Building A Successful Hygiene Department In A Dental Practice With Tiffany Wuebben Fearless Dentistry Podcast With Dr. John Gordon podcast

39:34

In this episode of the Fearless Dentistry Podcast, Dr. John Gordon hosts Dr. Sabrina Starling, an expert in work-life balance and author of "The Four Week Vacation." Dr. Starling shares her 18-year mission to help entrepreneurs achieve balance, inspired by the sudden loss of her husband, Ned. She emphasizes the importance of unplugging from work, creating meaningful experiences, and focusing on high-value activities. The discussion also covers the toxic nature of hustle culture, the significance of delegation, and practical strategies for preventing burnout. Dr. Starling's insights highlight the value of prioritizing personal well-being and meaningful relationships. Show Highlights: Importance of personal and professional growth for dental practitioners Work-life balance strategies for entrepreneurs Impact of personal loss on life perspective and intentional living The significance of unplugging from work to prevent burnout Creating meaningful experiences with loved ones Identifying and prioritizing high-value activities in daily routines The role of delegation and building a strong team in business success Challenging hustle culture and the misconception of long work hours Emphasizing quality over quantity in work hours for better productivity The connection between self-care, intentional living, and overall fulfillment Resources: Books: The Four Week Vacation: The Entrepreneur's Ultimate Guide to Taking Back Your Life from Your Business How to Hire the Best: The Entrepreneur's Ultimate Guide to Attracting Top Performing Team Members Websites: Tap the Potential - Tap the Potential Website Profit by Design Podcast - Podcast on Apple…

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Building Confidence in Dentistry: Practical Strategies for Personal and Professional Growth with Janice Hurley 42:15

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In this episode of the Fearless Dentistry Podcast, Dr. John Gordon hosts Janice Hurley, a notable influencer in the dental community, to discuss personal and professional growth. Janice shares her journey from single parenthood to becoming a health center executive, emphasizing the importance of confidence in decision-making and leadership. She provides practical advice for dental professionals, such as improving new patient experiences and fostering a supportive work environment. The episode underscores the significance of overcoming fear, building self-esteem, and creating a culture of continuous learning to enhance both personal and professional success in dentistry. Links and Resources: Janice's Website…

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Are You Ready to Transition from DSO to Private Practice Ownership? with Bob Affleck 42:33

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42:33

In this episode of the Fearless Dentistry Podcast, host Dr. John Gordon, a retired general dentist, converses with Mr. Bob Affleck, CEO of Dental Coach USA. They explore the challenges and opportunities for new dentists transitioning from Dental Service Organizations (DSOs) to private practice ownership. Key topics include the importance of building trust and relationships with patients, effective communication, and understanding practice valuation. They also discuss the significance of preparing for a sale, maintaining team and patient relationships, and conducting thorough business evaluations to ensure a smooth and successful transition into practice ownership. Show Highlights: Challenges faced by new dentists transitioning from Dental Service Organizations (DSOs) to private practice ownership. Importance of building trust and relationships with patients. The role of effective communication in enhancing patient experiences. Identifying and clarifying practice goals and vision for new dentists. Key considerations for practice acquisition, including technology and patient base evaluation. Community engagement as a grassroots marketing strategy. The significance of education and support for new dentists entering practice ownership. Understanding practice valuation, including cash flow and goodwill. Preparing for the sale of a dental practice and the importance of financial transparency. Links and Resources: Connect with Bob Affleck on LinkedIn…

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The Hidden Struggles of Dentists: Understanding and Overcoming Burnout 45:40

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45:40

In this episode of the Fearless Dentistry Podcast, host Dr. John Gordon and guest Dr. Natasha Brown, DMD tackle the critical issue of burnout in dentistry. Dr. Gordon shares his insights and personal experiences, emphasizing the importance of addressing burnout openly. Dr. Brown candidly discusses her struggles, including the pressures of owning a practice and her decision to sell it. They highlight the emotional and psychological challenges dentists face, the stigma of leaving the profession, and the need for self-reflection and intentional decision-making. The episode encourages seeking support and finding fulfillment in the dental field. Show Highlights: The issue of burnout in the dental profession. Personal experiences and insights related to burnout. Emotional and psychological challenges faced by dentists. The stigma associated with leaving the dental profession. The importance of self-reflection and intentional decision-making. Feelings of shame and guilt among dentists contemplating career changes. The impact of societal expectations on dentists' careers. Strategies for finding joy and fulfillment in dental work. The significance of community and support networks for dentists. Links and Resources: Dr. Natanya on LinkedIn - linkedin.com/in/drnatanya Website - drnatanya.com…

