03: Generative AI in Contact Centers
Manage episode 387626096 series 3533896
This one starts off strong! Episode 3 in a weekly series touching on AI, voice and the customer experience. Today, Michelle and Nikola of PolyAI discuss the specific applications of genAI in the contact center, and what risks/benefits exist on both sides of the call.
Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube
31 епізодів