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Building Trust with Bruce Temkin: Godfather of Customer Experience
Manage episode 440614061 series 3601588
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Bruce Temkin, aka The Godfather of Customer Experience, led Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester and co-founded the Customer Experience Professionals Association (CXPA).
The man on a mission is now researching and envisioning how to achieve a vision of "Humanity@Scale". As you can imagine, we’re VERY excited to have him as our first official guest! 🤩
*** Episode 02: Bruce Temkin ***
Global Head of Qualtrics XM Institute
During this episode, we will unravel the intricate dynamics of consumer trust, why Qualtrics has named 2024 as "The Year of Trust” and Bruce’s vision for Humanity@Scale.
Often referred to as the “Godfather of Customer Experience”, Bruce has led Qualtrics’ XM Institute while on a mission to build a thriving global community of professionals who are empowered to radically improve human experiences.
What you might not be so aware of is that Bruce was also a VP and Principal Analyst at Forrester for 12 years, co-founded the Customer Experience Professionals Association (CXPA) and founded his own research company that was ultimately acquired by Qualtrics in 2018.
You could say he knows a thing or two about Experience Management!
Bruce has advised many of the world's leading brands while always placing the importance of human centricity at the heart of decisions.
Join us to discover Bruce’s visionary ideas, actions and outcomes and how you can benefit from his years of experience and learnings.
* Tuesday, March 28th 2024
* 8am PDT | 11am EST | 4pm UTC
* Linkedin Live
With your hosts, Chris Johnston, Founder and CEO of Adoreboard and Alex Genov, Head of Customer Research and Marketing Insights at Zappos.
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Trust Builders Podcast 🚀
For CX, EX and Marketing Professionals
With your hosts, Chris Johnston (Founder and CEO of Emotion-AI and predictive insights plaftorm, Adoreboard) and Alex Genov (former Zappos, Customer Research Leader, Author & Keynote Speaker)
13 епізодів
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