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273 - Setting Clear Employee Expectations: What's The Minimum vs. What Drives Success
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In this candid discussion, Martin and Khalil tackle the frustrating challenge of employees who do the bare minimum versus those who go above and beyond. They explore how contractors can set clear expectations, build a performance-driven culture, and address the difficult conversations most business owners avoid. Whether your team is underperforming or you're struggling with how to promote the right people, this episode delivers practical strategies for building a team that cares about your business as much as you do.
What You’ll Learn
- Why setting dual expectations creates confusion and poor performance
- How to hire for character and train for skills instead of settling for experienced mediocrity
- When to replace employees who don't align with your company culture
- Why promoting based on tenure instead of potential damages your business
- How to effectively onboard new employees with a two-week intensive approach
Time Stamps
- 00:55 - Episode Intro
- 01:52 - Balancing Business Leverage and Personal Well-being
- 04:23 - Real-life Examples of Employee Management
- 09:20 - Setting Clear Expectations and Performance Standards
- 16:55 - Hiring for Character and Training Newbies
- 21:33 - Promoting for Potential vs. Performance
- 26:43 - Employee Reviews
Snippets from the Episode
- "When you delay difficult conversations, they accrue interest. That guy that's been there for 20 years probably should have had a conversation 19 years ago."— Khalil Benalioulhaj
- "The only people available to be hired are either malcontent, unhappy, inexperienced, or incompetent."— Martin Holland (quoting his father)
- "When you hire people, you have to be absolutely crystal clear on expectations. And you have to self-examine and make sure you don't have dual expectations."— Martin Holland
- "Clear is kind. If you can start your conversation with what this is about and how it's going to end, then that's great."— Khalil Benalioulhaj
Key Takeaways
- Don't Set Minimum Standards That Become Anchors
- Lead By Example To Create A Culture Of Excellence
- Hire For Character, Train For Skills
- Replace Underperformers Quickly
- Promote Based On Potential, Not Tenure
- Have Difficult Conversations Early
- Dedicate Two Weeks To Proper Onboarding
Resources
- 24 Things Construction Business Owners Need to Successfully Hire & Train an Executive Assistant
- Schedule a 15-Minute Roadblock Call
- Check out OpenPhone
- Build a Business that Runs without you. Explore our GrowthKits
- Need Marketing Help? We Recommend Benali
- Need Help with podcast production? We recommend Demandcast
More from Martin Holland
- theprofitproblem.com
- annealbc.com
- Email Martin
- Meet With Martin
- LinkedIn
- Facebook
- Instagram
More from Khalil
- benali.com
- Email Khalil
- Meet With Khalil
- LinkedIn
- Facebook
- Instagram
More from The Cash Flow Contractor
- Subscribe to our YouTube channel
- Subscribe to our Newsletter
- Follow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)
- Visit our website
- Email The Cashflow Contractor
Connect with Us
Visit cashflowcontractor.com for more episodes and resources to help you build a contracting business with less stress, more time, and more money. Subscribe to our podcast on your favorite platform and follow us on social media for daily insights into growing your contracting business.
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