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How Can We Create a Supportive Community for Sober Professionals in the Dental Industry? with Laura Nelson 40:48

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40:48

Episode Description In this episode of the Fearless Dentistry Podcast, Dr. John Gordon hosts Laura Nelson, founder of Front Office Rocks and co-founder of Sober Life Rocks. Laura shares her unexpected journey into dentistry and her decision to stop drinking in 2020, leading to the creation of Sober Life Rocks. They discuss the societal pressures around alcohol, especially in professional settings, and the importance of supportive communities for sober individuals. Laura emphasizes the need to change industry culture to be more inclusive and supportive, highlighting her mission to normalize sober choices and provide resources for those questioning their relationship with alcohol. Show Highlights: Laura Nelson's journey in the dental industry Her personal experience with alcohol and decision to stop drinking Challenges of attending industry conferences and societal pressure to drink Vision for Sober Life Rocks and its features Importance of creating a supportive and inclusive community Stigma, shame, fear, and cultural pressures surrounding alcohol use Mission to create a safe and inclusive space through "Sober Life Rocks" Efforts to provide support within the medical and dental communities Collaboration and support for individuals navigating their relationship with alcohol Encouragement for individuals to take steps towards positive change and empowerment Links & Resources: Front Office Rocks Sober Life Rocks AR Workshops Coronado CDA (California Dental Association) ADA (American Dental Association) TED Talk on Gray Area Drinker "This Naked Mind" book "Atomic Habits" book Laura Nelson on LinkedIn…

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How to Protect Your Dental Practice from Fraud and Embezzlement with David Harris, CFE, CPA, FCPA, CFF 38:35

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38:35

In this episode of the Fearless Dentistry podcast, Dr. John Gordon hosts David Harris, a dental embezzlement expert. They discuss the high prevalence of embezzlement in the dental industry, with Harris estimating a 70% chance of occurrence during a dentist's career. They explore the motivations behind embezzlement, such as financial need and feelings of undervaluation. Harris emphasizes the importance of oversight and control systems, and suggests practical measures like printing and reviewing practice management reports. The episode also highlights the emotional toll of embezzlement on dentists and the importance of balancing trust with vigilance in managing staff relationships. Show Highlights: - Prevalence of embezzlement in the dental industry - Motivations behind embezzlement - Methods used by embezzlers - Efforts made by dental organizations to educate and raise awareness about embezzlement - Dissemination of information on embezzlement - Practical tips to help dentists protect themselves from embezzlement - Emotional impact of embezzlement on dentists - Dynamics of dental offices and the impact on whistleblowing - Implementing a whistleblower policy - Balancing trust with vigilance Chapters: The introduction (00:00:03) Dr. John Gordon welcomes the audience and introduces the guest, David Harris, discussing the objective of the podcast. Understanding Embezzlement in Dentistry (00:01:56) David Harris explains the prevalence of embezzlement in the dental industry and its impact on dentists. Challenges in the Dental Industry (00:03:43) David Harris discusses the susceptibility of the dental industry to embezzlement and the reasons behind it. Motivations for Embezzlement (00:05:28) David Harris explains the motivations behind embezzlement, including financial need and a sense of entitlement. Statistics and Industry Awareness (00:08:53) Discussion about the prevalence of embezzlement, the role of dental organizations in educating the community, and the need for awareness. Methods and Techniques of Embezzlement (00:11:37) David Harris elaborates on the methods and techniques used by embezzlers to successfully steal from dentists. Dentists' Perspective and Challenges (00:16:10) The conversation delves into the challenges faced by dentists, their preoccupations, and the impact on vulnerability to embezzlement. Educating Dentists and Protective Measures (00:17:41) David Harris shares his approach to educating dentists about embezzlement and the protective measures offered to safeguard their practices. Print your own reports (00:19:50) David advises printing your own practice management reports to avoid selective reporting and loss of control. Review day end reports (00:20:53) David emphasizes the importance of reviewing day end reports to detect any discrepancies or irregularities in the practice's financial data. Financial articulation (00:22:55) David introduces the concept of financial articulation to ensure that the totals in daily reports align with the month-end report, preventing unauthorized activities. Emotional impact of embezzlement (00:25:00) David discusses the emotional toll of embezzlement on dentists, including loss of trust and the potential impact on career and well-being. Whistleblower policy (00:29:58) David encourages implementing a whistleblower policy to address staff reluctance to report suspicions and offers a template for this policy. Offering a financial reward (00:33:20) David suggests offering a financial reward, such as $2500, to incentivize staff to report embezzlement and overcome misplaced loyalty. Protecting yourself (00:34:55) David advises dentists to balance trust and verification, learn to interpret explanation of benefits (EOB), and investigate discrepancies independently. Impact on relationships and trust (00:37:12) Dr. John reflects on the impact of embezzlement on his trust in staff and the need to reassess the work-life mentality in dental practices. Closing remarks (00:37:57) Dr. John expresses gratitude to David for sharing valuable insights and encourages listeners to use the information to protect themselves emotionally and economically. Links & Resources: Book: Healers versus Stealers by David Harris David Harris on LinkedIn David Harris on Facebook…

