))
Episode 97 - OpEx with Marianne Rutz - Customer Service delivery Made Easy
Manage episode 328238797 series 2916768
Вміст надано Marianne Rutz and Leading Business Consultant Marianne Rutz. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Marianne Rutz and Leading Business Consultant Marianne Rutz або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
In today’s episode I’m taking you through our brand new course “Customer Service Delivery Made Easy”A dip into each one of the four modules:
-
- Recruitment, Onboarding and Training
- Moving Forward for Growth, Efficiency and Success
- The Voice of the Customer
- Quick win’s and Cost Savings
You will have a good understanding of how we at Rutz Consulting assess each one of our clients, helping them to understand what they already have in their businesses and what is definitely lacking!
Links:
Course Waitlist: https://rutzconsulting.com/customer-service-course/
Employee Onboarding Article HBR: https://hbr.org/2022/04/onboarding-can-make-or-break-a-new-hires-experience
The Operational Handbook -Episode 28: https://operationalexcellenceshow.libsyn.com/episode-28-opex-with-marianne-rutz-how-to-design-and-produce-an-operational-manual-fit-for-purpose
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
149 епізодів
Поширити
