Seth Godin On Strategy - Hard Talk And Painful Truths (CXOTalk #858) CXOTalk: Leadership, AI, And The Digital Economy podcast

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In CXOTalk episode 870, we present an exclusive interview with Jenifer Robertson, the Executive Vice President of Mass Markets at AT&T. With oversight of $100 billion in revenue and 60,000 employees, Jenifer recounts her journey from systems analytics and coding to her current leadership position. The discussion emphasizes AT&T's customer-centric strategies, advancements in AI, and the company's response to disruptions in telecom. Jenifer also discusses the significance of convergence between fiber and wireless technologies, the customer demands shaping the telecom industry, and how to balance technological innovation with customer needs. Additionally, the episode offers insights into female leadership in technology and the philosophy of 'humble confidence' in leadership roles.🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/at-t-consumer-chief-leading-a-90b-business-through-market-disruption🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 Introduction to Episode 87000:23 Jenifer Robertson's Career Journey00:44 Managing a Large Organization02:13 Customer-Centric Disruptions in Telecom05:22 Leveraging AI for Customer Service06:55 Driving Internal Change09:24 Customer and Internal Relationships13:04 Innovations and Market Impact16:38 Balancing Technology and Customer Needs22:55 The Converged Network Strategy24:09 Challenges of Customer Focus26:13 Investing in New Technology27:45 Data-Driven Customer Insights45:36 Women in Leadership48:19 Conclusion and Final Thoughts#customerexperience #telecom #womenintech #cxotalk…

CXOTalk: Leadership, AI, and the Digital Economy

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Building trust in AI: A CIO's perspective | CXOTalk #869 56:06

13 днів тому56:06

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Join Michael Krigsman on CXOTalk as leading CIO advisors Tim Crawford and Isaac Sacolick unpack actionable strategies for Chief Information Officers to thrive in the AI era. This episode dives into critical challenges and opportunities, offering insights on:Governance & Data Strategy: Prioritize robust AI governance frameworks and invest in clean, scalable data to drive reliable innovation. Sacolick stresses early integration of compliance and ethics, while Crawford underscores the need for a holistic data strategy to avoid “garbage in, garbage out” pitfalls.Change Management: Proactively educate teams and collaborate with HR (CHRO) to secure training budgets, empowering employees to adapt as AI reshapes workflows in IT, sales, and customer support.Innovation vs. Efficiency: Focus on AI initiatives that transform business models and customer experiences—not just productivity gains. Align pilots with clear OKRs, balancing agility with measurable outcomes to escape “pilot purgatory.”Collaboration & Risk Mitigation: Engage legal and audit teams early, building cross-functional councils to navigate regulatory demands and ethical AI use.Cultural Shifts: Embrace automation and upskilling, balancing Shadow IT’s creativity with security guardrails to fast-track innovation responsibly.This discussion is perfect for IT leaders navigating digital transformation and equips CIOs to harness AI’s disruptive potential. Like, subscribe, and share your questions in the comments to join the conversation shaping the future of enterprise AI!🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/cio-ai-lessons-from-early-adopters-in-the-enterprise🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk…

CXOTalk: Leadership, AI, and the Digital Economy

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An Advanced Look at AI Agents, Part 2 | #868 53:42

20 днів тому53:42

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In CXOTalk Episode 868, host Michael Krigsman interviews Praveen Akkiraju, Managing Director at Insight Partners, to explore the world of agentic AI. Praveen explains AI agents, their reliance on large language models (LLMs), and how they differ from traditional applications. He discusses AI agents' current state and reliability, explains the layered architecture involving user interfaces, reasoning, and dynamic querying, and highlights the importance of evaluation loops and human-in-the-loop systems for consistent output. The episode also discusses practical use cases in various sectors like coding, customer support, and IT operations. It explores the complex economics, security considerations, and future trajectory of AI agents in both startups and large enterprises.🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/agentic-ai-what-is-it-does-it-matter-part-2🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk Chapters 00:00 Introduction to AI Agents00:37 Understanding AI Agents01:26 Role of Large Language Models (LLMs)02:38 Layers of AI Agents06:19 Current State and Challenges07:09 Spectrum of AI Agents09:42 Design Considerations for AI Agents16:53 Human Element in AI18:03 Training and Evaluation of AI Agents23:50 Addressing Bias in AI26:50 Navigating Constant Change in Business28:08 AI's Impact on Fortune 500 Companies29:21 The Evolution and Integration of Large Language Models30:33 Introducing the AI Agent Market Map34:20 Key Use Cases for AI Agents40:19 Economics of AI Agents43:52 Security Concerns with AI Agents47:43 Future of AI Agents and Their Evaluation50:41 Final Thoughts and Farewell…

