Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX

CX Files

Вміст надано Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

7M ago 45:51

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Chris Hague is the head of marketing at yoummday. He is based in Prague, in the Czech Republic.

Chris was at the recent CCW conference in Berlin and he posted some of his thoughts online about his views on the future of BPO - based on the conference trends. In this conversation with Mark Hillary, Chris explores some feedback from the CCW conference and also asks what the BPO or CX specialist of the future needs to look like?

Chris talks about the discussion in Berlin affecting all professional jobs - how do we plan CX if employees want more control over where and when they work and which brands they are representing?

Where is CX heading in future and how will companies in this industry eventually be serving others?

https://www.linkedin.com/in/christopher-hague/

https://yoummday.com/

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#Business #Customer #Customerexperience #Customerservice #Markhillary #MBA #Mark Hillary #Peter Ryan #Mark Hillary And Peter Ryan