Streamlining Hospitality with Supy: Insights from Founder Dani El Zein

Tech on Toast, The Hospitality Tech Podcast

#Small Business #Leadership #Hospitality #Retail #Mentor #Female Boss #Entrepreneur #Technnology #Chris Fletcher #Marketing #Business #Founders #Stories #Inspiring

33:58

In this episode, we delve into the concept of being "qualified" in the workplace, examining who gets labeled as such, who doesn't, and the underlying reasons. We explore "competency checking"—the practice of scrutinizing individuals' abilities—and how it disproportionately affects underrepresented groups, often going unnoticed or unchallenged. Our discussion aims to redefine qualifications in a fair, equitable, and actionable manner. Our guest, Shari Dunn , is an accomplished journalist, former attorney, news anchor, CEO, university professor, and sought-after speaker. She has been recognized as Executive of the Year and a Woman of Influence, with her work appearing in Fortune Magazine, The Wall Street Journal, Ad Age, and more. Her new book, Qualified: How Competency Checking and Race Collide at Work , unpacks what it truly means to be deserving and capable—and why systemic barriers, not personal deficits, are often the real problem. Her insights challenge the narratives that hold so many of us back and offer practical solutions for building a more equitable future. Together, we can build workplaces and communities that don’t just reflect the world we live in, but the one we want to create. A world where being qualified is about recognizing the talent and potential that’s been overlooked for far too long. It’s not just about getting a seat at the table—it’s about building an entirely new table, one designed with space for all of us. Connect with Our Guest Shari Dunn Website& Book - Qualified: https://thesharidunn.com LI: https://www.linkedin.com/today/author/sharidunn TikTok: https://www.tiktok.com/@thesharidunn Related Podcast Episodes: How To Build Emotionally Mature Leaders with Dr. Christie Smith | 272 Holding It Together: Women As America's Safety Net with Jessica Calarco | 215 How To Defy Expectations with Dr. Sunita Sah | 271 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…

рік тому 31:39

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Streamlining Hospitality with Supy: Insights from Tech On Toast Season 11 In this episode of the Tech On Toast podcast, hosted by Chris Fletcher and sponsored by ZenZap, we dive into the game-changing tools for managing hospitality teams. The episode features a special guest, Dani El Zein, founder of Supy, who shares his journey from running a restaurant to developing a comprehensive back-office system for procurement, inventory management, and business analytics. Dani highlights how Supy simplifies inventory tasks, reduces human error, and provides valuable business insights that lead to significant cost savings. Tune in to learn how AI and other advanced features in Supy are revolutionising the hospitality industry. 00:00 Introduction and Sponsor Message 01:16 Meet the Guest: Dani El Zein 02:18 Dani's Background and Journey 03:31 Introduction to Supy 05:24 Supy's Key Features and Benefits 07:02 Challenges and Solutions in Inventory Management 12:28 Ordering and Streamlining Operations 15:16 Onboarding and Implementation 16:57 Challenges in Implementation 17:44 Importance of a Single Point of Contact 18:17 Back of House Operations 18:53 Case Studies: Mushroom and Coffee 22:58 The Role of AI in Inventory Management 28:38 Support and Customer Service 30:34 Conclusion and Future Plans

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Streamlining Hospitality with Supy: Insights from Founder Dani El Zein

Tech on Toast, The Hospitality Tech Podcast

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#Small Business #Leadership #Hospitality #Retail #Mentor #Female Boss #Entrepreneur #Technnology #Chris Fletcher #Marketing #Business #Founders #Stories #Inspiring

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Tech on Toast, The Hospitality Tech Podcast

