Ycombinator podcast

#Tech #Kevin Hale #Ycombinator

29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

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Podcast by ycombinator

44 епізодів

ycombinator

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updated 5 років тому

Поширити

Головна серій•Feed

Podcast by ycombinator

44 епізодів

#Tech #Kevin Hale #Ycombinator

Усі епізоди

ycombinator

1
#12 - How Should Business Schools Prepare Students for Startups? - Jeff Bussgang and Michael Seibel 33:52

5 years тому33:52

33:52

Jeff Bussgang is a lecturer at Harvard Business School and General Partner at Flybridge Capital Partners.Michael Seibel is CEO of YC.

ycombinator

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#11 - At The Intersection of AI, Governments, and Google - Tim Hwang 39:14

5 years тому39:14

39:14

Tim Hwang is the Global Public Policy Lead on AI and Machine Learning for Google.Read the transcript on our blog.

ycombinator

1
#10 - Office Hours with Ali Rowghani 24:28

5 years тому24:28

24:28

Ali Rowghani is CEO of Y Combinator Continuity, where he invests in and advises growth-stage startups. Ali directly contributed to the growth of two great companies -- at Twitter, as CFO then COO, and at Pixar as CFO and SVP of Strategic Planning.Read the transcript on our blog.

ycombinator

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#9 - Sam Altman and Reid Hoffman - From Startup to Scaleup 40:56

5 years тому40:56