#109: Navigating Growth and Strategy in Hospitality | with Benjamin Rafter

The Modern Hotelier - Interviews with Hoteliers and Experts in Travel, Hospitality, Events & Food & Beverage

How is Springboard addressing the housing affordability crisis for hospitality workers in expensive markets?

Join hosts David Millili and Steve Carran as they sit down with Benjamin Rafter, President and CEO of Springboard Hospitality, for an insightful discussion about the intersection of technology and hospitality. With a unique background spanning from tech startups to hotel management, Rafter shares his journey from selling a company to Amazon to leading a portfolio of 47 independent hotels across 14 states.

Learn about his innovative approach to hospitality, including why he puts his personal cell phone number in every hotel room, his strategies for tackling staffing challenges in high-cost markets, and his candid thoughts on technology adoption in the hotel industry.

Key Topics:

• How did a tech executive end up running a hotel company?
• What makes an ideal property for Springboard's portfolio?
• Which hotel technologies are actually delivering value?
• Why is technology adoption so slow in hospitality?

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Ben Rafter on LinkedIn: https://www.linkedin.com/in/ben-rafter-623a702/
Springboard Hospitality: https://www.springboardhospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/109

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