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The Buzz

Bank Automation News

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Bank Automation News's podcast covers current trends and news in automation and and AI. Bank Automation News is at the forefront of tracking banking automation and AI. Automation is the next frontier of financial services technology. It transforms banking processes from customer experience to compliance, lending solutions and investment. This podcast charts that transformation.
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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VUX World

Kane Simms

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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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Retail101online

Mark Lack

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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Esker On Air

Esker America's

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Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.
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The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of mo ...
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Each week we’ll talk to data engineers, analysts, and data scientists about their experience around building and maintaining data infrastructure, delivering data and data products, and driving better outcomes across their businesses with data.
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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus yea ...
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The Ksense Technology Podcast

Ksense Technology Group

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Welcome to the Ksense Technology Podcast where we discuss the trends in software development, web applications, and how custom software can help businesses scale. Ksense is a full-stack software development company using state-of-the-art technologies to build cutting-edge applications. With over a decade of software development experience, our team is confident we will deliver results for your organization.
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CHURN FM

Andrew Michael

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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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The Prompt Desk

Justin Macorin, Bradley Arsenault

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Embark on a captivating exploration of Large Language Models (LLMs), prompt engineering, and generative AI with hosts Bradley Arsenault and Justin Macorin. With 25 years of combined machine learning and product engineering experience, they are delving deep into the world of LLMs to uncover best practices and stay at the forefront of AI innovation. Join them in shaping the future of technology and software development through their discoveries in LLMs and generative AI. Podcast website: https ...
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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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Tech Directions

EY Microsoft

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Welcome to the EY Microsoft Tech Directions podcast series – your briefing on the biggest technology trends and how they will help organizations build a better working world. We investigate the benefits of technologies and discuss how they herald a new era of improved customer, employee and stakeholder experiences, while also increasing return on investment for shareholders. In each podcast we’ll reveal how EY and Microsoft can help companies digitally transform by applying their considerabl ...
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"AI Marketing Strategies" delves into how artificial intelligence is reshaping digital marketing, offering marketers actionable insights to optimize web design, SEO, social media, and customer engagement. Each episode helps businesses harness AI marketing techniques to stay ahead in today’s fast-paced digital world.
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A Perfect Blend: Customer Retention

MB Usable Security

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A Perfect Blend: Customer Retention is MB Usable Security's customer retention-focused podcast. We'll brainstorm and strategize how brands can use the CUVE Framework, the Wine Vat Approach, to increase customer retention. CUVE stands for Customer Experience, Usable Security aka user-friendly cybersecurity, Voice/Conversational AI, and data-driven Experimentation. Sometimes we'll have guests on to brainstorm how they can use emerging technologies [like Robotic Process Automation (RPA), voice ...
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CX In The Wild

Dennis Wakabayashi

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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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It Takes Only One Moment, One Datum... CHANGE YOUR LIFE Join renowned author and executive coach Arte Maren as he tackles topics ranging from decision-making and solutions to confidence and profitability. Arte's decades of experience offer practical advice that has empowered CEOs, entrepreneurs, and high achievers across the globe. Tune in and discover the key to lasting success in your business and life. New Topic every week!
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We make shows to help you make sales. The Print on Demand Cast equips you with tools to build and boost your custom merchandise ecommerce store. From essential strategies for launching and managing a profitable print-on-demand business to insider tips on designing artwork, product selection, using POD platforms like Shopify, Amazon, Etsy, and even Walmart, engaging customers, pricing, marketing, order fulfillment, and automation. This podcast is for you if you have questions like these: "Wha ...
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ProfitLed Podcast

Melissa Kwan

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On Season 2, Melissa Kwan (Cofounder of eWebinar) and Todd Parmley (COO) relive their "Journey to $1M" ARR, bootstrapping eWebinar from day one. Each episode goes in depth into one major aspect of the journey, as Melissa and Todd share war stories, mistakes, and lessons learned as they grew the company to a million in annual recurring revenue, over a period of 36 months from product launch. If you’re a bootstrapper who wants a window into the day-to-day lives of other scrappy bootstrappers n ...
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Hey there! I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into ...
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Welcome to the the Data Gurus Podcast! The world around us is changing faster than ever before. From automation, artificial intelligence, big data, geo-location to every aspect of how we work and live. This includes DATA. Welcome to Data Gurus Podcast… our mission is to bring you a real life perspective on what’s happening in the data industry and how successful companies and individuals in this niche navigate through the sea of change. Encouraging you to Be Bold, Be Brave and Be Fearless – ...
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Growth Decoded

