Matt Carpenter on Addressing Inefficiencies in Service Departments

#Business #ASOTU #Automotive #Reuters #Amplify #Conference #Dealer #Oem #Interviews

1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying mathematical concepts that power modern machine learning, to help everyone grasp this technology impacting our lives–even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

Amplify - A retail automotive podcast by Reuters Events and ASOTU »
Matt Carpenter on Addressing Inefficiencies in Service Departments

2 роки тому 13:15

Поширити

MP3•Головна епізоду

Matt Carpenter is the CEO of Dealerware.

Key Takeaways:

Dealerware focuses on solving time and cost inefficiencies related to courtesy vehicles in the service department.The service side of the automotive industry often receives less attention compared to the sales side, despite its importance in building customer relationships.Winning in the market requires prioritizing customer experience over price competition.

Dealerware's solutions aim to replace outdated processes an...

22 епізодів

Matt Carpenter on Addressing Inefficiencies in Service Departments

Amplify - A retail automotive podcast by Reuters Events and ASOTU

published 2 роки тому

Поширити

MP3•Головна епізоду

Matt Carpenter is the CEO of Dealerware.

Key Takeaways:

Dealerware's solutions aim to replace outdated processes an...

22 епізодів

#Business #ASOTU #Automotive #Reuters #Amplify #Conference #Dealer #Oem #Interviews

Усі епізоди

1
Matt Carpenter on Addressing Inefficiencies in Service Departments 13:15

2 years тому13:15

13:15

Matt Carpenter is the CEO of Dealerware. Key Takeaways: Dealerware focuses on solving time and cost inefficiencies related to courtesy vehicles in the service department.The service side of the automotive industry often receives less attention compared to the sales side, despite its importance in building customer relationships.Winning in the market requires prioritizing customer experience over price competition. Dealerware's solutions aim to replace outdated processes an...…

1
Dayna Kleve on Empowering Employee Resource Groups 12:50

2 years тому12:50

12:50

Send us a Text Message.Dayna Kleve is the Director of Diversity, Engagement and Foundation, Walser Automative GroupKey Takeaways:Dayna Kleve oversees the diversity, engagement, and foundation efforts at Walser, which includes corporate communications, community engagement, and employee resource groups (ERGs).Walser started its diversity work in 2018 by focusing on the customer perspective and realizing the importance of diversity and inclusion in serving their diverse customer base.Walser for...…

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Chris Garcia on Digitizing the Automotive World 11:29

2 years тому11:29

11:29

Send us a Text Message.Chris Garcia is the Head of U.S. Automotive for Anyline.Key Takeaways:Anyline is a smart data capture company that aims to digitize the physical world by capturing and processing various types of data.The technology can be used to capture alphanumeric characters and tread depth on tires, among other things.Anyline initially focused on serving business-to-business (B2B) customers but is now seeing a demand for consumer-focused solutions as well.In the auto...…

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Hollyanne Peck on the Meaning of Ultra Luxury 10:40

2 years тому10:40

10:40

Send us a Text Message.Hollyanne Peck is the Marketing Director of Karma Automotive.Key Takeaways:Karma Automotive is an American ultra-luxury EV brand that has been in operation for about 10 years.The brand focuses on offering an exclusive and personalized customer experience rather than mass appeal.The concept of ultra-luxury encompasses the exclusivity of ownership and the overall customer experience.Hollyanne Peck has a diverse background in the automotive industry, including dealership, ...…

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Joanna Cooper on Building People Who Build Trucks 11:44

2 years тому11:44

11:44

Send us a Text Message.Joanna Cooper, General Manager, Daimler TrucksKey Takeaways:Daimler Trucks produces Freightliner medium-duty trucks, including box trucks and 18-wheelers.The company collaborates with customers like Penske Truck Leasing and Ryder to provide trucks for various purposes.Daimler Trucks has been focusing on automation, safety features, and autonomous truck development.They are actively working on electrification, with the production of electric Big Rig trucks and medium-dut...…

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Jennifer Kolstad on Creating a Cohesive Customer Experience Through Design 13:03

2 years тому13:03

13:03

Send us a Text Message.Jennifer Kolstad is the Global Design and Brand Director for Ford.Key Takeaways:Jennifer Kolstad is responsible for managing the aspects of Ford's brand that are outside of vehicle design.Her role involves overseeing the physical spaces, experiences, and ensuring a seamless and consistent customer experience.Ford's brand includes buildings, dealerships, food and beverage, hotels, and more.She works on projects that focus on the future of retail and aims to reimagine the...…

