Customer Education and Community

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In this episode, Catherine, Will, Laura and Jemma convene to discuss the topic of customer education and whose responsibility this task is.
Key themes:
1. Why should we educate our customers?
2. If failure is good, why should we let our customers fail?
3. In the past communities consisted of fewer than 150 people. What is it about a movement that unites thousands or millions of people?
4. Our core values at the VTT and how we can use these for customer education.
5. Next steps, how can we improve?
The discussion was inspired by Julieta Cygiel PhD's conversation with Sumeru Chatterjee on her Learning Science Weekly podcast. You can listen to Julieta's podcast by clicking the following link:
https://www.learningscienceweekly.com/student/activity/792179-episode-12-customer-education-community-with-sumeru-sumo-chatterjee
If you have any suggestions for a future podcast or if you would like to be on the show, people let us know in the comments below.

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