with a range of enterprise software categories, such as CRM, ERP, and TMS. These workflows display notable differences when analyzed across various industries. Residential services, for instance, require integrations that differ from those needed in non-ERP sectors like insurance or utilities. Effici…

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Behind the Pixels: Creative Strategies to Excel in Business 27:42

26d ago27:42

27:42

Why You Can't-Miss This Episode: Warren Miles-Pickup, a dynamic leader in the marketing and creative industries, shares transformative insights on marketing strategies, leadership, and customer experience in this must-listen episode of the CX Goalkeeper Podcast. Whether you're in marketing, customer experience, or leadership, Warren's experience-dr…

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WBSP619: Grow Your Business by Learning the Top 10 Configure-to-Order Manufacturing ERP Systems in 2024 w/ Sam Gupta 24:58

1M ago24:58

24:58

Send us a text Configure-to-order (CTO) manufacturing presents a distinctive category, with many businesses initially steering clear due to the challenges of product standardization overhead, which is particularly daunting for startups. Furthermore, the expectations diverge notably between B2B and B2C industries regarding configure-to-order process…

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WBSP618: Grow Your Business by Learning the Importance of Exceptional Leadership for Business Transformation Initiatives w/ DeWayne Allen 44:23

1M ago44:23

44:23

Send us a text What is Exceptional Leadership? Is it characterized by a potent blend of vision, empathy, and resilience? Does it transcend mere management, inspiring individuals and teams to reach heights they never thought possible? Exceptional leaders foster a culture of trust and collaboration, empowering their team members to innovate, take ris…

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Rethinking the Role of Customer Experience with Maxie Schmidt 27:10

1M ago27:10

27:10

In this enlightening episode of the CX Goalkeeper Podcast, Maxie Schmidt, a leading expert in customer experience at Forrester Research, takes us on a journey to rethink the role of customer experience within organizations. If you’re a CX professional, leader, or simply interested in how customer experience can transform businesses, this episode is…

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WBSP617: Grow Your Business by Learning the Top 10 Engineer-to-Order Manufacturing ERP Systems in 2024 w/ Sam Gupta 24:01

1M ago24:01

24:01

Send us a text Engineer-to-order (ETO) manufacturing firms combine elements from multiple manufacturing models such as project manufacturing and make-to-order. These companies are recognized for their complex operations, serving industries like equipment manufacturing, modular housing, and bridge construction. Differentiating genuine ETO setups fro…

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WBSP616: Grow Your Business by Understanding ServiceTitan's Capabilities, an Objective Panel Discussion 58:34

1M ago58:34

58:34

Send us a text Vertical software was once considered a niche market within enterprise software, primarily served by VARs and ISVs with limited growth potential, while OEMs thrived on platform and ecosystem-focused business models. However, this landscape has shifted, especially with private equity firms adopting consolidation strategies during econ…

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CREATE HYPER-PERSONALIZED INTERACTIONS THAT MATTER 33:08

1M ago33:08

33:08

This episode of the CX Goalkeeper Podcast features an insightful conversation with Michael Obermaier. The discussion focuses on creating hyper-personalized interactions that matter. Michael shares invaluable strategies and practical examples from leading industries, making listening essential for anyone looking to enhance customer experience and dr…

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WBSP615: Grow Your Business by Learning the Top 10 Make-to-Stock Manufacturing ERP Systems in 2024 w/ Sam Gupta 27:58

2M ago27:58

27:58

Send us a text Unlike make-to-stock enterprises, make-to-stock companies typically focus on consumer needs, requiring strong supply chain planning and possibly eCommerce functionalities. These companies operate across diverse sectors, including both discrete and process manufacturing approaches. Their product ranges may include everyday essentials …

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WBSP614: Grow Your Business by Learning the Nuances of Product Taxonomy and Enrichment for eCommerce Merchants w/ Vikram Saxena 44:53

2M ago44:53

44:53

Send us a text eCommerce stack has evolved significantly with substantial overlap among different tools. Inventory is one layer that is shared by several systems, with each serving a very different perspective. When commerce refers to inventory, it only cares for counts and ignores other elements that might be relevant for other layers. However, no…

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EMPOWERING LEADERS TO GET EXECUTIVE BUY-IN 26:52

2M ago26:52

26:52

In this engaging episode of the CX Goalkeeper Podcast, host Gregorio Uglioni discusses the intricacies of customer experience leadership with the insightful Mark Slatin. As a recurring guest, Mark brings a wealth of knowledge from his vast experience in customer experience management, consulting, and academia. This episode is a must-listen for anyo…

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WBSP613: Grow Your Business by Learning the Top 10 Make-to-Order Manufacturing ERP Systems in 2024 w/ Sam Gupta 26:05

