158: 8 Hospitality Insights to Improve Your Customer Experience

Customer Service Academy

Вміст надано Tony Johnson. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Tony Johnson або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

6M ago 16:15

MP3•Головна епізоду

In this episode we discuss the importance of taking your vacation and time off to drive business and personal results. I also share 8 tips to improve your customer service through key hospitality insights.

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

- Prioritize your team training and experience

- Focus on pesonalizing experiences for your customers

- Lean into innovation and technology to solve problems for customers

- Be creative to hear your customers and understand their feedback

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

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102 епізодів

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