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Bob Welby on the Importance of Being Known As a Customer 12:26

2 years тому12:26

12:26

Send us a Text Message.Bob Welby is the Senior Director of Sales, Marketing, Product and Customer Operations of INFINITI Motor Company Ltd. Key takeaways:The luxury automotive industry is facing challenges, such as the increasing demand for EVs and the need to provide a superior customer experience.Luxury brands differentiate themselves through the overall experience they offer, not just the product itself.Infiniti is focusing on enhancing the digital retail experience and ensuring a sea...…

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Dinos Constantine on the One-Price Model in a Dynamic Price Age 10:17

2 years тому10:17

10:17

Send us a Text Message.Dinos Constantine is the COO of Holler-Classic Automotive Group.Key Takeaways:Holler Classic Automotive Group has both franchise retail operations and used car superstores as part of their business.The company adopted the one-price selling model about 13 years ago and had to align their pay plans with this philosophy.The one-price model has evolved to be more dynamic in response to changes in the market, supply, and incentives.Holler Classic is working on implementing Q...…

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Kirk Preiser on Bridging OEM and Dealer Customer Experience 13:53

2 years тому13:53

13:53

Send us a Text Message.Kirk Preiser is the Director of Retail Buying Operations at Audi of America.Key Takeaways:Audi aims to bring more consistency to its brand experience, similar to Apple, but relies on partnerships with franchise dealers rather than opening its own stores.The parallel purchase path allows customers to start their buying experience on Tier 1 (OEM website) or Tier 3 (dealer website), giving them flexibility in their journey.Consistency in the look and feel of Audi's brand a...…

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Aladdin A. Khazravan and Eric Khazravan on Reigniting the Personalized Customer Experience with DealerCards 11:57

2 years тому11:57

11:57

Send us a Text Message.Aladdin A. Khazravan and Eric Khazravan are the co-founders of Dealer Cards.Aladdin and Eric Khazravan grew their automotive business from a single Hyundai store to a $75 million company with seven rooftops and 500 employees.They brought world-class marketing to the industry, including launching an infomercial and featuring local celebrities on their TV show.Their experiences made them realize the lack of customer appreciation in the automotive space and led to the crea...…

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Brandiss Drummer on Teaching People To Think Outside The Box 11:16

2 years тому11:16

11:16

Send us a Text Message.Brandiss Drummer is Vice President of NCM.Key Takeaways:NCM is involved in various aspects of the automotive industry, including founding the 20 group concepts, training, consulting, software solutions, and working with OEMs.The leading focus at NCM is training, emphasizing not only back-to-basics knowledge but also cultivating a thinking mindset to adapt to the evolving market.Innovation labs are utilized to encourage critical thinking and collaboration among industry ...…

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Zarif Haque and Federico Ranero on Moving Vehicles in a Developing Market 13:13

2 years тому13:13

13:13

Send us a Text Message.Zarif Haque, Founder/CEO of DRAIVER, and Federico Ranero, COO of KavakKey Takeaways:Draiver is a platform that focuses on moving vehicles quickly and efficiently.Kavak is the largest used car market platform in developing markets.In developing markets, access to vehicles is a significant challenge, and solving this problem can lead to life-changing opportunities for individuals.Moving vehicles in different countries presents unique challenges, such as security issues an...…

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Chad Collier on Addressing Gaps in the Customer Experience 11:38

2 years тому11:38

11:38

Send us a Text Message.Chad Collier is the Founder/CEO of Car Saver.Key Takeaways:Car Saver is an enterprise e-commerce platform for the automotive industry, offering a complete 360-degree solution for buying, financing, insuring, and maintaining cars.The platform serves as a licensed solution for brands like Nissan, lenders for retaining existing customers, and insurance partners for total loss programs.Car Saver also operates as a B2C marketplace, powering auto buying programs for Walmart, ...…

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Neerav Bhansali on How Data Needs To Function in Automotive 12:12

2 years тому12:12

12:12

Send us a Text Message.Neerav Bhansali is Head of Industry Strategy, Automotive & Mobility for AdobeKey Takeaways:Adobe's presence extends beyond Creative Cloud and Acrobat, encompassing a broad range of solutions in the digital transformation space.Adobe's Experience Cloud includes data analytics, content management, personalization, and customer data platforms for digital marketing and customer experience in the automotive industry.The automotive industry is experiencing a wave of digit...…

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Joe Shaker on Fixing Communication Gaps 11:35

2 years тому11:35