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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
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Bluesology

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Bluesology

Tony Nielsen

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Come along for the ride as Tony Nielsen celebrates the music of blues legends such as Little Walter, Robert Johnson, BB King, Paul Butterfield, Muddy Waters, Freddie King, Taj Mahal, Howlin’ Wolf and many more – you get the picture?
 
Actors Elizabeth Olsen and Aaron Taylor-Johnson discuss their new film, Avengers: Age of Ultron. The latest installment in the popular action series follows Tony Stark as he tries to jump-start a dormant peacekeeping program. When things go awry, the Earth’s Mightiest Heroes are put to the ultimate test as they try to stop villainous Ultron from enacting his terrible plans.
 
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Before the Millions

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Before the Millions

Daray Olaleye: Real Estate Investor and Business Coach

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We are lifestyle oriented entrepreneurs and millionaires who cashflow through real estate... Every week we have conversations surrounding our best strategies & advice so that you may follow a proven path to success... Theme: 2017 - Passive Income Streams and Lifestyle Businesses 2018 - Getting Started In Real Estate 2019 - Building A Lifestyle Business Through Real Estate
 
The Unlock Wellness Podcast is hosted by Dr. Kasey Johnson, a family wellness chiropractor with a true passion of helping as many families as possible reach their highest health potential. Join us weekly as she has great conversations with experts in the health field and leaders in the community that are changing lives and inspiring people to live at their highest potential. Email questions, topic requests, or collaboration requests at drkaseyajohnson@gmail.com
 
The Central Alabama CrimeStoppers Podcast shares the stories of those in our community who have lost loved ones to violent crime. We also share resources with the community. Tune in to hear from community members, law enforcement, and elected officials to hear their solutions to violent crimes in Alabama. And remember if you see something say something. Your anonymous tips could lead to a cash reward.
 
Angela Tucker is one of America’s most recognizable voices in transracial adoption (she's black, her parents are white), and the subject of the documentary "Closure." She goes beyond her experience, inviting adoptees from all backgrounds in an effort to uplift these rarely heard perspectives and shift societal perceptions about adoption.
 
Holy Culture's Official Podcast. One of the webs most frequented spots for quality Holy Hip Hop mixshows & news, located online at http://www.holyculture.net. Check out all our network of sites at http://www.holyculture.net. Featuring popular mixshows like "Corelink Radio Program" with Trig & O'Diggity, "Didactics with D.A. Horton", hosted by Pastor Damon Horton (Azriel of AzriELicia), "The Gathering", "Maddness Mixshow" with DJ Eklectic, "CLE Radio" with Doc Watson, "N.I.F.T.Y. Christian sh ...
 
listening sessions for the third ear ~ cut-up collage edits & free-format mixtape compilations eclectic selective assemblage ~ ranging from difficult to easy listening various genres ~ various artists instrumentals . songs . spoken_word oddly modified - modly oddified merging into medleys of metapsyphonica href="http://www.alexschomburg.com/gallery1_1.htm" target="_blank"> src="http://assets.podomatic.net/mymedia/thumb/269 95/460%3E_5947528.png" border="0" alt="Happy Trails Odd Podner!" /> s ...
 
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In this episode Antonio and Daray take a look into the inter-workings of an investment club started by friends for friends. If you and your friends have considered putting your resources together to invest in something profitable for passive income but haven't yet figured out how to structure everything then this episode is for you. Key Points From…
 
Happy Thanksgiving! In this episode I share the top things we can learn from the first Thanksgiving (and the holiday in general) to make your life better and grow your business 1. Now is the time to reach out and deepen relationships 2. Innovate in the spirit of adaptability and creativity 3. Re-dedicate yourself to gratitude and the celebration of…
 
On today's show, Jeff Badu, real estate investor and entrepreneur joins us to discuss all things business and passive income. After quitting an unfulfilling corporate job as a Big 4 accountant, Jeff started renting his personal car for $1,000 to aide in the growth of his upstart tax business. Through this process Jeff quickly realized the power of …
 
In this episode, I interview Ed Snowden, executive sales leader, about cultivating and retaining customers and clients. Listening to your clients will help you understand their unmet needs and how you can help them. You must be able to simply articulate your vision and value you bring to your customers and clients You must bring likeability and cre…
 
Enjoy this wide ranging conversation with Nate Barger, today's guest and former criminal mastermind. His story is compelling, yet inspirational as we navigate through cocaine drops to million dollar real estate deals. From apartments and industrial buildings to hotels, Nate has a knack for putting together deals with very little down and outsized r…
 
In this episode, I talk about how to be intentional with your hospitality strategy and execute it across your organization. 1. Lead with "yes" 2. Engage with empathy 3. Accelerate behaviors 4. Celebrate the win It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background …
 
In this episode, Raul Galera joins us to discuss marketing and referrals. Your front line employees are the face of your organization People want to share recommendations with friends and family to be helpful Start with your customer in mind and a clear post-purchase path If you recommend a product or service you are putting your name on the line R…
 
In this episode, I talk about the 3 ways great customer experience can fuel your growth: Happy customers spend more Satisfied customers will recommend you Retaining customers is cheaper than finding new ones It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background inc…
 
Mental Health in Policing with Judge J.C. Love and Millbrook Chief P.K. Johnson along with special guest hosts Elmore Autauga News Editor Sarah Stephens and co host Regional Reporter Ashley Bowerman| CrimeStoppers Central Alabama | Episode 8cacrimestopper
 
