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Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX
Manage episode 408042232 series 3561395
Вміст надано Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Rod Jones is a legend in the CX industry.
Based in Johannesburg, South Africa, Rod is now a speaker, trainer, and coach - focusing his experience of contact centers and CX on the next generation of managers.
Rod was 75 a few days back and he started his first business in 1972 - so he has experienced CX and customer service processes up close, or as an advisor, for over half a century. There are very few people in the industry with this level of experience so Mark Hillary and Peter Ryan called Rod to wish him a happy birthday and to ask for some background on how he started out and what has changed in CX in all that time... Rod also takes a look forward to the future, applying his experience to some ideas around what might be coming next.
We hope you enjoy this 75th birthday conversation with Rod - do go to his LinkedIn to leave him a happy birthday message!
Rod will also be at the CX Outsourcers conference in Atlanta on May 1/2 - all of us hope to see you there if you will be attending.
https://www.linkedin.com/in/rodjonessouthafrica/
Mark, Peter, and Rod all together:
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