1
Boosting Restaurant Profits with AI and Digital Loyalty: Insights from Sachin Vasani 38:40

8 hours тому38:40

38:40

Welcome to the Tech On Toast podcast! In this episode, host Chris Fletcher is joined by Sachin Vasani, founder of INSY, as they dive into the world of hospitality technology and marketing.Sachin shares his unique journey from a social work background to becoming an entrepreneur in the tech space, highlighting the challenges and triumphs along the way. Discover how INSY is revolutionising the way independent restaurants attract, convert, and retain customers through innovative marketing systems that integrate online ordering, customer communications, and digital loyalty.Learn about the exciting features of INSY's products, including the game-changing missed call WhatsApp back service and the AI employee, Nishi, designed to enhance customer engagement. Sachin also discusses the importance of understanding marketing metrics and how independent operators can leverage technology to boost their profits and streamline operations.Whether you're a restaurant owner or simply interested in the intersection of technology and hospitality, this episode is packed with valuable insights and practical advice.Don't forget to check out INSY at GoINSY.com and connect with Sachin on LinkedIn!Timestamps:00:00 - Introduction and sponsorship by ZenZap00:11 - Meet Sachin Vasani02:23 - Sachin's background and journey into tech11:52 - The mission of INSY22:08 - Customer success stories30:32 - Introduction of AI employee, Nishi36:02 - Future plans for INSY Subscribe for more episodes and insights into the tech world!…

Tech on Toast, The Hospitality Tech Podcast

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Navigating the Power of Feedback with Jess and Darren from Yumpingo 51:14

7 днів тому51:14

51:14

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech with our special guests from Yumpingo, Jess Walton and Darren. If you’re in the hospitality industry or just curious about how technology is transforming the way we operate, this episode is a must-listen! Here are my top three takeaways: The Power of Feedback : One of the most significant shifts in the hospitality industry is how operators are beginning to view feedback. Traditionally, feedback was often seen as a tool for damage control, primarily focused on responding to negative reviews. However, Jess and Darren emphasize that feedback should be viewed as a strategic asset. By collecting and analyzing guest insights, operators can identify areas for improvement and drive meaningful change across their businesses. This proactive approach not only enhances guest experiences but also boosts overall operational efficiency. Continuous Improvement with Tech : Yumpingo has developed a unique methodology called the Continuous Actions Process (CAP), which is all about driving ongoing improvements in hospitality operations. Unlike traditional methods that may work well in manufacturing, CAP is tailored for the complexities of the hospitality sector. It allows operators to quickly identify issues, implement changes, and measure the impact—all in real-time. This means that even small tweaks can lead to significant improvements in guest satisfaction and operational performance. The Human Element in Tech : While technology plays a crucial role in streamlining operations, Jess and Darren remind us that the human touch is irreplaceable. They highlight the importance of building relationships and understanding the unique challenges that hospitality operators face. By combining tech with a consultative approach, Yumpingo helps businesses not just to adopt new tools but to embrace change and foster a culture of continuous improvement. 01:19 Meet the Guests: Jess and Darren from Yumpingo 02:33 Jess's Journey in Tech and Account Management 03:39 Darren's Background and Transition to Hospitality Tech 05:12 Understanding Yumpingo's Value Proposition 06:50 The Evolution of Feedback in Hospitality 09:54 Adoption and Continuous Improvement with Yumpingo 12:28 The Role of Tech in Enhancing Customer Experience 14:48 Tech on Table: The Future of Hospitality 18:50 Driving Customer Loyalty with Data 19:13 Personalisation and CRM Integration 20:27 Challenges in Training and Development 21:43 Feedback and Operational Improvements 22:38 The Lasagna Story: A Lesson in Consistency 24:10 Leveraging Technology for Real-Time Feedback 26:14 The Importance of Addressing Minor Issues 33:33 Adapting to Market Changes 37:50 Future Trends in Hospitality Tech 41:39 Closing Thoughts…

Tech on Toast, The Hospitality Tech Podcast

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Changing Lives, One Ingredient at a Time: Ewan Phillips' Mission 36:35

