How to Drive Repeat Customers with Digital Featuring Jim Lamancusa


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Howdy folks, today we’re chatting with Jim Lamancusa, founder and CEO of Cusa Tea and Coffee. Cusa is not your usual tea or coffee company. What started as a small line of innovative instant tea products soon grew into multiple product lines (including coffee), a handful of patents, and multiple global awards. Having worked at CPG start-ups that went from a million in revenue per year to over 100 million, Jim experienced the internal workings of a natural foods unicorn. He’s taken that know-how, along with his own scrappy mentality, to develop some really smart marketing initiatives that might leave you thinking, “hmm why didn’t I think of that?”.

After seeing the cost and conversion rates of his in-store demos, Jim was looking for a better way to grow his base of loyal customers. Cusa Tea and Coffee began refining its digital presence and hasn’t looked back since. Cusa’s approach to digital marketing is extremely savvy and anyone looking to establish or build on an existing e-comm presence, especially in the wake of COVID, has so much to learn from today’s episode.

In this show, you’ll learn:

  • How to scale up your digital media budget
  • Why breaking up with bad subscribers could generate more sales
  • How to gauge the effectiveness of your in-store marketing

So, let’s get after it.

Recommended Resources:

Kick Further

Find Cusa Tea & Coffee Online:

Cusa Tea Website



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