CXOTalk: Leadership, AI, and the Digital Economy

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AI Snake Oil: Princeton Professor Exposes AI Truths | #867 57:59

5 weeks тому57:59

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In CXOTalk episode 867, Princeton professor Arvind Narayanan, co-author of AI Snake Oil, reveals why many AI products fail to deliver on their promises and how leaders can distinguish hype-driven solutions from those that create value. Exploring the landscape of AI advancements, deceptions, and limitations, Narayanan explains how to detect genuine AI innovations from overhyped and potentially harmful applications. We discuss real-world examples, ethical concerns, and the role of policy and regulation in mitigating AI snake oil. Tune in to learn actionable insights for consumers and businesses and explore how AI reshapes industries while posing unique challenges and opportunities. #enterpriseai #cxotalk #aihype #aiethics 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-snake-oil-exposed-princeton-researcher-busts-ai-hype 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 00:00 Introduction to AI Snake Oil 01:26 Deceptive AI Practices 03:16 Evaluating AI Products 04:38 Predictive vs Generative AI 06:06 Positive Applications of AI 09:30 Consumer Rights and AI 19:07 AI and Privacy Concerns 24:41 AI in Education 28:55 Integrating Causal Inference in Machine Learning 29:21 Misuse of Student Dropout Prediction Software 30:59 Academia's Role in AI Accountability 34:48 Hype and Reality of AI Agents 39:08 Superintelligence and Human-AI Collaboration 42:10 Institutional Flaws and AI Snake Oil 45:00 Policy and Regulation of AI 55:02 Creating AI-Ready Organizations 57:06 Conclusion and Final Thoughts…

CXOTalk: Leadership, AI, and the Digital Economy

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Enterprise AI: A Board of Directors Perspective | #866 56:07

6 weeks тому56:07

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How are boards of directors navigating the complex world of enterprise AI and AI adoption? Join Michael Krigsman in conversation with independent board member Adriana Karaboutis (former technology leader at Dell, Biogen, National Grid) as they dissect the current state of AI adoption across industries. Discover the key drivers and roadblocks, the tension between innovation and risk, and what to do when board members lack tech understanding. This is a must-watch for CEOs, CIOs, and anyone who shapes their organization's AI strategy. 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/enterprise-ai-adoption-a-board-members-perspective 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk #enterpriseai #boardofdirectors #cxotalk #aileadership #aiadoption…

CXOTalk: Leadership, AI, and the Digital Economy

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AI Ethics and Trustworthy AI: Navigating Truth and Deception | #864 57:20

9 weeks тому57:20

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Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AI—its potential to build trust and its risks of enabling deception. Join host Michael Krigsman and our expert guests: 🔹 Dr. Anthony Scriffignano – Expert in data integrity and AI detection systems 🔹 Dr. Anastassia Lauterbach – Authority on AI governance frameworks and risk management 🔹 Dr. David Bray – Visionary on societal impact and digital transformation This discussion covers: ✅ What makes AI trustworthy—and where it can go wrong ✅ Real-world examples of AI deception (deepfakes, misinformation, and biases) ✅ The societal, business, and ethical implications of AI ✅ Actionable strategies for building trust and safeguarding against AI risks Whether you're a business leader, policymaker, or technologist, this episode offers practical insights into navigating the complex world of artificial intelligence. #AI #ArtificialIntelligence #TrustworthyAI #Ethics #Leadership #CXOTalk #Technology #digitaltransformation 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 *Newsletter:* www.cxotalk.com/subscribe 🔷 *Read the summary and key points:* https://www.cxotalk.com/episode/ai-and-trust-navigating-truth-deception-and-human-impact 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk…

CXOTalk: Leadership, AI, and the Digital Economy

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Securing Critical Infrastructure: Precision AI for OT Environments | #865 16:53