14 днів тому36:35

36:35

Exploring Food Marketing and Allergens with Ewan Phillips - Tech N Toast PodcastJoin us for an enlightening conversation with Ewan Phillips, co-founder of 'And It Has,' on this episode of the Tech N Toast podcast. Ewan shares his journey from food marketing to creating a tech solution for allergen management in the hospitality industry. Discover how his passion for food, customer experience, and community-driven initiatives led to innovative solutions that enhance safety and streamline operations in restaurants. Whether you're intrigued by food tech, hospitality, or personal entrepreneurial stories, this episode sheds light on the intersection of all these areas and more.00:00 Introduction and Initial Setup00:11 Podcast Begins: Guest Introduction01:16 Casual Conversation and Personal Stories03:52 Discussion on Food Marketing and Career Journey09:18 The Birth of 'And It Has'10:14 Challenges and Solutions in the Food Industry17:04 Importance of Training and Compliance18:06 Impact of Customer Journey and Employee Safety18:55 Managing Supplier Changes and Protocols19:51 Labor Audits and Self-Managed Accounts20:09 Personal Stories and Customer Interactions22:19 Changing Trends in Food Search and Technology24:51 Supporting Autism and Food Preferences28:57 Building a Passion-Driven Business31:27 Challenges and Rewards of Founders33:38 Future Plans and Networking…

Tech on Toast, The Hospitality Tech Podcast

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Future-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter with Dojo & Youngs Pubs 26:30

21 день тому26:30

26:30

Future-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter 🔹 What does it take to run a smooth, tech-driven hospitality business in 2024? 🔹 Why is reliable, integrated technology critical for growth and guest experience? 🔹 How can the right payment solutions help operators avoid downtime and lost revenue? In this episode of the Tech on Toast Podcast , Chris Fletcher is joined by David Kirby (IT Innovation & Project Manager, Young’s Pubs) and Hans Arthur (Enterprise Sales Manager, Dojo) to discuss the importance of robust, dependable technology in hospitality . Key Topics: ✅ The evolution of hospitality technology and how Young’s Pubs has adapted. ✅ How user-friendly tech improves staff retention and reduces friction. ✅ Why seamless, cloud-based payments are non-negotiable for guest experience. ✅ How Dojo’s next-gen infrastructure guarantees uptime & reliability . ✅ The role of AI in hospitality and what’s next for the industry. 💡 Top Quote: “If payments go down, everything stops. You go from a bar packed five deep to customers walking out the door. Reliability isn’t a luxury—it’s a necessity. ” – David Kirby, Young’s Pubs 📢 Watch now and future-proof your hospitality business! 🔗 Learn more about Dojo’s payment solutions: www.dojo.tech 🔗 Join the Tech on Toast community: www.techontoast.community 📌 Subscribe for more insights on hospitality tech, innovation, and growth strategies! 👍 Like, comment, and share! What’s the biggest tech challenge in your business? Drop a comment below! #HospitalityTech #FutureProofing #Payments #RestaurantTech #TechOnToast 🚀…

Tech on Toast, The Hospitality Tech Podcast

1
Streamlining Hospitality with Supy: Insights from Founder Dani El Zein 31:39

5 weeks тому31:39

31:39

Tech on Toast, The Hospitality Tech Podcast

1
The Future of Hiring: Enhancing Candidate Experience & Efficiency with Ed Grimes & Ed Godwin. 41:45

6 weeks тому41:45

41:45

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of AI recruitment with two incredible guests, Ed Godwin and Ed Grimes from Talent Unlimited. If you're in the hospitality industry or just curious about how technology is transforming recruitment, this episode is a must-listen! Here are my three key takeaways: Efficiency Meets Quality: One of the standout features of their AI recruitment assistant, Sophie, is her ability to streamline the hiring process without sacrificing the quality of interviews. Sophie can screen candidates and conduct voice AI interviews in less than a day, compared to the traditional 22-day process. This means that recruiters can focus on the best candidates while ensuring that everyone receives personalized feedback, enhancing the overall candidate experience. Addressing Bias in Recruitment: A significant concern in recruitment is the potential for bias, especially when it comes to human decision-making. Ed Grimes highlighted that Sophie operates without human biases, as she is trained to assess candidates based on objective criteria rather than historical hiring decisions. This approach not only promotes inclusivity but also ensures that every candidate is evaluated fairly, regardless of their background. Empowering Recruiters, Not Replacing Them: Both Eds emphasised that AI should be seen as a tool to enhance the capabilities of human recruiters, not as a replacement. By taking care of the "heavy lifting," Sophie allows recruiters to spend more time on meaningful interactions with candidates. This collaboration between AI and human expertise can lead to better hiring outcomes and a more positive experience for both candidates and employers. I had a fantastic time chatting with Ed Godwin and Ed Grimes, and I believe their insights will resonate with anyone involved in recruitment or the hospitality sector. 🎧✨ 👉 Tune in now to hear the full conversation and discover how AI is revolutionising the recruitment landscape! Thanks for listening, and as always, I appreciate your support! Let me know your thoughts on this episode in the comments below! 💬👇…

