Carl-Gould-70SecondCEO-Fixing Complaints

Carl Gould #70secondCEO

Fixing Complaints

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.

Start time,finish time,no contractor driven change orders, senior project manager and our guarantee was, you would have the same shrub and plant material one year later. I guarantee the plants I said “you will have the same number of plant materials”,so the plant called for 500 shrubs, I would just plant 10% more, I had a lost rate of 3 to 5%, I go back the next year, you counted a month, you thought your getting a freebie because you thought you’ve--you saw a few dead ones. I’d say “ yeah,you know what,Frank you’d better go out there and count them, make sure we got enough”, and then you would count like 500 and 10 and a call for 500 and I would say “so Frank,how many did you come up with?” they say “no,um I think you're okay”, no I think I got 500 and 10, Frank don’t I ? and so we would have a laugh about it and then I would say “yeah I owe a planted you, I added one on every road da-da-da”, so my guys, the old ones throw and get the truck and we go,see you later, we meet our threshold. And so if you can solve one of them,that’s your bronze up cell, so what I want you to do going forward is on every single project, give them the standard scope of work proposal and then for every industry complaint you can fix, you're gonna offer an option with those in it.

Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.