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006 Making Feedback More Useful
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Manage episode 296259534 series 2925199
Вміст надано Bryan Waldon Pope. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Bryan Waldon Pope або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Feedback can be useful. When we pre-package our questions and overlay our pre-programmed filters on responses, however, we can end up with skewed results that do not reflect the views of our audience, whether that’s an individual or a group.
Learning how to identify key points in feedback and discover deeper realities by drilling down is key to making feedback more useful--and one of the applications of the BOLD Empathy framework. Our audience feels heard and validated. We obtain more meaningful feedback and insights. Therefore, our actions based on the feedback we’ve received more closely align with our audience’s desired outcome.
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