11 weeks тому16:53

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How can AI protect critical infrastructure from cyberattacks? Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks. Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is revolutionizing OT security. Oswal reveals strategies for: • Protecting legacy industrial systems • Managing remote access securely • Implementing zero trust in OT environments • Using AI-driven threat detection • Meeting new compliance requirements Essential viewing for technology leaders responsible for securing manufacturing facilities, utilities, oil & gas operations, and other critical infrastructure. Learn how AI-powered security solutions can protect your operations while enabling digital transformation. CXOTalk Website: www.cxotalk.com Subscribe to Our Newsletter: www.cxotalk.com/subscribe Read the full transcript and episode summary: www.cxotalk.com/episode/securing-critical-infrastructure-precision-ai-for-ot-environments #cybersecurity #AI #criticalinfrastructure #OTsecurity #industrialsecurity #zerotrust #digitaltransformation #CXOTalk…

CXOTalk: Leadership, AI, and the Digital Economy

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AI Ethics, Governance, Responsible AI: Views from the CIA's Deputy Privacy Officer | #863 53:02

11 weeks тому53:02

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Are you navigating the complex landscape of AI ethics and governance? 🤔 In this exclusive interview, Michael Krigsman speaks with Jacqueline Acker, Deputy Privacy and Civil Liberties Officer at the CIA, to gain invaluable insights into responsible AI development and deployment. 🔥 Key Takeaways You'll Learn -- The CIA's Perspective: Discover why AI ethics is paramount for the CIA and how it impacts their mission of protecting the public. -- Building Trust: Understand how AI ethics is fundamental to maintaining public trust, not just for governmental agencies, but for all organizations. -- Transparency & Accountability: Learn the importance of transparency in AI systems and how to build trustworthy, explainable AI. -- Essential Components: Jacqueline outlines the key elements of an effective AI ethics initiative applicable across sectors, including the importance of governance frameworks. -- Defining Ethical Boundaries: Explore who should define ethical boundaries for AI and the importance of legal and cultural context. -- Unique Challenges: Delve into the unique challenges and opportunities for AI ethics in intelligence organizations, and how private sector firms can learn from these insights. -- Mitigating Bias: Understand how to address and mitigate bias in AI systems for more equitable outcomes. -- Global Alignment: How can we establish shared values and international frameworks for AI governance and ethics? -- Starting Your Journey: Practical advice on implementing AI ethics programs in your own organization, with a focus on executive buy-in and a clear assessment of your current situation. -- Dynamic Governance: Understand the need for continuous AI governance and how to respond to rapidly changing models and compliance requirements. -- The Importance of Interdisciplinary Teams: Learn why data scientists, policy, legal, and business teams need to collaborate in developing ethical AI programs. -- Regulation & Innovation: Hear expert opinion on the regulation of AI and how to balance governance with fostering innovation. -- Government Lessons: Learn how businesses can leverage government resources, lessons learned, and best practices in developing their own AI ethics initiatives. 🔎 Why This Video is For You Whether you're a CEO, CIO, data scientist, legal professional, or anyone involved in AI development and deployment, this video provides a framework for thinking about AI ethically and responsibly. You'll hear directly from an expert involved in AI governance at the highest levels of government, and you'll gain the insights you need to build trustworthy AI systems in your organization. 🔗 Resources CXOTalk Website: www.cxotalk.com Subscribe to Our Newsletter: www.cxotalk.com/subscribe Read the full transcript and episode summary: https://www.cxotalk.com/episode/ai-governance-and-ethics-personal-perspectives-from-a-cia-privacy-professional 👍 Like, Subscribe, and Share! If you found this conversationhelpful, please add a comment, give it a thumbs up, subscribe to our channel for more insightful interviews, and share it with your network. #️⃣ Hashtags #AI #ArtificialIntelligence #AIEthics #AIGovernance #ResponsibleAI #Ethics #Privacy #DataEthics #Compliance #Business #Technology #Innovation #CXO #Leadership #CIA #Government #DataScience #LegalTech #CXOTalk…

CXOTalk: Leadership, AI, and the Digital Economy

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AI, Deep Learning, and the Future of Work | #860 53:29

