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Letting Go of Perfectionism to Master Customer Connections
Manage episode 412829731 series 3565799
Вміст надано Buzzsprout. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Buzzsprout або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Embrace imperfection in customer support as Tom Rossi, co-founder and developer at Buzzsprout, joins me to discuss how the quest for flawless customer interactions could actually stifle genuine connection, prevent mastery in your job, and hinder effective customer service.
Learn how the occasional stumble can fortify customer relationships and admitting our blunders not only wins the hearts of customers but also paves the way for a more transparent and humble support experience. We hope to share our company culture where teams are granted the freedom to experiment, leading to revolutionary service experiences that resonate with customers and team members alike.
Plus, we discuss a Support in Real Life story from a viral Twitter/X thread!
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
Follow us on Instagram @happytohelppod
To learn more about Buzzsprout visit Buzzsprout.com
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