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#Sports #Soccer #David Colindres #Gavin Russell

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Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

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Hello and welcome to the MLS Now Podcast! We are a group of passionate MLS fans who love providing content. You can find our content in three places: 1) On any and all podcasting services, where David, Russell, and Gavin provide their commentary on all MLS-wide talking points, 2) http://www.mlsnowpodcast.com , where we have a rapidly growing team of correspondents who cover specific clubs, USMNT, and a referee’s viewpoint on all controversial decisions, and 3) on Twitter and Instagram at @mlsnowpodcast . Please leave a review to let us know how we’re doing and we hope you enjoy the content!

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MLS Now Podcast

MLS Now Podcast explicit

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#Sports #Soccer #David Colindres #Gavin Russell

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MLS Now Podcast

1
Transfer News & Leagues Cup 1:23:24

6 днів тому1:23:24

1:23:24

Russell, Beau, and Gavin discuss the breaking transfer news before discussing a bit of Leagues Cup Timestamps 00:00 Intro 04:35 Tyrese Spicer Joins Orlando City 07:27 LAFC's Record Transfer Fee for Heung Min Son 10:48 Marketing Impact of Heung Min Son 13:40 Ryan Gauld's Injury and Vancouver Whitecaps 16:40 Djordje Mihailovich's Transfer to Toronto FC 19:43 Colorado Rapids' Roster Changes 34:38 The Importance of Playing Time for Goalkeepers 37:37 Real Salt Lake's Transfer Activity 46:45 Portland Timbers' New Signings 50:40 Philadelphia Union's Ambitious Move for Ilovski 58:50 Chicago Fire's Ambitious Moves 01:01:33 League's Cup: A Controversial Tournament 01:07:47 Implications of League's Cup on the Regular Season…

MLS Now Podcast

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Week 24 Review - Leagues Cup, Transfer News, Supporters Shield Race, and More! 1:40:33

13 днів тому1:40:33

1:40:33

Russell and Gavin preview Leagues Cup before talking transfer news and recapping week 24 Timestamps 00:00 Intro 01:42 Leagues Cup Format Changes 04:45 MLS Teams Performance and Leagues Cup Expectations 09:06 Tournament Structure and Implications 13:25 Team Strategies and Priorities 17:35 Financial Aspects and Attendance Concerns 20:22 Transfer News and Player Movements 25:50 Discovery Rights and Player Recognition 26:45 League Disparities and Player Movement 32:22 Summer Transfer Window Insights 36:02 Evaluating Team Strategies and Roster Changes 45:59 Seattle's Struggles in the Western Conference 49:52 Assessing the Western Conference Landscape 52:57 Supporters Shield Race Heating Up 55:34 San Diego's Key Victory Against Nashville 57:42 Match Highlights and Player Performances 01:01:20 Coaching Changes and Player Trades 01:07:46 Notable Results and Team Dynamics in the West 01:12:31 Disappointing Draw: Miami vs. Cincinnati 01:13:34 Cincinnati's Tough Call and Game Analysis 01:14:27 All-Star Game Suspension Controversy 01:15:31 Messi's Impact on Fans and Ticket Prices 01:18:07 New England Revolution's Home Struggles 01:19:42 Coaching Decisions and Team Performance 01:22:25 Philadelphia's Late Game Resilience 01:24:59 Orlando vs. Columbus: A Thrilling Match 01:27:35 Supporter Shield Predictions and Playoff Scenarios…

MLS Now Podcast

1
Week 23 Review - Transfer News, El Trafico Delivers, Who Wins the West, and More! 49:58

20 днів тому49:58

49:58

Russell and Gavin discuss all the storylines in week 23 of MLS regular season. Apologies for the abrupt ending. Not sure what happened with the recording. Hopefully it doesn't happen next week! Timestamps 00:00 Intro 02:15 Atlanta United's Struggles and Team Dynamics 08:04 Player Transfers and League Competitiveness 14:56 MLS All-Star Game Controversies 19:38 Unexpected Match Results and Team Performance 26:11 Future Predictions and League Outlook 30:21 Player Transfers and League Dynamics 32:12 Charlotte's Season Performance 36:04 El Trafico: A Classic Rivalry 43:01 Dallas vs. St. Louis: A Surprising Outcome 47:34 Miami's Dominance and League Observations…

MLS Now Podcast

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Week 22 Review - Hell is Real Delivers, Vancouver Struggling, San Diego Continue to Impress, Messi is Back, and More! 1:14:52

