Ask Marc – Service design workshops

Innovating experiences with service design | Smaply podcast

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3+ y ago 38:48

MP3•Головна епізоду

In this session, we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together?

Please find the video, transcript, screenshots and more resources on this episode on https://www.smaply.com/blog/ask-marc-service-design-workshops

Overview

[2:00] Introduction

[10:45] What are the upsides and downsides of in-person and digital workshops?

[13:25] What is your advice for the duration of an online workshop?

[15:35] Is there an optimal size in terms of people for a workshop?

[21:50] Do you think the future will be to be physically in a workshop, but using a digital tool to work together?

[24:00] How do you manage more dominant workshop attendees to make sure there is an even amount of interaction?

[30:10] Can you talk a little bit about the best ways to co-create with users in a workshop setting? Do they participate just like other participants? How do you best facilitate that co-creation?

[33:45] In a journey mapping team, how do you use the breakout rooms? And how do you keep an overview and a shared understanding of the journey?

19 епізодів

#MBA #Higher Education #Business #Podcasting Education #Marketing #Smaply #Service Design #Journey Map #Design Thinking #Customer Experience #User Experience #Employee Experience #Human Centered Design #Customer Journey #Innovation #Experience Design