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The Customer Success Playbook for Product-Led Growth
Manage episode 500962269 series 3598254
Вміст надано CS RevSpeak. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією CS RevSpeak або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world.
You’ll learn:
✔ What makes PLG fundamentally different from traditional sales-led models
✔ How CS can drive value throughout the entire user journey—from sign-up to expansion
✔ How to adapt your engagement model and scale success in a product-led environment
✔ Key metrics that matter in PLG and how to measure CS impact
Whether you're supporting freemium users, converting trials, or scaling high-touch guidance for power users, this episode will give you clarity on how CS can move the needle in a PLG-driven company.
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- Join the Conversation: Customer Success Leaders Hub on LinkedIn
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- Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
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