27 днів тому1:14:52

1:14:52

Russell and Gavin recap week 22 of the MLS season. Timestamps 00:00 Intro 11:16 Coaching and Roster Challenges 15:05 Player Performances and Team Dynamics 20:47 The Impact of Ryan Gauld 26:26 MLS Physicality and Player Minutes 30:14 Travel Challenges in MLS 32:08 Miami's Rising Star: Messi's Impact 38:55 Analyzing Miami's Team Dynamics 41:42 San Diego's Surprising Performances 45:55 MVP Candidates: The Case for Dreyer 49:48 Atlanta's Struggles and Toronto's Performance 51:43 St. Louis' Interim Coach Effectiveness 52:49 Coaching Changes and Team Dynamics 54:42 The Importance of MLS Experience 56:10 Coaching Hot Seats and Team Performance 58:39 Struggles of Austin FC 01:00:11 Minnesota United's Consistency 01:02:09 Aggressive Set-Piece Strategies 01:04:39 Predictions for the Western Conference Playoffs 01:06:07 Honorable Mentions and Team Performances 01:09:08 Coaching Stability and Future Prospects…

MLS Now Podcast

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Week 20 Review - A New Standard 2:04:31

6 weeks тому2:04:31

2:04:31

Send us a text Russell, Gavin, and Beau recap week 20 of the MLS season before spending some time updating the "Sartini Standard" Timestamps 00:00 Intro 02:45 MLS National Team Updates and Player Performances 05:36 Goalkeeping Strategies and Player Evaluations 11:27 Toronto FC's Surprising Win and Portland's Struggles 23:59 Cincinnati's Center Back Woes 25:03 Defensive Strategies and Goalkeeping Errors 27:32 Orlando's Struggles and Cincinnati's Lucky Win 29:22 Nashville's Unexpected Success 31:19 Sam Surridge's Golden Boot Chances 33:15 MVP Conversations in the Shadow of Messi 35:45 DC United's Struggles and Ownership Issues 37:35 Montreal's Home Win and Goal Line Technology 44:41 Messi's Future in MLS 45:40 Clickbait or Negotiation? 46:35 Referee Controversies and Red Cards 47:14 Match Draws and Late Game Drama 50:33 Playoff Prospects and Team Performance 52:30 Coaching Strategies and Team Dynamics 01:01:58 Atlanta's Struggles and Coaching Changes 01:07:09 San Diego's Rise and Dallas' Challenges 01:14:10 Supporter Shield vs. MLS Cup Dynamics 01:16:28 Coaching Challenges and Team Performance 01:19:07 Player Performance and Transfer Speculations 01:20:59 Coaching Power Hour: Evaluating Coaches 01:31:08 The New Sartini Standard in MLS Support the show…

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Best Xl Draft 1:48:23

7 weeks тому1:48:23

1:48:23

Send us a text Russell, Beau, and Gavin do a best Xl draft for the 2025 season thus far Support the show

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Week 18 Review - So. Much. Soccer. 1:28:31

8 weeks тому1:28:31

1:28:31

Send us a text Gavin and Russell discuss all the soccer, including MLS, Gold Cup, and Club World Cup Timestamps 00:00 Introduction and Weekend Soccer Overview 02:55 Club World Cup Attendance and Its Implications 05:50 US Men's National Team Performance 11:59 MLS Highlights and Team Performances 18:04 St. Louis City and Player Highlights 28:27 St. Louis and LA Galaxy's Struggles 32:13 Columbus Crew vs. Vancouver Whitecaps Analysis 35:49 The Competitive Eastern Conference 39:57 New England Revolution vs. FC Cincinnati 44:11 Philadelphia Union's Late Game Heroics 49:02 Austin FC vs. New York Red Bulls Breakdown 54:25 Match Analysis: Chicago Fire vs Nashville SC 01:02:24 Chicago's Home Struggles and Nashville's Surprising Performance 01:06:00 Houston Dynamo's Disappointing Season 01:12:04 Minnesota United vs San Diego FC: A Game of Emotions 01:16:50 The Evolution of Soccer Tactics 01:24:40 Analyzing Team Performances: Sporting Kansas City vs. FC Dallas 01:25:00 Orlando City SC's Tactical Approach 01:28:59 DC United's Struggles and Future Prospects 01:31:01 MLS Teams in the Club World Cup: Expectations vs. Reality Support the show…

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Eastern Conference Mid-Season Check-In 2:04:42

9 weeks тому2:04:42

2:04:42

Send us a text Russell and Gavin discuss each team's season thus far in the Eastern Conference Support the show

MLS Now Podcast

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Week 15 & 16 Review - Vancouver Destroyed, Galaxy Finally Win, Mellberg Fired, and More! 1:56:55

