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In this episode of the 55+ Travelers: Arriving & Thriving Audio Conference, hosted by Sensory Friendly Solutions Founder Christel Seeberger and guest hosts Sophie Yang, and Christopher Basmadjian, Occupational Therapy Students, we host two tourism industry experts:
Listen to Danielle Timmons, Aquila Center for Cruise Excellence, and Carol Alderdice, Tourism Industry Association of New Brunswick, as they give expert perspectives on delivering exceptional customer experience.
Episode Guide:
0:48 Welcome to guest Danielle
1:40 Danielle's Role at Aquila Tours
2:35 Danielle's Role with Training
4:28 Providing tours and services
6:35 Travelers over the age of 55
8:38 Sensory Friendly Cruises for mature adults
11:48 Building in Time
12:50 Restrooms
14:28 Providing Information Verbally
15:23 The barriers
20:32 The Key to Providing a Positive Customer Experience
22:30 Finding a "Natural" Tour Guide
26:00 Multigenerational Travel
30:00 Vision Barriers & Accommodations
35:57 Preferred Excursions
41:05 Anticipating the Needs of 55+ Travelers
43:38 Welcome Carol
45:20 Primary Demographic
46:30 Travel for Older Adults Post COVID-19
49:05 The Importance of Training
51:31 Creating a Positive Customer Experience
53:38 Word of Mouth
55:20 Action Feedback
58:32 The little things
1:03:28 Thank y
Sign up for the Sensory Friendly Solutions newsletter to receive sensory-friendly tips and strategies delivered straight to your inbox.
Connect with us on any of our social platforms:
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27 епізодів
In this episode of the 55+ Travelers: Arriving & Thriving Audio Conference, hosted by Sensory Friendly Solutions Founder Christel Seeberger and guest hosts Sophie Yang, and Christopher Basmadjian, Occupational Therapy Students, we host two tourism industry experts:
Listen to Danielle Timmons, Aquila Center for Cruise Excellence, and Carol Alderdice, Tourism Industry Association of New Brunswick, as they give expert perspectives on delivering exceptional customer experience.
Episode Guide:
0:48 Welcome to guest Danielle
1:40 Danielle's Role at Aquila Tours
2:35 Danielle's Role with Training
4:28 Providing tours and services
6:35 Travelers over the age of 55
8:38 Sensory Friendly Cruises for mature adults
11:48 Building in Time
12:50 Restrooms
14:28 Providing Information Verbally
15:23 The barriers
20:32 The Key to Providing a Positive Customer Experience
22:30 Finding a "Natural" Tour Guide
26:00 Multigenerational Travel
30:00 Vision Barriers & Accommodations
35:57 Preferred Excursions
41:05 Anticipating the Needs of 55+ Travelers
43:38 Welcome Carol
45:20 Primary Demographic
46:30 Travel for Older Adults Post COVID-19
49:05 The Importance of Training
51:31 Creating a Positive Customer Experience
53:38 Word of Mouth
55:20 Action Feedback
58:32 The little things
1:03:28 Thank y
Sign up for the Sensory Friendly Solutions newsletter to receive sensory-friendly tips and strategies delivered straight to your inbox.
Connect with us on any of our social platforms:
Facebook
Instagram
LinkedIn
Twitter
YouTube
27 епізодів
Player FM сканує Інтернет для отримання високоякісних подкастів, щоб ви могли насолоджуватися ними зараз. Це найкращий додаток для подкастів, який працює на Android, iPhone і веб-сторінці. Реєстрація для синхронізації підписок між пристроями.