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Unveiling the Dark Realities: A Deep Dive into Human Trafficking in Healthcare with Kandice Swarthout 42:48

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42:48

In this episode of the Fearless Dentistry podcast, Dr. John Gordon interviews Kandice Swarthout, a registered dental hygienist and founder of Inspired Education and Wellness Limited Partnership. Kandice shares her journey from dental hygiene to mental health counseling, driven by her interest in psychology and addressing dental anxiety. The discussion highlights the intersection of mental health and dental health, focusing on the alarming issue of sex trafficking. Kandice emphasizes the importance of recognizing trafficking signs and providing support to victims. The episode underscores the need for awareness, education, and proactive involvement in combating sex trafficking within the healthcare community. Show Highlights: - Introduction of Kandice Swarthout as a guest on the Fearless Dentistry podcast - Kandiac's journey in dental hygiene and mental health counseling - Intersection of mental health and dental health - Connection between childhood sexual abuse and dental anxiety - Kandice's work in a jail and encounter with victims of human trafficking - Signs of trafficking and the complexities of trauma bonding - Tactics used by traffickers, particularly targeting young girls - Impact of trauma on individuals who have been trafficked - Importance of reporting suspicions of trafficking, especially involving minors - Resources and practical ways for dental providers to help trafficking survivors Chapters: Kandice's Journey (00:01:11) Kandice shares her career journey from dental hygiene to mental health counseling and education. Discovering Mental Health and Dental Health Connection (00:05:15) Kandice explains how a counseling internship led her to understand the connection between mental health and dental fear. Understanding Human Trafficking (00:09:12) Kandice delves into her experiences with women in jail and the realization of human trafficking in her community. Signs of Trafficking (00:10:55) Kandice explains the clinical signs of trafficking and how dental clinicians can identify potential victims. Challenges of Leaving Trafficking (00:18:37) Kandice discusses the difficulties victims face in freeing themselves from trafficking and the reasons they may stay. The recruiter's tactics (00:21:46) Recruiting tactics and common grounds, including social media, for traffickers targeting vulnerable individuals. Online predators (00:22:52) The prevalence of online predators and the tactics they use to recruit and target vulnerable individuals. Trafficking stories and tactics (00:23:52) Real-life examples of trafficking, including stories of recruitment within schools and the tactics used to manipulate victims. Understanding trafficking laws (00:24:52) Discussion of laws regarding trafficking, including the definition of a trafficked person and the need for reporting. Challenges in stopping trafficking (00:25:19) The complexity and scale of trafficking, including the challenges in completely eliminating it. Raising awareness and recognizing signs (00:26:00) The importance of raising awareness and educating individuals on recognizing and responding to trafficking situations. Preventing recruitment (00:27:11) Methods used by traffickers to recruit individuals, including targeting teenagers and the importance of educating and protecting young people. Impact on vulnerable individuals (00:28:04) The vulnerability of young individuals to trafficking and the need for education and awareness to protect them. Recognizing trauma and its impact (00:30:06) Understanding the impact of trauma on individuals and the importance of recognizing and addressing it in healthcare settings. Mandatory education and office protocols (00:34:22) The need for mandatory education on trafficking and the importance of developing office protocols to respond to potential trafficking situations. Building trust and providing support (00:38:23) The importance of building trust with potential trafficking victims and providing support and resources to help them. Dentists' role in combating trafficking (00:40:09) Ways in which dental providers can contribute to combating trafficking, including providing dental care to rescued individuals. Seeking help and resources (00:42:01) Resources and hotlines available for individuals to seek help and guidance when encountering potential trafficking situations. Links & Mentions https://www.kandiceswarthout.com/ Linkedin www.inspirededucationce.com…