Tech on Toast, The Hospitality Tech Podcast

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Streamlining Communication: How ZenZap is Transforming Team Management in Hospitality 35:19

7 weeks тому35:19

35:19

🎧 New Episode Alert: Discover ZenZap with Josh Phillips and Noam Neumann! Hello Tech On Toast Family, I hope this email finds you well! I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of team communication and productivity with the co-founder & Business development lead of ZenZap, Josh Phillips and Noam Neumann. In this episode, we explore how ZenZap is revolutionizing the way teams communicate, especially in the hospitality industry. If you've ever felt overwhelmed by endless email threads, WhatsApp groups, and sticky notes, this episode is for you! What You’ll Learn: The Inspiration Behind ZenZap: Josh and Noam share their journey from traditional workplaces to creating a tool that simplifies communication for both desk-based and deskless employees. Key Features of ZenZap: Discover how ZenZap combines the best of WhatsApp and Slack, making it intuitive and easy to use. We discuss features like integrated calendar scheduling and collaborative to-do lists that keep teams organized and efficient. The Importance of Work-Life Separation: Learn how ZenZap helps maintain boundaries between work and personal life, ensuring that you can disconnect when you need to. Future Innovations: Get a sneak peek into what’s next for ZenZap and how they plan to integrate with other tools to enhance productivity. Whether you're in hospitality, retail, or any fast-paced industry, this episode will provide valuable insights into improving your team's communication and workflow. 🎧 Listen Now: Tech On Toast Podcast - Episode with ZenZap A big thank you to our sponsor, ZenZap, for making this episode possible. If you're ready to simplify your team's communication, check out ZenZap for free at ZenZap.co. I can't wait for you to hear this episode! As always, your feedback is invaluable, so feel free to reach out with your thoughts. Enjoy the show!…

Tech on Toast, The Hospitality Tech Podcast

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Delivering the Digital Restaurant: Insights from Carl Orsbourn On Modernising Hospitality 40:33

8 weeks тому40:33

40:33

🚀 New Episode Alert: Tech On Toast Podcast! 🎙️ I’m thrilled to announce our latest episode featuring the incredible Carl Orsbourn SVP of Invisible and co-author of the insightful book, Delivering the Digital Restaurant . In this episode, we dive deep into the evolving landscape of hospitality technology and the impact of AI on the restaurant industry. Here are three key takeaways that you won’t want to miss: The Power of Data Integration 📊 One of the biggest challenges facing restaurants today is data entanglement. With an average restaurant group juggling 15 to 20 different technology platforms, the lack of seamless communication between these systems can lead to inefficiencies. Carl emphasises the importance of untangling this data to empower General Managers to spend less time in the office and more time engaging with their teams and guests. By leveraging AI and automation, we can streamline operations and enhance decision-making processes. Dynamic Pricing as a Game Changer 💰 Dynamic pricing is not just a buzzword; it’s a strategy that can significantly impact a restaurant's bottom line. Carl discusses how restaurants can utilize dynamic pricing to adjust their offerings based on demand, ultimately improving margins. This approach allows restaurants to remain competitive in a crowded marketplace while also providing customers with value. It’s about finding the right balance between maximising revenue and ensuring a great guest experience. Enhancing Guest Experience Through Technology 🌟 Technology should never replace the human touch in hospitality; instead, it should enhance it. Carl shares examples of how AI-driven solutions, like drive-thru kiosks and personalised menus, can create a more tailored experience for guests. By using data to remember customer preferences and streamline service, restaurants can foster a sense of connection and loyalty, reminiscent of the warm, personalized service found in independent establishments. This episode is packed with valuable insights for anyone in the hospitality industry looking to navigate the complexities of technology and improve their operations. 🎧 Listen now to gain a fresh perspective on how to embrace the future of hospitality! #TechOnToast #Hospitality #AI #DynamicPricing #DataIntegration #GuestExperience #Podcast #RestaurantIndustry…