2M ago26:05

26:05

Send us a text Within the expansive domain of manufacturing, make-to-order enterprises distinguish themselves with their specialized operations. Although they are often categorized alongside make-to-stock, engineer-to-order, and project manufacturing firms, make-to-order businesses operate in a unique manner. Unlike make-to-stock establishments, th…

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WBSP612: Grow Your Business by Understanding Infor Nexus' Capabilities, an Objective Panel Discussion 51:02

2M ago51:02

51:02

Send us a text Only a handful of companies possess a truly robust network capable of fueling demanding AI and ML algorithms. This network is crucial not only for optimizing the supply chain but also for facilitating platform adoption. If suppliers are hesitant to embrace the platform, it can disrupt joint planning and forecasting efforts, leading t…

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STRATEGIES FOR A MEANINGFUL HUMAN CENTRIC CULTURE 23:42

2M ago23:42

23:42

In this episode, a seasoned customer experience consultant, Julie Tano-Lawson shares her unique insights and strategies for developing impactful CX programs, particularly in French-speaking regions. Julie's experience spans North America and Africa, making her perspective both diverse and comprehensive. Her discussion on the nuances of CX governanc…

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WBSP611: Grow Your Business by Learning the Top 10 Food & Beverage ERP Systems in 2024 w/ Sam Gupta 24:46

2M ago24:46

24:46

Send us a text They are distinct and require a specialized ERP strategy because of their unique product development, quality control, and production procedures. This varied sector includes manufacturers, distributors, and retailers, each requiring a customized ERP approach to match their individual business operations. Even within this market segme…

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WBSP610: Grow Your Business by Learning the Evolution and Future Roadmap of FP&A Technologies w/ Alexander Ladd 36:59

2M ago36:59

36:59

Send us a text FP&A space has come a long way. While companies might struggle to understand the difference between an ERP and an FP&A tool, even FP&A tools differ substantially. And not all tools are likely to have the same capabilities. Some tools are designed for larger volumes of data, while others might not be as connected underneath, causing c…

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THE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER PURCHASES 33:32

2M ago33:32

33:32

Why You Can't Miss This Episode In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni engages in a vibrant and insightful conversation with Claire Boscq, a seasoned keynote speaker and customer experience expert. Claire shares her journey from hotel management to becoming a mystery shopping expert, discussing the profound impact of co…

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WBSP609: Grow Your Business by Learning the Top 10 ERP Systems for Service-centric Industries in 2024 w/ Sam Gupta 30:30

2M ago30:30

30:30

Send us a text Characteristically lacking inventory-focused operations, ERP systems designed for service-oriented industries require unique features and architecture. Unlike product-focused sectors, which heavily utilize inventory costing layers and MRP strategies, service-oriented industries showcase even greater operational variety. In certain in…

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WBSP608: Grow Your Business by Understanding Anaplan's Capabilities, an Objective Panel Discussion 58:21

2M ago58:21

58:21

Send us a text While Anaplan may have coined the term "Connected Planning," many businesses still grapple with identifying the appropriate interconnected elements. Supply Chain suites opt for a unique strategy, integrating planning with network and retail-focused execution components like WMS, TMS, and OMS. ERP suites, conversely, take a different …

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APPLYING JOBS TO BE DONE 30:56

2M ago30:56

30:56

Why You Can't-Miss This Episode Discover the transformative power of the "Jobs to Be Done" framework with Eckhart Boehme, as he shares invaluable insights on customer behavior and strategy implementation. About the Guest Eckhart Boehme has more than 30 years of global experience in marketing, product management and skills development. Eckhart, an 1…

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WBSP607: Grow Your Business by Learning the Top 10 ERP Systems for Product-centric Industries in 2024 w/ Sam Gupta 36:15

2M ago36:15

36:15

Send us a text In contrast to service-oriented industries, product-focused sectors prioritize inventory management over human resources and employee satisfaction. This difference calls for specialized ERP systems tailored to their needs. Manufacturers, distributors, and all players in the production cycle prioritize their products as the key distin…

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WBSP606: Grow Your Business by Learning from Supply Chain Transformation Stories and Concepts w/ Eric Linxwiler 37:20

2M ago37:20

37:20

Send us a text Supply Chain has become as much a buzzword as supply chain systems. What are supply chain systems? Are these systems designed to process transactions or enable collaboration? Should they cater to sourcing, product management, or logistics? Should they host processes such as ESG, trade promotions management, or upstream vs downstream …

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ENGAGING EMPLOYEES with Michael Brandt 29:34