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Innovating Dentistry: A Dentist's Journey from Practice Challenges to Software Solutions with Dr. Aditi Agarwal, 35:51

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35:51

In this episode of the Fearless Dentistry podcast, host Dr. John Gordon chats with Dr. Aditi Agarwal, an experienced dentist and the co-founder of Practice By Numbers. They delve into Dr. Agarwal's journey in dentistry, the inception of her analytics and communication software, and its impact on her practice. They discuss the importance of understanding business metrics, offering financial flexibility to patients, and the effectiveness of follow-up systems in enhancing patient care and boosting referrals. The conversation provides insights into the tools and strategies that can help dental practices thrive. Show Highlights: Dr. Aditi Agarwal's experiences in dentistry and the challenges she faced in her practice Development of Practice By Numbers, a software for practice analytics and patient communication Importance of connection with patients in dentistry Financial options for treatment acceptance Significance of a skilled follow-up system in maintaining patient relationships Dr. Agarwal's journey in creating the software for her own practice and its expansion to benefit other dentists Impact of the software on improving case acceptance rate Role of financial options and membership plans in treatment acceptance Automation of follow-up reminders and post-op instructions for positive patient experiences Emphasis on the importance of connection with patients, financial options, and skilled follow-up systems in dental practices Links and Resources: https://practicenumbers.com…

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Connection, Vision, and Finding Your Greatness in Your Practice 13:26

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13:26

Welcome to this solo episode! I recently returned from a conference in Phoenix, Arizona, and I have a lot to share with you over the next few weeks. You might ask why a 72-year-old retired dentist still goes to conferences! The truthful answer is that I am a constant learner, relentlessly reading and studying to add more arrows to my quiver in my role as a mentor to others. From the recent conference, a big takeaway for me is the importance of connection in dentistry. Explore this topic with me today! Show Highlights: Humans are neurologically designed for emotional and physical connection. Your patients’ visions of the smile (and lives!) they want—and how to connect with them to help them “Fearless dentistry” is about taking a visionary mode for the future of your practice. Your vision gives motivation and an unstoppable purpose. (Example: Jeff Bezos) Learn to apply the 80/20 principle. The #1 thing for your practice? Learn and master the art of great communication. There is a seed of greatness and a hero inside you! How I realized my seed of greatness in one magical moment in April 1988—and it changed my life (I’ll be sharing this story in a future episode.) Your assignment is to answer these questions: Am I willing to sit back and visualize possibilities and opportunities in the greatest practice I can possibly imagine? Am I willing to start down that path? Links and Resources: FearlessDentistryPodcast.com…

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A Strengths-Based Workplace with Vision and Purpose with Dr. Matthew Norton 33:06