10 weeks тому1:56:55

1:56:55

Send us a text Russell, Beau, and eventually Gavin discuss the latest MLS headlines and key matchups over the past 2 matchdays Timestamps 00:00 Intro 00:44 MLS Financials: Players vs. Owners 03:43 CONCACAF Champions Cup: A Tough Road for MLS Teams 06:39 Vancouver's Struggles and the Cash Grab 09:29 LA Galaxy's Long-Awaited Win 12:34 Toronto's Resilience and RSL's Missed Opportunities 30:22 Analyzing Shot Quality and Goalkeeping 31:22 Nashville SC's Recent Performance 32:50 The Impact of Coaching on Team Success 35:02 Coaching Tiers: Evaluating BJ Callahan 39:32 Greg Vanney's Coaching Legacy 42:18 Comparing Eastern and Western Conference Dynamics 47:17 St. Louis Coaching Changes and Future Prospects 57:09 The Value of Unusual Objects 58:13 Coaching Changes and Their Impact 01:01:12 New York Red Bulls' Recent Performance 01:06:48 Chicago Fire's Impressive Form 01:10:48 Miami's Dominance Over Columbus 01:14:06 Columbus Crew's Struggles and Potential Solutions 01:28:49 Analyzing Key Players and Tactical Adjustments 01:33:33 Concerns for Cincinnati's Midfield and Team Dynamics 01:44:23 Evaluating NYCFC's Talent and Future Outlook 01:54:40 Debating Promotion and Relegation in MLS Support the show…

MLS Now Podcast

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Week 14 Review - Rivalry Week! 2:15:35

12 weeks тому2:15:35

2:15:35

Send us a text Russell, Beau, and Gavin discuss all the storylines from MLS Rivalry Week Timestamps 00:00 Intro 02:38 Heartwarming Fan Stories in MLS 05:38 Rivalry Week Reflections 08:33 Orlando City vs. Miami: A Rivalry Match 11:18 Controversial Moments in Soccer 14:24 Miami's Struggles and Player Evaluations 19:58 Columbus Crew vs. FC Cincinnati: A Draw in Rivalry 36:20 Striker Dilemmas in Columbus 37:11 Fitness and Rotation Strategies 37:58 Key Players and Missed Opportunities 41:42 Toronto's Embarrassing Defeat 47:30 Hudson River Derby Dynamics 53:00 Atlanta United's Struggles 57:46 Coaching Changes and Future Prospects 01:08:28 Charlotte FC's Struggles and Team Morale 01:15:49 The Bruce Arena Derby: New England vs. San Jose 01:20:37 Vancouver Whitecaps vs. Austin FC: A Surprising Draw 01:27:08 Minnesota United vs. St. Louis City: A Turning Point 01:31:05 Coaching Concerns and Team Performance 01:33:55 Fan Frustrations and Support Groups 01:34:47 Nashville vs. D.C. United: A Lackluster Match 01:38:36 RSL's Struggles and Tactical Issues 01:44:02 Seattle Sounders: The Underrated Team 01:49:39 San Diego FC vs. Sporting Kansas City: A Disappointing Draw 01:57:37 El Trafico and Player Performances 02:02:20 Greg Vanney's Contract Extension Support the show…

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Week 13 Review - There's No Place Like Home (unless you play in Toronto) 59:42

13 weeks тому59:42

59:42

Send us a text Russell and Gavin quickly recap the first midweek matchday of the season Timestamps 00:00 Intro 00:50 Philadelphia's Dramatic Victory 03:40 DC United vs. NYCFC: A Lackluster Draw 06:38 Montreal's Surprising Win Against Columbus 09:25 Orlando's Struggles and Fitness Issues 12:36 Seattle's Missed Opportunities Against LAFC 15:24 Toronto's Disappointing Performance 18:11 The Imposter: Toronto's Home Loss 24:37 Midweek Matches and Attendance 27:44 Playoff Hopes and Team Performance 28:31 Rivalry Matches and Second Half Struggles 32:37 Coaching Challenges and Team Dynamics 33:32 MVP Conversations and Player Performances 36:29 Hot Mess Express: Austin vs. Atlanta 40:26 Defensive Struggles and Goalkeeping Issues 42:49 Exciting Match Recap: San Jose vs. Miami 47:34 San Diego vs. Colorado: A Goalkeeper's Showcase 49:56 MVP Discussions and Player Performances 54:31 Messi's Impact on Inter Miami Support the show…

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Week 12 Review - NYRB Crush Galaxy, Montreal Finally Win, Goals Galore, and More! 2:13:33