ActiveCampaign

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This is Growth Decoded, a show that helps you grow your business by figuring out the customer experience — one topic at a time. As a show we embrace the modern Multimedia landscape so this show can also be seen in a visual format on the ActiveCampaign Youtube page or at ActiveCampaign.com/resources/growth-decoded
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Trulu Digital Radio

Your Digital Journey

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I focuses on building “retention machines” for businesses. This involves going beyond just acquiring new customers to fostering long-term relationships and repeat purchases. His experience with on-site optimization, email automation, and customer reviews/loyalty programs demonstrates his understanding of the various levers that can be pulled to achieve this goal.
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BCF ORG Tech Talk

Brian Fisher

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The BCF ORG Tech Talk Podcast Series focuses on the various subjects and topics, to help you choose the right Industrial Automation Solution for your application.It is what I learned over 40 years in the Industrial Automation Industry. Through education, associations, groups, but primarily, through the school of hard knocks, and would like to share this experience with you.I founded, managed, grew, and eventually sold, a successful Industrial Automation Distributorship while surviving some s ...
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Are you a client-facing online entrepreneur who is tired of flying by the seat of your pants and figuring things out as you go? In the Beyond The Systems podcast with Sam Whisnant, you'll get a peek into the backend of how successful multi-six and seven-figure businesses are run. With zero experience in marketing and business, Sam started working as a virtual assistant in 2019 while she was living abroad for some extra cash. She spent years learning the ins and outs of online business, dabbl ...
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Excel Tips

CPA Australia

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Excel Tips is a podcast for accounting, business and finance professionals who are looking to sharpen their spreadsheet skills and learn new hacks and tricks from Neale Blackwood CPA, a Microsoft Excel expert. Excel Tips helps spreadsheet users discover Excel’s hidden features and shortcuts and understand how best to apply the newest features and functionality. The podcast is a companion to regular articles in INTHEBLACK, CPA Australia’s award-winning business magazine. Every podcast episode ...
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Happy Customers

Arrows Podcast Network

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Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before. Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
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This is Not Another Bot: The Generative AI Show. Each month, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - we’re here to geek out about Generative AI, automation and the future of conversational experiences!
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Intelligent Automation – a powerful confluence of Process Intelligence, Intelligent Document Processing, RPA, Low Code/No Code application development, and Intelligent Virtual Agents, built on a stack of Advanced Intelligence capabilities, powered by Generative AI and supported by Next-gen Infrastructure. It empowers enterprises to drive integrated human experience outcomes, powered by agile configurable workflows.
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AI Interrogator

Infosys Knowledge Institute

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Will the AI kill us all? The AI Interrogator asks that question, along with others on AI’s impact on how we work and live today, from ethics and regulation to information and disinformation Hosted by Kate Bevan, a Senior Editor with the Infosys Knowledge Institute. Kate brings than 20 years of experience in journalism and broadcasting to the series.
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The CEO Digital Show

CEO.digital

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A technology-focused podcast for C-suite leaders who are tackling digital transformation projects for the world's biggest companies. The CEO.digital Show brings you in-depth explorations of markets, technology, trends, ideas and strategies – all with the aim of helping you deliver better results with what you do. Our hosts Craig McCartney & Todd Jordan sit down with industry leaders to discuss pressing business and technology issues, including: digital transformation, cloud, cybersecurity, d ...
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Back @ IT Show