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33:06

It all comes down to people in your practice. The workplace culture you want to create is built on solid leadership and teamwork as everyone works toward the same shared vision. As much as we rely on data and technology, the human elements of a leader and team cannot be overlooked on the path to creating a strengths-based workplace where employee engagement is the standard. I’m joined by Dr. Matthew Norton, a leadership and organizational consultant, who gives us a look at his journey to finding clarity and purpose after immense grief and loss–and how he came to the impactful work he does today. Dr. Matthew Norton is an expert in business-focused brain science and the founder of People Plus Purpose . His expertise is in workplace leadership and fostering workplace excellence through a focus on people and purpose. He has dedicated his career to helping companies transform their organizational culture by enhancing employee engagement, collaboration, and overall productivity. Through his work at People Plus Purpose , Matthew aims to create workplaces where people feel valued, motivated, and aligned with a shared sense of purpose. Show Highlights: Matthew’s experience with heartbreaking loss, grief, surrender, clarity, and a redefined purpose Gaining a new perspective on every single human being he sees Purpose (as defined by Matthew): ”Living with intent to see your visions and dreams realized as you add value to others by serving them” How letting go of control opened Matthew to begin to heal and go in a positive direction Two foundational elements of a successful dental practice (or any business): a visionary leader and a winning team Matthew’s work in showing the value of a compelling vision and clarifying a purposeful vision The cultural tone is set by the key leader! What it means to have a strengths-based workplace The value of assessments in bringing more data to the human element of leadership and workplace culture Links and Resources: Connect with Dr. Matthew Norton and People Plus Purpose : Website *Fearless Dentistry listeners can contact Matthew for a free sample of his Core-Four Assessment!…

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Building a Successful Hygiene Department in a Dental Practice with Tiffany Wuebben 46:09

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46:09

It’s a true pleasure to welcome Tiffany Wuebben, a dynamic force in the world of dental hygiene. Tiffany, known widely by her professional moniker, the Hygienepreneur, is not just a registered dental hygienist; she’s a trailblazer who’s reshaping the very fabric of dental practice. As we prepared for today’s show, it became abundantly clear that our mutual connections, all stellar individuals, speak volumes about her character and the impact she's having on the industry. So buckle up as we dive into a discussion that promises to enlighten and inspire every dentist looking to revolutionize their hygiene department. Tiffany Wuebben, or as you might know her, the Hygienepreneur, has been revolutionizing the field of dental hygiene with her innovative approaches and entrepreneurial spirit. A registered dental hygienist by profession, Tiffany has expanded her influence far beyond the dental chair. She’s the author of a groundbreaking book on dental hygiene management, with a second edition on the way, reflecting her ongoing commitment to education and leadership in her field. Her website and LinkedIn profile are testaments to her dedication, showcasing her initiatives and the substantial network of professionals who support and endorse her vision. Today, we’ll explore how Tiffany’s strategies can transform the dental hygiene department into a cornerstone of successful dental practice. Show Highlights: Building a successful hygiene department in a dental practice. Soft skills in dentistry, and the importance of building patient trust. Empowering dental hygienists to build practices through relationships and soft skills. Dental hygiene practice management and patient care. Improving dental hygiene appointments by prioritizing patient connections and efficient workflows. Improving hygiene department productivity and patient care through time management and strategic scheduling. Improving dental hygiene practices through effective communication and metrics. Dental hygiene practice within a dental practice, emphasizing patient satisfaction and staff empowerment. Links and Resources: Connect with Tiffany Wuebben on Facebook | LinkedIn | Website Download the PDF version of the book Hygienepreneur https://bit .ly/42sQrwG…

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Navigating Burnout as a Dentist with Dr. Christina Radics 40:49