In this episode, I share how Halloween Horror Nights at Universal Studios hit all the right notes for CX this season. Amazing Details Seamless Customer Journey Prioritizing Safety Sales Building Opportunities It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background in…
 
Great leaders maximize their time and put that time to great use within their businesses. You have to begin by committing to remove or delegate away tasks that sap time and energy Understand when to say no in your life and business (not to your guests) Understand that you can't continuously chase "more" in your life Visit https://www.killbusy.com/ …
 
In this episode the Central Alabama Crimes Stoppers looks into a recent homicide in the City of Montgomery, AL, specifically affecting the Spanish speaking community. The investigation into the case of Abimael Zunun and the problems surrounding serving marginalized minorities with language barriers. Between CrimeStoppers Director Tony Garrett, Regi…
 
In this episode, I will share tips for maximizing the impact of Customer Service Week. CX week is the first week of October and CX day is October 5. - Keep it simple - Create company wide awareness - Make it memorable through storytelling It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Au…
 
No matter what title you give your CX leader, here are the best tips to recruit and select the right person. Invest in the right person in terms of salary, level of authority, and cultural fit Select a CX professional who has spent time in operations and leading teams Choose a leader who understands that results matter and feels responsible for dep…
 
Lesley-Ann's books have been published in 6 continents and in 30 languages. Her latest book "Love of my Life - The Life & Loves of Freddie Mercury' is available in all good book stores and on line. This new book is a fascinating insight into Freddie Mercury's life. I talk to Lesley-Ann about Freddie, his music and performances. A must listen !…
 
Whether you're a new investor or seasoned investor, business credit has the power to bolster your results by providing you with the much needed capital to grow your business. Some people turn to hard money and pay exorbitant fees to borrow money for their real estate deals. But what if you could borrow money from your own line of credit? - At much …
 
Labor day is the time to ensure your team feels celebrated and enabled. Communication will drive understanding Training enables execution Recognition reinforces behaviors It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaura…
 
Alicia Jarrett is back! In episode 186 we discussed with Alicia how she created a virtual real estate business in the US all the way from Australia. As an avid traveller, long time flipper and land investor, she realized early on that her team would be the key to her success. 'Help isn't cheap' or is it? On today's episode we'll dive into the Virtu…
 
COLD CASE INVESTIGATION Victim: Edwin Earl Cosby 237 N. Jackson Avenue Rutledge, AL Crenshaw County Sheriff’s Office 334-335-6568 The family of a Crenshaw County man continue their search for answers 5 years after his death. Edwin Earl Cosby was murdered in June 2016. On June 14, 2016, 78-year-old Edwin Earl Cosby was found deceased at his body sho…
 
In this episode, I talk about the keys to creating a world class training program for your customer experience. Start with the end in mind Focus on behaviors Design content for all learning styles Recognize and celebrate those who perform well after training It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Key…
 
In this episode of Music Stories I talk to Nick Endacott-Gibb in England and Debora Mclane in Australia - at the same time! Although accomplished musicians in their own right they have recently got together as it's been discovered they are both related to the Gibb family ( Bee Gees). I discover that Nick is actually the son of Maurice Gibb, which h…
 
In this episode, I interview the dynamic duo at AmFund about creating amazing donor and member experiences: Set expectations through clear communication Sharing the "why" and the mission makes membership and giving meaningful When donors feel included in the successes it gives their donations value Ask donors why they give and what success looks li…
 
Join Jerome Jones and Tony Garrett as they talk Cold Cases with Montgomery County District Attorney Daryl Bailey and Victim Support with Heart of God Ministries Pastor Reginald Simpkins.cacrimestopper
 
In this episode, I talk about the 7 pieces of providing amazing customer experiences for your clients and customers. Safety Service Urgency Execution Memories Expectation Inclusiveness It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retai…
 
I interview the extremely talented Dean Friedman, ( Lucky Stars, Lydia and much more). A hilarious chat during which I find out what it's like to perform in an 'on line' concert - he can see the audience close up! Dean tells me about his career and life from the age of 5, and I find out what he is doing now and in the future. A truly inspirational …
 
In this episode, I talk to Peter Roles of 4xi Consulting about the challenges of employee engagement and delivering quality in remote locations. Staff in a remote location are looking for a satisfying meal, comfortable lodging, and clean uniforms to help fuel their work. Leveraging technology in the field is a fantastic way to keep teams connected …
 
This episode is for you who may have information on a crime but do not know what to expect when contacting CrimeStoppers in central Alabama. Maybe you don't know that we have an app or an 800 number for us to talk you anonymously. Jerome Jones and Britani Williams ask CrimeStopper's Director Tony Garrett how criminals are taken off our streets thro…
 
Danny Johnson, today's guest, has been doing wholesales and fix n flips since 2003. What started out as 6-10 deals per year quickly ramped up once Danny figured out a better way to market. Rather than market to properties on the MLS, Danny shares how is started marketing directly to sellers then watched his business explode practically overnight. K…
 
In this episode, I talk about the importance of communication in today's service environment. 1. Great communication is needed both with your teams and your guests, clients, and consumers. 2. With so many people being cooped up for so long during the pandemic, people have forgotten how to relate to one another 3. The fundamentals of body language, …
 
In this episode, I interview Bennett Bennett from Mashgin about technology, deployment, and customer self service: - Educating customer is key to removing the mystery from technology and empowering users - Infrastructure must be a consideration of any organizational improvements, including technology - Self service is about providing options - so e…
 
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