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Welcome to Epochal Growth, the podcast dedicated to transforming the way we lead by embodying the change we seek. Embracing the belief that we are the leaders we’ve been waiting for, our mission is to empower leaders to create impactful and lasting transformations in their organizations. Hosted by industry expert Sarah Caminiti, each episode brings together visionary leaders and change-makers to explore the profound impact of inclusive and intentional leadership. Through engaging conversatio ...
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Text me with feedback or questions! What if you could reclaim your power and reshape the narrative of your life? Join me, Sarah Caminiti, as I celebrate a personal milestone on this episode of Epochal Growth. Reflecting on my journey to empowerment, I share how tuning into the universe's signals has guided me to reclaim control and value my self-wo…
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Text me with feedback or questions! DENVER ELEVATECX TICKETS LONDON ELEVATECX TICKETS Unlock the secrets of AI's transformative power in customer engagement with our special guest, Rob Dwyer, Vice President of Customer Engagement at Customer Direct and HappiTu. Rob brings a wealth of experience from both BPO and technology sectors, shedding light o…
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Thriving in Customer Support: Balancing Boundaries, Embracing Emotion, and Leading with Confidence with Hilary Dudek
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Text me with feedback or questions! BUY YOUR TICKETS TO ELEVATECX IN DENVER HERE! Ever felt overwhelmed in customer service roles, struggling to keep a professional demeanor while maintaining your sanity? Hilary Dudek, head of customer experience at Gamma, joins us and shares her unique approach, drawing on her background in musical theater. Learn …
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Master Global Success: Expert Tips on Localization, Translation, AI, and Cultural Sensitivity with Markus Seebauer
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Text me with feedback or questions! BUY YOUR TICKETS TO DENVER ELEVATECX HERE Unlock the keys to global business success with insights from Markus Seebauer, founder of Gateway Translations. We explore the critical role of localization and translation in today's international marketplace, revealing how businesses can adapt their products and service…
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Text me with feedback or questions! BUY TICKETS TO ELEVATECX DENVER HERE Curious about how empathy can revolutionize customer experience and support? Join us as we sit down with Lauren Eimers, a therapist-turned-customer-experience expert, who shares her unique journey from counseling psychology to the SaaS industry. Discover why empathy is an untr…
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Shedding Ego for Career Growth with Sarah Hatter
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Text me with feedback or questions! CHALLENGE ACCEPTED - BUY YOUR TICKETS HERE What does it mean to lead with authenticity and foster genuine connections in the workplace? Join us for an enlightening conversation with Sarah Hatter, the founder of ElevateCX, as she unpacks the dynamics of building meaningful relationships and robust support systems,…
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How To Approach Career Reinvention with Jaclyn Mullen
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Text me with feedback or questions! What happens when you decide to reinvent yourself—both personally and professionally? Join us on this episode of Epochal Growth as we explore the transformative power of reinvention, featuring an inspiring story of a friend who successfully negotiated her worth. Her journey underscores the value of self-advocacy …
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Text me with feedback or questions! When you think of your career journey, does it look anything like you thought it would 5, 10, even 20 years ago? Get ready to be inspired by the remarkable journey of Jenn Southan, Senior Director of Customer Support at Olo, in her podcast debut. Jenn takes us through her transformative five-year tenure at Olo, m…
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Growth Sparker with Ricardo Araújo
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Text me with feedback or questions! How do cultural differences and individual motivations shape our impact in a global and remote work environment? In Episode 10 of Epochal Growth, host Sarah Caminiti sits down with Ricardo Araújo to explore these themes and more. Ricardo shares his journey of launching a coding course to tackle unemployment in Po…
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Text me with feedback or questions! Can anger be useful? In Part 2 of "The Art of Being Dead Inside," host Sarah Caminiti and Stephanie Lundberg continue to explore why the emotions CX leaders feel are so intense an what companies are doing to set themselves apart. Sarah and Stephanie discuss the unique challenges support professionals face, includ…
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Text me with feedback or questions! What happens when vulnerability and connection take center stage in customer support? In Episode 8 of Epochal Growth, host Sarah Caminiti sits down with Stephanie Lundberg, founder of The Support Human newsletter and Bad Job Bingo, to discuss her journey into customer support and the critical role of empathy in t…
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Advocating for Success with Srajan Bhagat
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Text me with feedback or questions! Are you mindful of the impact your choices have on your business and team? In Episode 7 of Epochal Growth, "Advocating for Success," host Sarah Caminiti engages with Srajan Bhagat to explore how being thoughtful about what we put into the world can transform business dynamics. They discuss the power of conscious …
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Text me with feedback or questions! How can customer journey mapping transform your business strategy? In Episode 6 of Epochal Growth, host Sarah Caminiti sits down with Ben McCormack, currently a fractional executive at Boldr and a seasoned customer experience professional. Ben and Sarah take a closer look at the world of customer journey mapping …
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Text me with feedback or questions! When was the last time you trusted yourself enough to quiet the voice of self-doubt? In Episode 5 of Epochal Growth, Sarah Caminiti sits down with Miranda Lee, a leader in the support community, to explore the transformative power of self-reflection and overcoming doubt. Miranda shares the impact unexpected downt…
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Text me with feedback or questions! Curious about how Business Process Outsourcing (BPO) can redefine customer experience? In Episode Four of Epochal Growth, host Sarah Caminiti dives into an insightful discussion with Blair Wilen, CEO and co-founder of Ethos Support. Discover how Ethos Support is setting new industry standards by blending innovati…
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Text me with feedback or questions! Join host Sarah Caminiti and guest Kel Kurekgi as they explore the dynamic world of AI and its transformative impact on industries, especially in Customer Experience (CX). Discover how to future-proof your career by honing transferable skills and embracing change. Gain insights into overcoming challenges, amplify…
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Text me with feedback or questions! Dive into the second episode of Epochal Growth: The Parent Whisperer with host Sarah Caminiti and special guest, support and leadership expert, Conor Pendergrast. Conor guides us through the intricate world of transitions, focusing particularly on career and life shifts associated with parenthood. Drawing from pe…
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Text me with feedback or questions! Welcome to the inaugural episode of Epochal Growth: A Growth Support Podcast! Our first episode, Lead Like a Maker, sets the tone for the purpose of this podcast, as space to celebrate good people doing good things in and around CX. Host Sarah Caminiti sits down with Sarah Betts, Director of Alyce Support at Send…
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