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RANT: Why Bot Coaches Don't Work (And What Works Better)
Manage episode 395538372 series 3501421
Вміст надано Kevin Kruse. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Kevin Kruse або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Five years ago, I wrote a check for $1 million to launch an AI-powered coach using IBM Watson.
We then created the world’s first executive coach bot (long before Chat GPT).
And it DID NOT work.
Here’s why:
Even though the leaders liked the tool…
The BUYERS—CPOs, CHROs, CLOs—DID NOT.
The issue was this: Occasionally the bot would make a mistake. And this put the Buyers at risk.
Sure, the mistakes were small, uncommon, and not costly. But, any risk when it came to a coach was too much risk.
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So here’s what we realized: People didn’t want a Bot coach. They wanted affordable, text-based access to a coach.
And here’s what we did to meet that need: We put together a staff of on-call, ICF-certified coaches to interact with leaders by text.
Like a call center of expert coaches.
Learners can message an expert at the exact moment they run into a challenge or a question.
That was the balance between scalability and impact that people wanted.
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