Aaron Back

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With many CXOs and other business technology professionals faced with mounting pressures to define the business, process, or customer value around technology and cloud investments, this podcast will help put things into context, break down tough issues, and have listeners walking away with actionable insights. Back @ IT is not scripted nor is it staged, instead, it is a free-flow conversation with thought leaders that considers the business technology and the people that make things happen - ...
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Valorem Reply, part of the Reply Group companies, is a business innovation and transformation firm focused on driving change with unique digital solutions, strategic technology investments and design-led user experiences. Through the expertise of our people and power of Microsoft technologies, our innovative strategies and solutions securely and rapidly transform the way our clients do business. Follow our podcast to get insights on the latest digital transformation trends & updates on Micro ...
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Let's Talk Supply Chain

Sarah Barnes-Humphrey

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Let's Talk Supply Chain is not your average supply chain podcast. We feature not just the top of the industry, but also diverse voices from within the community, new innovations and the disrupters making waves in the industry. Don’t listen to the same ol' same ol', be sparked by new ideas and fresh perspectives only on Let's Talk Supply Chain.
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Podcast focused on improvements in Manufacturing and Enabling Manufacturing Technology. Hosted by Tristan Bailey, conversations provide lessons and insight from the people who have been working with best practice and growing their business. " When you need to climb a mountain, make friends on the path, as everything grows on the way up " New automation technology and digital transformation offer new ways to improve speed and profit. Business customer needs are forever in a state of change, s ...
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Today’s consumers demand frictionless experiences in everything from smooth connections between digital and physical channels, to fulfillment, all the way to a speedy checkout and return process. With technology serving as the engine that powers these engagements, retail IT leaders play a critical role in delivering on those demands. Learn how you can reduce friction at your organization by listening to our 6-part podcast series, “Achieving Frictionless Commerce” with our host, a technology ...
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The eCommerce Hustle

Sendlane

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To say eCommerce marketing has changed would be the understatement of the decade. It’s never been easier to spin up an online store. But, it’s also never been harder to grow one. The days of cookie-cutter marketing tactics are long gone. That’s why we interview eCommerce marketing experts who are building 7- and 8-figure brands in the 2020s. The eCommerce Hustle, brought to you by Sendlane, pulls back the curtain and focuses on mastering the fundamentals that most brands ignore: retention, c ...
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AMS