13 weeks тому2:13:33

2:13:33

Send us a text Russell, Gavin, and Beau recap an exciting week 12 of MLS regular season action Timestamps 00:00 Intro 12:07 Major League Soccer Overview 18:30 Chicago Fire vs Atlanta United 24:22 Minnesota United vs Inter Miami 29:35 Revisiting Predictions: Atlanta and Galaxy 30:23 Toronto FC vs DC United 31:06 Cincinnati's Homecoming and Penalty Controversy 37:15 Austin's Tactical Issues and Squad Building 41:22 Montreal's First Win and NYCFC's Struggles 46:19 LA Galaxy's Historic Loss and Team Morale 53:26 New England Revolution's Resurgence 01:00:49 Philadelphia Union vs. Columbus Crew Breakdown 01:07:23 FC Dallas vs. Real Salt Lake Insights 01:12:21 Diego Luna's Impact and Future 01:25:41 Houston Dynamo vs. Seattle Sounders Review 01:32:08 Nashville vs. Charlotte: A Tactical Analysis 01:37:18 St. Louis' Struggles: Coaching and Player Performance 01:48:00 Colorado Rapids vs. San Jose Earthquakes: A Tale of Two Teams 01:54:41 Match Analysis: Portland Timbers vs Sporting Kansas City 01:57:59 Sporting Kansas City's Struggles and Future Prospects 02:00:22 Vancouver Whitecaps vs LAFC: A Competitive Clash 02:03:52 Impact of Ryan Gauld's Return on Vancouver's Performance 02:08:22 Tristan Blackman's Role in Vancouver's Success 02:11:26 LAFC's Individual Brilliance vs Team Cohesion 02:14:43 Cengiz Under: A Flop Signing? Support the show…

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1
Western Conference Mid-Season Check-In 2:30:16

13 weeks тому2:30:16

2:30:16

Send us a text Russell and Beau discuss each team's season thus far in the Western Conference Timestamps 00:00 Intro 12:24 LA Galaxy's Struggles 20:18 Houston Dynamo's Potential 28:16 St. Louis City SC's Inconsistencies 35:14 Real Salt Lake's Struggles and Coaching Concerns 44:16 Colorado's Defensive Woes and Goalkeeping Heroics 50:23 FC Dallas: Individual Talent vs. Team Strategy 56:33 Comparing Eastern and Western Conference Bottom Teams 01:04:41 Assessing Team Competence in MLS 01:12:33 Seattle Sounders: Strengths and Concerns 01:27:51 LAFC: Individual Brilliance vs Team Play 01:34:08 LAFC's Potential and Seattle's Challenges 01:39:17 San Diego's Overperformance and Future Outlook 01:47:39 Portland's Inconsistent Performance and Goal Scoring 01:58:00 Minnesota's Surprising Success and Key Players 02:05:04 Vancouver's Dominance and Unique Goal Scoring Approach 02:12:45 The Impact of Player Transfers 02:19:30 Predictions for the Season's End Support the show…

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1
Week 11 Review - Domination Day 1:51:32

14 weeks тому1:51:32

1:51:32

Send us a text Gavin and Russell recap MLS week 11 Timestamps 00:00 Intro 06:25 Atlanta vs Nashville: A Draw of Disappointment 12:11 Kansas City Makes History with Zero Shots 20:22 New England's Resurgence Against Toronto 26:16 Columbus Crew's Dominance Over Charlotte 30:19 Vancouver's Impressive Season and League Dynamics 39:50 DC United vs. Colorado: A Missed Opportunity 42:59 Inter Miami's Overexposure and Performance 53:28 Montreal's Struggles Continue 01:01:19 Austin's Underperformance and Coaching Challenges 01:07:18 Austin FC's Struggles and Future Prospects 01:10:07 Minnesota's Surprising Performance 01:12:19 Orlando City's Offensive Woes 01:17:18 San Diego's Dominance Over Dallas 01:23:17 LAFC's Consistency and Player Development 01:29:16 Portland's Disappointing Loss to San Jose 01:33:39 Luis Suarez: A Productive Enigma 01:34:38 The Golden Boot Race: A Competitive Landscape 01:36:10 San Jose's Resurgence: From Struggles to Competence 01:37:07 Seattle Sounders: Mid-Season Form or Dominance? 01:40:02 St. Louis: Coaching Decisions and Team Dynamics 01:42:43 NYCFC vs. FC Cincinnati: A Clash of Styles 01:47:05 The Golden Boot Draft: A Competitive Edge 01:56:58 US Open Cup: Anticipation and Upsets Ahead Support the show…

MLS Now Podcast

1
Week 10 Review - Trivia Night! 1:40:23

15 weeks тому1:40:23