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E2: Jana Soppa, parcelLab's Head of Carrier Integration
Manage episode 401927378 series 3549895
Вміст надано parcelLab. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією parcelLab або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
In today's episode, we're joined by Jana Soppa, Head of Carrier Integration at parcelLab.
Listen now as host Angus Knights talks to Jana about her time working as a Returns Leader at Decathlon, the challenges of scaling logistics in a fast-growing business, how to shift your mindset from thinking about processes to experience, and her advice on how retailers, carriers and software vendors can work together to create a lasting experience for their customers.
Music: "Bill Dithers" by Dan Moross
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Follow us to learn about all things post-purchase experience:
Розділи
1. Introduction (00:00:00)
2. Jana's journey to Decathlon (00:01:13)
3. How returns were handled at Decathlon, the introduction of marketplaces, and why they started to think about post-purchase experience (00:06:44)
4. First interaction with parcelLab, how that led to Jana working here, and what the Carrier team does (00:22:13)
5. How retailers, carriers and software vendors can work together to create a lasting customer experience (00:29:12)
6. Current market challenges and trends (00:33:56)
7. Future trends (00:38:57)
8. How to collaborate with Jana (00:43:07)
9. Closing remarks (00:44:38)
5 епізоди
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