))
Gerry Brown
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on October 24, 2024 11:04 (
What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 306608506 series 2977146
Вміст надано Keith Gait. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Keith Gait або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Gerry chats with us about some of the work he has been doing over the past 18 months, supporting organisations who have not traditionally seen their users as customers, the new world experience of facilitating virtual conferences, and his frustration with the state of customer service in the UK right now.
We hear about the importance of maintaining human connection in a digital world and how so many businesses are getting this wrong and seem to be unaware of how bad they actually are, how customer expectations fundamentally haven’t changed, and how as a CX profession we have to do more.
We hear about the sporting influences on his life, being the oldest runner at his local park run, his Iron Man Triathlons, and the importance of being fit for life.
28 епізодів
Поширити