Tech on Toast, The Hospitality Tech Podcast

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Optimising Last-Mile Delivery: Insights from Nash's UK Head, Patrick Eve 41:21

11 weeks тому41:21

41:21

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of logistics and delivery with Patrick Eve, the Head of UK at Nash. If you’re in the hospitality or retail sectors, this episode is a must-listen! Here are three key takeaways that stood out to me: The Evolution of Delivery Services: Patrick shared fascinating insights into how delivery services are evolving, especially in the hospitality sector. With the rise of catering and meal kits, businesses are looking for ways to enhance their delivery offerings. Nash is at the forefront of this change, providing customizable logistics solutions that allow restaurants and retailers to manage their own delivery experiences while maintaining brand integrity. This shift is crucial as more businesses recognize the importance of owning the customer journey. Data-Driven Decision Making: One of the most compelling points discussed was the significance of data in understanding customer behavior. Patrick emphasized how businesses can leverage customer data to improve their delivery services. By tracking metrics such as delivery times, customer preferences, and even pilfering incidents, companies can make informed decisions that enhance their operations and customer satisfaction. This data-centric approach is essential for businesses looking to thrive in a competitive market. The Importance of Reliability: In the world of delivery, reliability is everything. Patrick highlighted how Nash’s platform ensures that businesses can provide a consistent and reliable delivery experience. With features like real-time tracking and route optimization, businesses can manage their internal and external fleets effectively. This not only improves customer satisfaction but also streamlines operations, allowing staff to focus on what they do best—providing excellent service. If you're interested in how technology is reshaping the delivery landscape and want to learn more about Nash's innovative solutions, be sure to check out the full episode! 🎧 👉 Listen now and let us know your thoughts! What are your experiences with delivery services in your business? Share in the comments below!…

Tech on Toast, The Hospitality Tech Podcast

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Empowering the Next Generation of Workers: Insights from Blend's Co-Founder Jules Smith 28:06

12 weeks тому28:06

28:06

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Jules Smith, co-founder of Blend. If you’re in the hospitality industry or just interested in innovative training solutions, this episode is a must-listen! Here are three key takeaways that really stood out to me: Revolutionizing Training for the Deskless Workforce Jules and her co-founders are on a mission to transform how training is delivered to deskless workers, particularly in the hospitality sector. They recognize that traditional training methods are outdated and often ineffective. With a focus on mobile-first, micro-learning, Blend is making training more accessible and engaging for a new generation of workers who consume information differently. This approach not only enhances learning but also helps retain talent by providing a more supportive onboarding experience. The Power of User-Generated Content (UGC) One of the most exciting aspects of Blend is its emphasis on user-generated content. Employees can create and share their own training videos, showcasing their unique skills and knowledge. This not only fosters a sense of ownership and pride among staff but also allows businesses to capture and share their culture in a way that resonates with new hires. As Jules pointed out, a video speaks a million words, and having authentic content from real employees can significantly enhance the learning experience. Future-Proofing Training with AI and Customization Looking ahead, Blend is set to roll out Version 2 of their platform, which will include AI-powered features, customizable learning pathways, and full language translation. This means that training can be tailored to meet the diverse needs of employees, including those with different learning styles and language preferences. As the workforce evolves, it’s crucial for businesses to adapt their training methods to ensure everyone can thrive. If you're curious about how Blend is changing the game for training in the hospitality industry, be sure to check out the full episode! 🎧✨ 👉 Listen now and let me know your thoughts! What do you think about the future of training in your industry? #TechOnToast #Blend #Hospitality #TrainingInnovation #UserGeneratedContent #MicroLearning #PodcastEpisode…