2M ago29:34

29:34

Gregorio Uglioni discusses with Michael Brandt the critical intersection of employee engagement and customer experience. Michael shares insightful strategies and real-world examples of how to create a thriving workplace environment that drives customer satisfaction. About the Guest Michael Brandt is an experienced professional in customer and emplo…

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The Experience of Benson Mukandiwa at the CX World Games 2024 6:44

3M ago6:44

6:44

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

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WBSP605: Grow Your Business by Learning the Top 10 Real-time Transportation Visibility Platforms in 2024 w/ Sam Gupta 21:35

3M ago21:35

21:35

Send us a text Within the domain of real-time transportation visibility platforms, there are noticeable resemblances as each emphasizes comparable capabilities. However, distinctions become evident; certain platforms specialize in specific transportation modes, while others boast multi-modal proficiency. Geographic coverage also varies, with some p…

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WBSP604: Grow Your Business by Understanding O9 Solutions' Capabilities, an Objective Panel Discussion 57:46

3M ago57:46

57:46

Send us a text Similar to how a business model can't be purchased off-the-shelf, enterprise architecture is not something you can acquire ready-made, either. Numerous factors come into play when defining architecture and determining suitable locations for inventory, allocation, and collaboration. Considerations for architecture may vary depending o…

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MASTERING CX AND DIGITAL INNOVATION: GLOBAL INSIGHTS 36:51

3M ago36:51

36:51

Why You Can't Miss This Episode Discover the transformative journey of Hussein M. Dajani as he shares his extensive experience in customer experience, digital transformation, and leadership across top global brands like Nissan, Deloitte Digital, and Red Bull. Hussein's unique insights into customer-centric strategies and innovative solutions will i…

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The Experience of Fatima Tomoum at the CX World Games 2024 6:21

3M ago6:21

6:21

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

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WBSP603: Grow Your Business by Learning the Top 10 Supply Chain Suites in 2024 w/ Sam Gupta 28:03

3M ago28:03

28:03

Send us a text Critical roles within architecture are contingent on cross-functional integration. Supply chain suites limit ERP suites to financial reporting, whereas suites tailored for the retail sector necessitate coordination with WMS, TMS, and OMS to achieve advanced capabilities such as inventory management and allocation. There has been hist…

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WBSP602: Grow Your Business by Learning Different Architectural Patterns Containing Several Supply Chain Technologies w/ Jonathan Porter 38:08

3M ago38:08

38:08

Send us a text While there might be overlap between retail and manufacturing business models, they have uniquely different processes, driving the need for distinct architecture and master data governance. While designing business processes and architecture, several decisions could have a catastrophic impact on operational efficiency and enterprise …

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4ROCKS SOLID STRATEGIES 31:41

3M ago31:41

31:41

Why You Can't Miss This Episode Join us as we explore the intricacies of customer experience with Sean Albertson, an expert in the field with over two decades of experience. Learn about his innovative "4Rocks" framework that helps businesses transform their customer journeys and drive loyalty. About the Guest Sean Albertson, a CX leader for 20+ yea…

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Enabling Microsoft 365 Copilot Adoption 58:28

3M ago58:28

58:28

Enabling Microsoft 365 Copilot across your organization is more than flipping a switch – see how you can excite employees and drive adoption. Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to us - Website Email UsValorem Reply

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Extending Copilot for Microsoft 365 43:12

3M ago43:12

43:12

When Microsoft 365 Copilot first launched, there were more than 50 plugins available. Now, thousands of additional line-of-business and third-party plugins are available. This extensive ecosystem brings incredible value to organizations across the globe - but how can you harness that power? Learn from our development experts, who will discuss how t…

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Enabling BCDR Across Clouds with Azure Arc 28:47

3M ago28:47

28:47

Our experts discuss about mitigating risks with a business continuity and disaster recovery strategy and how Azure Arc can be leveraged to better understand better, visualize, back up, and manage your on-prem or multi-cloud environment. Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to us - Website Email Us…

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Azure OpenAI for Nonprofits 44:08

3M ago44:08

44:08

Explore and discover the power of generative AI, a force driving innovation and reshaping the future of technology. Microsoft has announced many exciting new AI services and copilots to help nonprofits take advantage of the AI revolution. Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to us - Website Email Us…

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Modernizing the Developer Platform & Toolkit 47:40

3M ago47:40

47:40

Join Valorem Reply and Microsoft infrastructure and DevOps experts to learn about the modern developer experience and the business value tools like Dev Box, GitHub Copilot, Visual Studio and Azure DevOps, can deliver through increased developer productivity and faster time to market. Follow us on social media - LinkedIn Twitter YouTube Facebook Rea…

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The Experience of Nate Brown at the CX World Games 2024 7:38

3M ago7:38

7:38

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

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