12 weeks тому53:29

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Artificial intelligence is rapidly transforming business, technology, and society. On this episode of CXO Talk, Dr. Terrence Sejnowski, a renowned computational neuroscientist, deep learning pioneer, and author of "ChatGPT and the Future of AI," discusses the implications of this technological revolution. He explores how AI is evolving, drawing parallels with the human brain, and explains why a robust data strategy is crucial for successful AI implementation. Dr. Sejnowski holds the Francis Crick Chair at the Salk Institute for Biological Studies and is a Distinguished Professor at UC San Diego. Dr. Sejnowski explains the importance of lifelong learning for employees and emphasizes AI's role in augmenting, not replacing, human capabilities. He also addresses critical topics such as explainability in AI decision-making, ethical considerations, and the potential impact of AI on the future of work. This discussion offers practical guidance for business and technology leaders navigating the complexities of AI integration and its implications for their organizations. Episode Participants Terrence J. Sejnowski is Francis Crick Chair at The Salk Institute for Biological Studies and Distinguished Professor at the University of California at San Diego. He has published over 500 scientific papers and 12 books, including ChatGPT and The Future of AI: The Deep Language Learning Revolution. He was instrumental in shaping the BRAIN Initiative that was announced by the White House in 2013, and he received the prestigious Gruber Prize in Neuroscience in 2022 and the Brain Prize in 2024. Sejnowski was also a pioneer in developing learning algorithms for neural networks in the 1980s, inventing the Boltzmann machine with Geoffrey Hinton; this was the first learning algorithm for multilayer neural networks and laid the foundation for deep learning. He is the President of the Neural Information Processing Systems (NeurIPS) Foundation, which organizes the largest AI conference, and he is a leader in the recent convergence between neuroscience and AI. Michael Krigsman is a globally recognized analyst, strategic advisor, and industry commentator known for his deep expertise in digital transformation, innovation, and leadership. He has presented at industry events worldwide and written extensively on the reasons for IT failures. His work has been referenced in the media over 1,000 times and in more than 50 books and journal articles; his commentary on technology trends and business strategy reaches a global audience. #AI #ArtificialIntelligence #FutureofWork #DeepLearning #CXO #DigitalTransformation #BusinessStrategy #TechnologyLeadership #ChatGPT #cxotalk 🔷 *Subscribe:* www.cxotalk.com/subscribe 🔷 *Read the summary and key points:* https://www.cxotalk.com/episode/ai-and-the-future-of-work-an-ai-neuroscience-pioneer-speaks 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk…

CXOTalk: Leadership, AI, and the Digital Economy

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Global AI Governance and Digital Equity: A UN Perspective | CXOTalk #862 53:29

12 weeks тому53:29

53:29

In episode 862, Michael Krigsman talks with Bernardo Mariano Jr., Assistant Secretary-General and Chief Information Technology Officer at the United Nations, about the evolving landscape of AI governance and digital responsibility. They discuss the Global Digital Compact, strategies for bridging the digital divide, and the importance of equitable data access. Learn how the UN collaborates with governments, private sector leaders, and civil society to establish global frameworks that align innovation with ethical principles. Gain actionable insights into responsible AI implementation, reducing risk, and ensuring that both mature enterprises and emerging startups benefit. #AI #DigitalTransformation #ArtificialIntelligence #UN #GlobalGovernance #EthicalAI #Sustainability #Innovation #DigitalEquity #Leadership #CXOTalk #technology Subscribe to CXOTalk for more executive-level conversations on AI, digital transformation, and strategic leadership. 🔷 *Newsletter:* www.cxotalk.com/subscribe 🔷 *Read the summary and key points:* https://www.cxotalk.com/episode/ai-perspectives-from-the-united-nations-insights-and-practical-lessons 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk…

CXOTalk: Leadership, AI, and the Digital Economy

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AI EXPERIMENT: Zoho CEO Sridhar Vembu on Social Impact and Business Purpose 11:41

13 weeks тому11:41

11:41

Note: This episode and description were generated completely with AI based on a previous episode of CXOTalk. You can see the full episode here: ⁠Social Impact: The Philosophy of Zoho CEO Sridhar Vembu | CXOTalk --- This CXOTalk episode features an interview with Zoho CEO Sridhar Vembu, who discusses his company's unique approach to business. Vembu emphasizes long-term thinking, rural development, and a strong company culture built on core values rather than formalized policies. He explains how Zoho's bootstrapped and privately held structure allows for sustained investment in R&D and employee development, fostering innovation outside traditional tech hubs. His "transnational localism" strategy aims to create high-value jobs in rural areas, balancing economic development and addressing inequalities. The interview also explores the importance of practical skills, adapting to local markets, and maintaining profitability while prioritizing social impact.…