Tech on Toast, The Hospitality Tech Podcast

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How to Build the Future of Dining: Orderpay’s Vision for Restaurants 51:14

13 weeks тому51:14

51:14

Welcome to Season 10 of the Tech On Toast podcast, brought to you by OpenTable! In this episode, we dive deep into the world of hospitality tech with the Orderpay team. Join us as we explore how OrderPay is revolutionising the dining experience by streamlining order and payment processes for restaurants. Meet our guests: Shakira - Head of Customer Operations at Orderpay James - Chief Technology Officer at Orderpay Reiss - Chief Operating Officer at Orderpay We discuss the challenges faced by the hospitality industry, especially in the wake of recent events, and how Orderpay's innovative solutions are helping restaurants improve efficiency, enhance customer experience, and ultimately drive revenue. From mobile ordering to the new set menu feature designed for large parties, we cover it all! Key topics include: The importance of technology in modernising restaurant operations How Orderpay addresses staffing issues and improves customer satisfaction Insights into the product lineup, including Orderpay Mobile, Click and Collect, and Pay and Go The role of customer feedback in product development The impact of AI and automation on the hospitality sector Whether you're a restaurant owner, tech enthusiast, or just curious about the future of dining, this episode is packed with valuable insights and practical advice. Don't forget to like, subscribe, and hit the notification bell for more episodes! Links: Schedule a demo with OpenTable: opentable.co.uk/restaurant-solutions Check out Orderpay: orderpay.co.uk Enjoy the show!…

Tech on Toast, The Hospitality Tech Podcast

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Holiday Hustle: Ed Christmas Shares Winning Seasonal Sales Strategies 36:44

14 weeks тому36:44

36:44

In this festive episode of the Tech on Toast Podcast, we sit down with Ed Christmas, Managing Director at Bums on Seats, to unwrap the secrets behind successful sales strategies in hospitality. From maximising Christmas bookings to addressing year-round operational inefficiencies, Ed shares his invaluable insights and top tips to help operators thrive in the competitive hospitality landscape. 💡 What to Expect: • The evolution of office culture and its impact on sales dynamics. • Success stories from large pub groups and strategies to plug those “leaking bucket” inefficiencies. • Seasonal sales strategies: Starting Christmas marketing early, elongating the festive season, and leveraging occasion-led bookings. • A closer look at the Holy Trinity of Operations—integrating sales, marketing, and systems for seamless customer experiences. • How pre-booking metrics and tech adoption are transforming the industry. • Ed’s innovative approach to revolutionising sales processes and boosting profitability. 🎄 Whether you’re navigating the hustle of Christmas or planning your growth strategy for the new year, this episode is packed with actionable insights. Tune in now for Ed’s expert advice on creating memorable customer experiences, driving revenue, and optimising your hospitality operations—no matter the season. 👉 Listen to the episode today!…

Tech on Toast, The Hospitality Tech Podcast

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From University to Start up: How Two Friends Are Revolutionising Restaurant Allergen Safety 44:44

