Craig Fisher: How to Grow a Business with Kindness & Empathy

The POZCAST: Career & Life Journeys with Adam Posner

2:20 - Introduction

3:36 - Impetus behind writing the book

5:20 - Process of compilation/The Aha moment

6:44 - Change in talent over the last 3 years

8:30 - Bandwagon of "EasyApply"

10:59 - Keeping the Friction Low / Qualifying questions

12:35 - The dilemma of ATS

15:07 - Thoughts on different hiring tools

17:11 - Market the need

18:13 - Different points of view / The decisive factor

20:07 - The elephant in the room - The AI

21:20 - Levels and components of AI

23:02 - Learn and invest in technology

24:56 - Danger of Automated Marketing

27:28 - The candidate experience

29:34 - A recipe for disaster

31:03 - Use of HR Metrics

33:48 - Quality to hire Metric / Upgrading a team

35:12 - Document the process

35:53 - Future of Career Skill Identity

38:18 - Open-ended Interview Questions

39:07 - Train the HR team

41:23 - Train HR to be more empathetic

43:50 - Protect the talent / No-show job

46:15 - Thoughts on Remote/hybrid/onsite

48:07 - The effect of a creative space

51:05 - Employer brand being critical to consumer brand

52:52 - Attracting talent (The good, the bad, the ugly)

55:20 - 5-1 give to ask content ratio

56:01 - Employee retention & engagement

57:22 - Audience of the book