The One With The Customized Resiliency Kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177 CX Passport podcast

The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177

3M ago 38:08

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Вміст надано Rick Denton. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Rick Denton або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:34 Employee resilience in face of AI-driven change

7:39 AI's role in customer service, balancing digital solutions with human touch

14:31 Embracing flexibility and calculated risks in travel and customer experience

18:55 1st Class Lounge

21:27 AI bias, inclusion, and ethics in tech

30:01 AI, diversity, and customer experience

35:57 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Sangeetha LinkedIn: https://www.linkedin.com/in/sangeetharai/

Instagram: @sangeetharaii

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