15 weeks тому44:44

44:44

In this episode of the Tech on Toast podcast, we’re thrilled to spotlight two inspiring female founders, Alana Brailsford and Eve Williamson, from Served . These trailblazers are not just building technology; they’re addressing a critical challenge in the restaurant industry: supporting individuals with food allergies and dietary restrictions. Their mission? To make dining out safe, inclusive, and enjoyable for everyone. Join us as we explore their journey, their passion for community-driven change, and the barriers they’re breaking as female founders in the tech space. This episode is packed with insights for restaurateurs, tech enthusiasts, and anyone interested in creating more inclusive dining experiences. Key Takeaways 1️⃣ The Importance of Inclusivity in Dining: Alana and Eve share their personal experiences with food allergies and how Served is helping restaurants create a safe and welcoming environment for diners with dietary restrictions. Their goal? To eliminate fear and anxiety from dining out, making inclusivity a priority in the food industry. 2️⃣ The Power of Community and Relationships: Building trust and fostering transparency about allergens is at the heart of Served’s mission. By forming meaningful partnerships with restaurants, Alana and Eve aim to empower the hospitality sector while creating loyal customer bases that value safety and inclusivity. 3️⃣ Female Founders Breaking Barriers: Alana and Eve discuss their experiences navigating the challenges of being female founders in a male-dominated industry, from funding disparities to breaking stereotypes. Their determination is an inspiring call to action for supporting women in tech and entrepreneurship. Why You Should Listen • For Restaurateurs: Gain insights into how supporting allergy-inclusive practices can boost customer loyalty and enhance the dining experience. • For Tech Enthusiasts: Explore the innovation behind Served and its impact on food safety and restaurant operations. • For Advocates of Change: Be inspired by Alana and Eve’s passion, resilience, and commitment to making dining safer for everyone. Let us know your thoughts, and join the conversation to support a future where dining is safe, inclusive, and enjoyable for all! #TechOnToast #FoodTech #FemaleFounders #InclusivityInDining #Startups #HospitalityTech #AllergyAwareness #Podcast…

Tech on Toast, The Hospitality Tech Podcast

1
How to grow your business through your customers with Jon Horsfield, CRO at Centegra 42:50

16 weeks тому42:50

42:50

I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with my old friend, John Horsfield, Chief Revenue Officer at Centegra. We delved into the fascinating world of restaurant technology, customer service, and the evolving landscape of the hospitality industry. Here are three key takeaways from our conversation that I believe will resonate with many of you: The Power of Relationships in Hospitality 🤝 John emphasised the importance of building and maintaining strong relationships with customers. In an industry where service is paramount, Centegra has thrived by prioritizing customer support and understanding their clients' needs. This approach not only fosters loyalty but also encourages long-term partnerships. As John shared, "If they phone up on a Friday lunchtime and they've got a queue out the door, we're not going to say to them, you owe us some money. What we're going to do is we're going to sort it out first." This level of commitment to service is what sets successful companies apart. Embracing Technology for Efficiency 💡 The conversation highlighted how technology is revolutionising the hospitality sector. John discussed Centegra's journey from being a pioneer in web-based POS systems to integrating various data sources for enhanced operational efficiency. With the rise of kiosks and mobile ordering, businesses can streamline their processes and improve customer experience. As John noted, "When you go to a kiosk, people will buy the extra burger," showcasing how technology can drive sales and enhance customer satisfaction. The Future of AI and Automation 🤖 We explored the role of AI in the hospitality industry and how it can be leveraged to improve operations. John pointed out that while AI is a buzzword, the real value lies in machine learning and data utilization. He shared an example of how Centegra built a solution for a client to automate their production planning, demonstrating that the right technology can save time and resources. As we move forward, understanding the distinction between AI and automation will be crucial for businesses looking to innovate. I encourage you to listen to the full episode for more insights and stories from John's incredible journey in the hospitality tech space. Whether you're a seasoned professional or just starting in the industry, there's something valuable for everyone in this conversation. 🎧 Tune in now and let me know your thoughts! Skip to the bit you love.. [00:01:37] Acquired by an American company. [00:05:21] Job searching in the past. [00:08:34] Evolution of web-based POS systems. [00:11:12] Customer service in hospitality. [00:13:09] Customer service as a differentiator. [00:16:39] Leon Restaurants partnership success. [00:20:42] Digital ordering transaction increase. [00:23:22] Kiosks influence on purchasing behavior. [00:27:45] AI vs. Machine Learning Confusion. [00:30:06] Self-pour beer technology. [00:33:50] Challenges of customer impatience. [00:35:41] Building products for customer needs. [00:39:21] User experience in dining. [00:42:07] Football rivalry and banter.…

Tech on Toast, The Hospitality Tech Podcast

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Bonus Episode - ‘Blue sky’ panel: embracing the digital future featuring Papa Johns, Five Guys, Dojo and Nory 26:08

17 weeks тому26:08