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40:49

We are delighted to have Dr. Christina Radics joining us from Malaga, Spain, today. Christina shares thought-provoking posts on LinkedIn, offering deep and meaningful information and conducting insightful polls. She has also written a book that will be coming out soon. We read the first chapter last week, and it was most impressive! Christina grew up in a multicultural household in Sweden, where she learned to adapt to different personalities but also experienced the strain of constant arguments between her parents. As a result, she developed perfectionistic tendencies and a desire to please others. She initially wanted to become a psychologist but settled for dentistry because it offered more stability. However, she found dentistry triggering due to its demand for perfection. Moving to Spain and juggling work with family life, Christina neglected her mental well-being, eventually leading her to the brink of burnout. She is now on a mission to raise awareness about the warning signs of burnout and the importance of self-awareness in maintaining mental health. Join us as we navigate Christina’s fascinating journey and powerful insights. Show Highlights: Christina explains how her stressful childhood led her to perfectionism Christina shares her struggles with burnout How childhood trauma can lead to emotional numbness Why dentistry can be a challenging profession Why dentistry professionals must prioritize their self-care How burnout is a prevalent issue within the dental profession Christina discusses a course she attended on becoming happier dentists How to shift from burnout to joy in dentistry How Christina’s upcoming book aims to provide dentists facing burnout with a sense of community and resilience Links and Resources: Dr. Christina Radics on LinkedIn…

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Crafting an Amazing Patient Experience with Lourdes Berlanga 36:42

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36:42

We are delighted to welcome Lourdes Berlanga as our guest for this week’s episode of The Fearless Dentistry Podcast. Lourdes is the Director of Practice Development and the Treatment Coordinator for an orthodontic practice in Los Angeles, California. Although Lourdes could not pursue her lifelong dream of becoming a doctor, she ultimately found her purpose in dental care, starting with the basics in the field and gradually advancing to administrative roles. She later acquired graphic design, marketing, and communication skills to help her reach a broader audience when promoting dental practices. Lourdes joins us today to discuss her responsibilities as Director of Practice Development and Treatment Coordinator, as both roles are essential for the growth and maintenance of the practice and pivotal for shaping the overall patient experience. Join us as Lourdes shares valuable insights on growing a dental practice from her years of hands-on experience. Show Highlights: The marketing component that Lourdes finds most effective for attracting the right kind of patients to a dental practice. How Lourdes incorporated music into a successful marketing strategy she used to reach out to workers in Northern California Why a treatment coordinator is an integral part of a dental practice Why doctors and dentists must listen to their staff first How many patients become emotional when validated and feel understood Why effective communication is crucial when marketing dental practices The importance of using appropriate language and tailoring marketing communication to the listener How clear communication, consistent messaging, simple language, and repetition help to build patients’ trust in a practice Why dentists need to treat their staff respectfully and regard them as integral parts of the team Why a human connection is invaluable in the dental field Links and Resources Lourdes Berlanga on LinkedIn…

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Revolutionizing Patient Care: Melissa Turner on Story Listening and Fostering Connections in Dentistry 43:52

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43:52

From a humble start as a dental assistant to a vanguard of change in the dental sphere, Melissa Turner joins us on Fearless Dentistry to share an empowering narrative that reshapes the contours of patient care and professional growth. Her voyage of transformation – from being a voiceless individual to a potent influence in the dental community – is not just her story, but a beacon for any professional striving to mold a more inclusive and empathetic industry. With the spirit of a mother intent on imparting strength to her daughters, Melissa infuses her insights on diversity, leadership, and the need for a dental revolution. Imagine sitting in the dental chair and feeling heard, truly heard. This episode illuminates the unconventional yet profound concept of story listening – an approach that transcends the mundane check-ups to foster genuine connections. With Melissa’s wisdom guiding our conversation, we unlock the strategies to embed this philosophy into every layer of a dental practice. Through anecdotes that extend beyond the clinic walls, we uncover the universal resonance of attentive listening. This is not just about enhancing patient loyalty, but also about nurturing relationships that enrich our personal lives. As we wrap up, we reflect on the potency of voices within the dental profession, especially ones that dare to challenge norms and bridge generational divides. Melissa’s advocacy for adaptable, fearless practices shines through as she recounts her experiences with introducing innovative patient care techniques. With a heartfelt thank you to our transformative guest, we extend an invitation to our listeners: join the Fearless Dentistry community, where every conversation is an opportunity to redefine the essence of dentistry and draw inspiration to spread smiles until we meet again. FearlessDentistryPodcast.com linkedin.com/in/drjohnrgordon https://www.facebook.com/cosmeticdentist?mibextid=LQQJ4d…

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Sophia Dunkley on Transforming Dental Practices through Patient Emotion 53:30

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