Episode 300 - Building Value to Last

Becoming Your Best | The Principles of Highly Successful Leaders

We know that successful leaders lead with a vision, and there is no better example of it than our guest for today's show, Crystal Maggelet. When FJ Management had to change and restructure back in 2010, after seeking Chapter 11 bankruptcy protection in 2008, Crystal knew she had to find a way to tie different businesses together. She and the company’s executives decided that FJM's new mission would be building value to last. They added three elements for its vision to this powerful mission: mutual respect, integrity, and excellence. They figured that if they managed to instill this vision among their employees, they would succeed -- and they weren't wrong. 

In this hallmark episode, our number 300 together, we brought a special guest, an outstanding leader, accomplished professional, wife, and mother, Crystal Maggelet. She is the President and CEO of FJ Management, a diversified family business that includes wholly-owned subsidiaries like Maverik, a 350 c-store chain, and Big West Oil, a petroleum refinery. FJM also has a minority stake in Pilot Flying J. Crystal is the Founder of Crystal Inn Hotel & Suites and the recipient of the 2018 E & Y Entrepreneur of the Year for Family Business award. 

We had an inspiring conversation about Crystal's unique approach to leadership, inspiring colleagues and associates, and problem-solving. We talk about how important it was for FJM to create a culture that supports its mission and vision and Crystal's most important professional and personal lessons learned along the way. We also discuss nurturing a culture where speaking up, sharing ideas, and pointing out errors are standard practices, adequately rewarded and encouraged. 

Tune in to Episode 300 of Becoming Your Best to learn more about Crystal's next-level leadership. 

Some Questions I Ask:

• You're now involved with petroleum lodging, banking, and healthcare. How do you create a culture across these companies that are so unique? (4:13)
• What are some of the vital professional lessons learned that have helped you succeed in your business? (6:55)
• What would you say to a new employee about what it means to be a great team member at FJM? (10:26)
• How do you inspire your employees to be excellent, to get amazing results? (14:19)

In This Episode, You Will Learn:

• The coolest store on the planet. How Maverik vision came about (6:46)
• Honesty before anything. One of Crystal's first lessons in the professional realm (8:28)
• The best way to encourage team members to speak up, share their ideas and suggestions (12:01)
• The importance of being surrounded by the right people. How Crystal balances her professional and personal life (18:53)

Resources:

• JF Management website

Connect with Crystal:

• LinkedIn

Becoming Your Best Resources:

• Becoming Your Best Website
• Becoming Your Best University Website
• Becoming Your Best Library

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