Srikanth Karunam

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With over 18 years of experience in IT consulting specializing in SAP (ERP), Srikanth brings a proven track record in managing complex projects, nurturing strong client relationships, and handling multi-regional projects. As an SAP and PMP-certified executive, he has experience delivering enterprise solutions and providing project executive coverage, project management, and functional architecture across SAP sales and implementation engagements.
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The Unstoppable Business Growth Podcast is for Business owners and leaders who want to unlock value inside their organization so they can drive profitability inside their company. We will talk about the greatest wealth-building opportunities to grow your business. We'll explore how you can automate the work people don't want to do saving you time and money so you can scale revenue and outperform the competition. We will explore how you can automate your work with one platform, and bring AI i ...
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From global technology consulting firm Tag1 Consulting, Tag1 Team Talks are wide-ranging, in-depth conversations about implementing various open-source technologies, including the business prerogatives and technical ins and outs with leading web developers and technologists. Join us as we explore trends in open source. About Tag1 At Tag1, we are redefining the boundaries of digital possibilities. As a leading name in the industry, we are committed to delivering innovative and tailored soluti ...
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Send us a text In this concluding episode of the 'Anatomy of a Voice Assistant' series, CTO Shawn Wen discusses the intricacies of speech synthesis in voice assistants, emphasizing the importance of authentic, human-like voices in improving user engagement and containment rates. Kylie and Shawn chat about the evolution of AI voices from the early d…
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In this Bite Size Systems Episode, I share 4 ways you can change up the typical Black Friday launch and make it your own. Resources from this episode: Ready to start building scalable systems in your business? Get access to 10+ templates and resources, plus a live monthly training inside my free community The Systems Society. Join us now: https://w…
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Welcome back to the PODCast! On this week's show, I'll share how consistency can be your secret weapon in conquering the chaos of running a print-on-demand business. Unleash the full potential of regular uploads on platforms like Etsy and Redbubble, and watch your visibility soar. By sticking to a routine, you'll not only enhance your shop's presen…
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Highlights from this week’s conversation include: Reporting and Analytics Discussion (1:09) Automation in Reporting (3:16) AI's Impact on Analytics (5:00) Data Quality Challenges (6:56) Reinventing Reporting (9:23) Automated Reporting Services (14:35) Growth Trajectory of Reporting Tools (16:01) Market Size Comparison (18:04) Static vs. Time Series…
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In this podcast episode, Natalia Andreeva and Kaelon Russell of 15Five share their journey of building a digital customer success program from the ground up. They discuss their approach to content strategy, onboarding experiments, user health scoring, and the importance of cross-functional collaboration, highlighting how they integrate human and di…
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LorieAnn, owner and CEO of Profit Priority, discusses the importance of bookkeeping and understanding finances for business growth. She shares her journey of starting her own accounting firm and the struggles she witnessed in entrepreneurship. LoriAnn emphasizes the need for entrepreneurs to have a clear understanding of their numbers and make deci…
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In this episode of the Restaurant Technology Podcast, host welcomes Santi Cuellar, Senior Manager of Product Marketing for Fusion Connect and co-host of the Tech Unmuted podcast. Santi shares insights into the evolving role of technology in the restaurant and retail sectors, particularly focusing on network infrastructure and its criticality. The d…
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Kameel Gaines talks about her career journey; her business Rig on Wheels; driver recruitment; & the importance of elevating African American women in trucking. IN THIS EPISODE WE DISCUSS: [07.37] Kameel’s career journey, and how she found her way from educational sales to trucking recruitment. “Trucking chose me!” [10.38] Why Kameel founded her own…
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The Data Stack Show is a weekly podcast powered by RudderStack, the CDP for developers. Each week we’ll talk to data engineers, analysts, and data scientists about their experience around building and maintaining data infrastructure, delivering data and data products, and driving better outcomes across their businesses with data. RudderStack helps …
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In this episode, we dive into the world of data-driven decision-making with Jared Hislop, from Bitumio. Join us as Jared shares insights on how businesses can leverage data to make smarter, more informed decisions. From understanding key metrics to applying data insights in real-world scenarios, this episode is packed with practical tips to help yo…
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Welcome to another episode of eCommerce Fastlane. Today, our guest is Parag Mamnani, Founder and CEO of Webgility. In this exciting episode, we’re diving deep into the world of AI and its transformative impact on eCommerce. Parag, with his two decades of industry experience, shares invaluable insights on how AI is reshaping the landscape for D2C br…
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Jeremy Kahn has reported extensively on #technology and business covering #AI for the last years, first at Bloomberg and currently at #Fortune with excellent contacts across the field. Mastering AI: A Survival Guide to Our Superpowered Future, by Kahn, is a timely exploration of the transformative impact of #ChatGPT and the rapid advancements in ar…
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Tune into episode 6 of Esker on Air to hear host Scott Leahy and Esker Business Development Managers Graham Smith and Nick Carpenter discuss the order management KPIs every company looking to improve customer service and supply chain performance should be tracking. Hit play and learn how to up your order management game with the right data and AI-p…