CXOTalk: Leadership, AI, and the Digital Economy

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What is DevSecOps? (explained by GitLab) | CXOTalk #861 24:46

14 weeks тому24:46

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AI is revolutionizing software development, but where do you start? Ashley Kramer, Chief Marketing & Strategy Officer and Interim Chief Revenue Officer at GitLab, joins CXOTalk to discuss how to integrate AI strategically into your DevSecOps process. Learn how to measure AI's ROI, increase developer productivity and happiness, and navigate the hype around AI-powered coding. Discover practical strategies for leveraging AI to build better software faster, improve security, and drive innovation. 🔷 *Subscribe:* www.cxotalk.com/subscribe 🔷 *Read the summary and key points:* https://www.cxotalk.com/episode/what-is-ai-powered-devsecops-explained-by-gitlab 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk #ai #DevSecOps #SoftwareDevelopment #DigitalTransformation #DevOps #CXOTalk #GitLab…

CXOTalk: Leadership, AI, and the Digital Economy

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Tough Talk: Ethical and Responsible AI in Finance | CXOTalk #859 56:16

14 weeks тому56:16

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AI is transforming financial services, but are we building it responsibly? Dr. Scott Zoldi, Chief Analytics Officer at FICO, joins Michael Krigsman on CXOTalk episode 859 to discuss the importance of AI ethics in finance. Learn how to build trust, transparency, and accountability into your AI systems. In this episode, we cover: • The challenges of black box AI and the need for explainable AI (XAI) • Practical strategies for mitigating bias and ensuring fairness in AI-driven decisions • FICO's innovative use of blockchain to ensure responsible AI development • How to balance innovation with ethical considerations in financial services • Actionable advice for business and technology leaders Watch now to gain valuable insights into navigating the complex ethical landscape of AI in finance. Subscribe to CXOTalk for more conversations with leading experts on the critical issues facing business and technology leaders today. #ai #Ethics #FinTech #ArtificialIntelligence #Blockchain #CXOTalk #DigitalTransformation #Innovation #Leadership #responsibleai #cxotalk 🔷 Subscribe: www.cxotalk.com/subscribe 🔷 Read the summary and watch video: https://www.cxotalk.com/episode/tough-talk-ethical-and-responsible-ai-in-finance 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk…

CXOTalk: Leadership, AI, and the Digital Economy

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Seth Godin on Strategy - Hard Talk and Painful Truths (CXOTalk #858) 58:05

14 weeks тому58:05

58:05

Are your marketing efforts falling flat? You're probably focusing on tactics, not strategy. Join marketing guru Seth Godin and Michael Krigsman on CXOTalk to dissect the critical difference between strategy and tactics, revealing why most companies miss the mark and how to build a winning, long-term approach. In this discussion, Seth exposes the pitfalls of chasing short-term gains and neglecting the underlying philosophy that drives successful marketing. He shares real-world examples of companies like Google, Yahoo, Netflix, and Starbucks, illustrating how a clear strategy can make or break a business. Discover how to: Define your core strategy: Move beyond vague mission statements and identify the fundamental "why" behind your business. Understand invisible systems : Learn to recognize the underlying forces shaping your market and how to leverage them for growth. Empower your team: Connect your strategy to everyday actions and inspire your team to contribute meaningfully. Embrace the smallest viable audience: Focus on building a passionate core audience to amplify your message. Leverage technology effectively: Avoid chasing the latest tech trends. Use technology strategically to advance your core strategy. Tell compelling stories: Connect with your audience emotionally and create resonating narratives. This episode is a must-watch for CEOs, CMOs, marketing professionals, and anyone looking to build a sustainable and impactful business. Don't just get the word out—make a real difference. 🔷 Subscribe: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/strategy-with-seth-godin-hard-talk-and-painful-truths 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk Please like, share, and comment below if you found this video valuable. We'd love to hear your thoughts! #marketingstrategy #marketingtactics #businessstrategy #sethgodin #cxotalk #leadership #innovation #technology #digitalmarketing #storytelling…

CXOTalk: Leadership, AI, and the Digital Economy

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How to Get Customers with AI and Personalization | CXOTalk #857 57:16

17 weeks тому57:16