This Is Gen AI’s Role in Sales Engineering with Taylor Bukowski, Vivun

The Unexpected Lever

AI isn’t taking your job—but the SE who knows how to use it, might.

In this episode, Vivun CEO Matt Darrow talks to Senior Sales Engineer Taylor Bukowski about the evolving role of AI in sales engineering.

As an early adopter of generative AI and Vivun’s AI Sales Engineer in particular, Taylor shares her firsthand experience using it to level up her workflow, career, and customers’ experiences. All without replacing the human touch that makes SEs irreplaceable.

Tune in to learn how to use AI not as a replacement but as a partner in your SE success.

In this episode, you’ll learn:

1. Leveraging AI for Strategic Advantage: AI tools, like Vivun’s AI SE, Ava, can streamline everyday SE tasks. They boost productivity and allow you to focus on high-impact work like relationship-building.
2. Think About AI Like a Teammate: As AI continues to evolve, stay curious and adapt to new tools that will keep you ahead of the curve. AI isn’t here to replace you. It’s here to enhance your abilities.
3. AI for Efficient Knowledge Sharing: AI helps spread knowledge across teams, giving everyone access to valuable insights and preventing information silos.

Things to listen for:
(00:00) Why AI is a valuable tool for SEs

(03:12) Debunking the myth that SEs only do demos

(06:29) How Taylor leverages AI to free up time for relationship-building

(09:08) Using AI for demo scripts and tailoring them to personal style

(11:25) How AI helps organize complex customer needs

(14:33) How AI keeps track of deals and updates in real-time

(16:48) The challenges of customer handoffs and how AI ensures continuity

(19:01) Spreading tribal knowledge across teams with AI

(21:05) How AI provides a self-service model for the sales team

(23:10) AI’s role in supporting the sales team

(25:01) AI is here to stay—don’t get left behind