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I’ve been in business for 5 years now! In this episode, I’m sharing my 5 biggest lessons I’ve learned so far. Resources from this episode: Get access to 10+ templates and resources, plus a live monthly training inside my free community The Systems Society. Join us now: https://www.skool.com/the-systems-society/about Connect with Sam: Website: https…
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Welcome back to the PODCast! What does it take to revolutionize the print-on-demand industry from the ground up? Join me and my POD Pal, industry expert Cole Lundstrom, as we unravel his journey from owning a bustling screen printing shop in LA to partnering with Omniprint on a transformative DTF project, Click Peel. Hear firsthand how this new com…
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Send us a text Our own Brian Thompson, VP of Product Marketing, joins CEO Nikola to discuss Salesforce's recent AgentForce announcement. This new initiative is presented as a big shift toward autonomous AI agents within large enterprises and while at least one the dyad sees it as a rebrand of Einstein Copilot, others may view it as a step towards m…
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Today on the show, we have Henrique Cruz, Head of Growth at Rows. In this episode, Henrique shares how Rows radically transformed its user acquisition and activation strategy by making the product the homepage. He breaks down the bold decision to remove traditional barriers like signups, creating an ungated, no-account-required experience that trip…
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Highlights from this week’s conversation include: Previewing the Next Cynical Data Guy Episode (0:13) Story Time: Coolest Data Project You’ve Worked On (1:13) Failed Web Scraping Project (3:40) Building a Neural Net for Matching (5:22) Rebuilding the Project Strategy (7:04) Project Completion and Politics (9:35) Agreeable Data Guy's Pricing Story (…
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In this one year anniversary episode of the podcast, your show hosts look back on what they have learned and observed over the past year. They made the following observations: Reflection on a year of LLM development: The hosts discuss how the LLM ecosystem has rapidly evolved over the past year, moving from initial hype to a focus on practical appl…
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Welcome to another episode of eCommerce Fastlane. Today, our guest is Sabir Semerkant, founder of Growth by Sabir. In this exciting episode, we’re diving deep into powerful strategies to supercharge your online store, just in time for the incredibly important Q4 holiday season. Sabir, a seasoned expert in eCommerce growth, shares his invaluable ins…
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On this episode, host Sima Vasa talks to Kai Stübane, Solution Chief Revenue Officer for SAP CX for Middle and Eastern Europe, about the evolving role of customer experience (CX) in driving business success. Key Takeaways: (00:06) Kai’s journey from PwC to SAP. (01:21) CX covers all customer touchpoints. (03:33) SAP uses data to improve CX. (05:48)…
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In this episode, I discuss the basics of automations and how to get started using them in your business. I emphasize the importance of having a system and process before implementing automations. I talk about three main areas where automations can be helpful: marketing systems, sales, and team management. I provide examples of automations within ea…
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Larissa Licha, co-founder and CEO of Joyn, discusses the challenges of cross-department collaboration between customer-facing teams and R&D, particularly in fast-growing tech companies. She also shares insights from her entrepreneurial journey, emphasizing the need for flexibility in product development and the role of AI in optimizing business pro…
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What happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore’s CTO Josip Stuhli breaks down how his team navigates massive traffic surges, optimizes caching, and saves big by ditching the cloud while still delivering real-time updates to 25 million monthly users. You'll…
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Reports are crucial to your work, aren't they? Power Query is a valuable tool for importing many types of data into Excel to help you create these reports. However, it does have limitations. In this episode, you’ll learn how to address one of Power Query’s key shortcomings: user interactions. By using staging queries, reference techniques and range…
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Esquire Bank considers client needs when determining where to invest in products and innovation. The New York-based bank, which provides small businesses lending and litigation finance, is working on customized lending for its litigation platform that is expected to roll out early next year, Chief Executive Andrew Sagliocca tells Bank Automation Ne…
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Amit Sharma of Narvar talks about leveraging intelligent communication to boost consumer trust, create memorable shopping experiences & maximize conversions. IN THIS EPISODE WE DISCUSS: [07.56] Amit’s career journey, and how it led him to establish Narvar. [10.12] An overview of Narvar – who they are, what they do, and how they help their customers…
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From GitHub Copilot to AI-driven workflows, AI is not only reshaping developer productivity, but also revolutionizing the enterprise landscape. In this episode, host Kate Bevan sits down with Microsoft's Melissa Durbin to delve into the transformative power of enterprise AI. Together, they explore the vital intersection of sustainability and techno…
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Navigating the Evolving Landscape of Restaurant Technology with Joanna Fantozzi In this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation…
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The Data Stack Show is a weekly podcast powered by RudderStack, the CDP for developers. Each week we’ll talk to data engineers, analysts, and data scientists about their experience around building and maintaining data infrastructure, delivering data and data products, and driving better outcomes across their businesses with data. RudderStack helps …
