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Finding the Balance: Cost-Cutting vs. Quality Customer Service and the associated impact on profitability?
Manage episode 436845944 series 3574135
Вміст надано Airline Management Group. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Airline Management Group або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry.
The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction.
The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization.
If you enjoyed the episode, please share it with someone in your network who would benefit from listening, and be sure to subscribe to never miss another episode.
Contact Peter with any feedback at peter.davies@airline-management.com
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