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In this episode, we're joined by Brandon Gaty from LettrLabs to explore the power of implementing an omnipresence approach in your marketing strategy. David & Brandon dive deep into how businesses can maintain a consistent presence across multiple platforms to engage their audience at every touchpoint effectively. We’ll discuss practical ways to ac…
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Send us a text In this episode, we explore the exciting future of loyalty cards and how they are evolving to meet the demands of modern consumers. As technology advances, traditional plastic cards are giving way to digital wallets and mobile apps, enhancing convenience and personalization. We'll delve into innovative trends such as blockchain techn…
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Send us a text 50th episode! Damien welocmes newcomer to the pod Oliver Shoulson, PolyAI's senior dialogue designer, about what dialogue design entails and why it's crucial in the era of advanced language models (LLMs). Oliver explains that dialogue design goes beyond just scripting responses; it's about making AI interactions feel natural to human…
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Send us a text Unlock the secret to becoming a content creation powerhouse with our latest episode! Ever wondered how to supercharge your productivity while maintaining your unique voice? We reveal the practical steps you can take to leverage AI tools, from brainstorming and drafting to editing and social media optimization. Imagine having a superp…
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Martyn Redstone is a long-standing member of the conversational AI community and is the Founder of Bot-Jobs.com, the go-to jobs board for AI. Martyn joins me to share some new insights on the conversational AI jobs market, the impact that generative AI is having in the #recruitment space and some examples of use cases and value being explored in th…
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On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand. An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attra…
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Send us a text In this special edition of CX in the Wild, recorded in Vienna, Austria, we sit down with Michael Thurow, co-founder of Shift11, to explore his unique journey from architecture to customer experience innovation. Michael shares how his diverse background has shaped his approach to designing meaningful customer experiences. We discuss t…
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Welcome back to the PODCast! In this week's episode, Travis shares some essential strategies that will potentially set you up for a record-breaking season even if you're scrambling at the last minute. Though Josiah couldn't join in this week due to some exciting personal developments, Travis has got your back. From revisiting E211's previous Q4 pre…
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Highlights from this week’s conversation include: Soheil’s Background and Journey in AI (0:40) Anthropic's Philosophy on Safety (1:21) Key Moments in AI Discovery (2:52) Computer Vision Applications (4:42) Magic vs. Reality in AI (7:35) Product Development at Anthropic (12:57) Tension Between Research and Product (14:36) Safety as a Capability (17:…
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Today on the show, we have Melissa Kwan, CEO and Co-Founder of eWebinar. In this episode, Melissa shares her experience building and scaling eWebinar, a product-led company, and contrasts it with her previous sales-led ventures. We dive into the key differences between sales-led and product-led growth models, specifically how each approach tackles …
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In this thought-provoking episode, AI experts Bradley Arsenault and Justin Macorin delve into the cutting-edge world of input validation using large language models (LLMs). The hosts explore how this innovative approach is transforming traditional data validation methods in software applications. The conversation begins with a look at conventional …
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Welcome to another episode of eCommerce Fastlane. Today, our guest is Melissa Coventry the VP of Operations RoseSkinCo. In this episode, Melissa shares her know-how on tackling the big three challenges that new companies face: not enough money, not enough people, and not enough time. We’ll talk about how to handle sudden growth when your marketing …
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If you have a great product and offer a commission for people to promote it, they’d happily do it and you’d just make money, right? Not so fast… On this episode, Melissa and Todd recount the painful memories of spending $130k on affiliate marketing over 10 months; an experience Melissa considers the “biggest financial mistake she’s made in her care…
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In this conversation, I chat with Andrea Elibero about the importance of pivoting in business and how to do it strategically. We emphasize that pivoting doesn't mean giving up on your current service but rather elevating your offers and shifting your audience. We also recommend giving yourself six months to bring everything together and work toward…
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Bernard Slowey, VP of Digital Customer Success at Salesforce, joins the show to discuss the transformation of customer service through digital tools, AI, and data-driven insights. He and Alex explore how Salesforce is leading the way in enhancing customer experiences by unifying support, success, and training portals, leveraging burgeoning AI tools…
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In this episode, Arte Maren reveals five powerful content marketing strategies that can help small business owners attract and retain customers without breaking the bank. Discover how to share your story, leverage testimonials, boost local SEO, create educational content, and engage on social media to elevate your business and build lasting connect…
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What if artificial intelligence could supercharge the UK's National Health Service (NHS), improving patient care and saving lives? Join host Kate Bevan on this episode of the AI Interrogator, where she sits down with Dr Rebecca Pope, Roche's digital and data science innovation lead. Join us as we explore how AI, when combined with rigorous evidence…
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